Abode Sales and Lettings
Canterbury, CT2
2.5/5, 24 reviews
38% recommended
100% lettings valuation accuracy
65% lettings fee satisfaction

“Out of the last 13 years renting we have neve......”

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Sep 10,2020
Minithumbdown
By: 'Jacqueline K'
Sep 10,2020
0 people found
this helpful
Out of the last 13 years renting we have never had as many difficulties as we did with Abode. The girls working there have the best intentions, but there is a severe lack of efficiency and professionalism when dealing with tenants. Not only did we average sending 3 emails before receiving any kind of response, some of the many issues we had over the 1 year with them were:

- Gave us the wrong set of keys when we moved in.
- Wrote the wrong address on the inventory.
- Wrote 'professionally cleaned' on all rooms on the inventory despite obvious skum around the sink, dirt all over cupboards and then tried to charge us for a stain on the carpet they had taken photos of on their own inventory. (£40 was knocked off our deposit when we got it back, with no explanation why...but we've lost all energy to send unanswered emails to try and chase them).
- Made us pay the deposit twice as they had made us sign a blank contract that didn't state the deposit value, they only realised this the day before we were meant to move in and frantically sent us the documents again to sign. Because everything was so last minute the bank transfer hadn't gone across in time for us to move and so they made us pay the deposit twice, the second time in cash.
- Paid the wrong amount of the second deposit back to us.
- Abode and the landlord frequently came to the property with less than 24 hours notice, or came on a fortnightly basis... despite us asking for some privacy.
- When I wrote to them to complain about all of the above, was told we should be 'grateful' for what they had done, like come in on a Saturday to let us into the property (we work every other Saturday in hospital...not much empathy for us to give there for doing her job).

We feel it could be a good company if they had training in communication and did simple things like acknowledging an email, but the severe lack of it made the year with them unnecessarily stressful and I wouldn't wish anyone else to have to deal with that.
Was this helpful? Yes
By: Abode Sales & Lettings
Sep 14, 2020
We are very disappointed with this review, as it contains many false accusations and inaccuracies.
On the day that you were due to move in you had neither signed the tenancy which had been sent to you for electronic signature, or paid the deposit or first months rent. We called you first thing in the morning to advise that we couldn't release keys without all of these being received.

As you were not in Canterbury to personally collect keys you sent your parents who insisted on paying cash. We waited for your parents to obtain cash, outside of our office opening hours that day and cancelling other appointments which were booked in to ensure that we were able to release keys to you. A simple thank you in accomodating this is just manners, rather than the need to be grateful. The deposit was paid back to your parents as requested but they obviously hadn't checked their account, as chased this a week after they had received it back.

There was a clear coffee/tea stain on the carpet at the end of the tenancy which needed to be removed. This was not there at the start of the tenancy and the carpet was only 6 months old when you moved in.

We do understand that there were issues during your tenancy with the landlord arriving unannounced and as you know we spoke to her repeatedly, about the need for allowing you privacy and giving notice of her visits. As you are aware it was not us who visited you regularly or unannounced, and we did our best to stop the landlord from doing so.

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Opening Hours
Address

Abode Sales and Lettings
Canterbury Innovation Centre,University Road
Canterbury
Kent
CT2 7FG
01227 647090

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 65% £365 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 7 15 0 0 0 0 0 0
Areas covered
  • CT2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Out of the last 13 years renting we have neve......”

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Sep 10,2020
Minithumbdown
By: 'Jacqueline K'
Sep 10,2020
0 people found
this helpful
Out of the last 13 years renting we have never had as many difficulties as we did with Abode. The girls working there have the best intentions, but there is a severe lack of efficiency and professionalism when dealing with tenants. Not only did we average ...
read full review
Was this helpful? Yes
By: Abode Sales & Lettings
Sep 14, 2020
View all comments (1)
We are very disappointed with this review, as it contains many false accusations and inaccuracies. On the day that you were due to move in you had neither signed the tenancy which had been sent to you for electronic signature, or paid the deposit or first months rent. We called you first thing in the morning to advise that we couldn't release keys without all of these being received. As you were not in Canterbury to personally collect keys you sent your parents who insisted on paying cash. ...

“Honestly would not recommend abode to anyone.......”

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Aug 24,2020
Minithumbdown
By: 'Chloe Thompstone'
Aug 24,2020
1 people found
this helpful
Honestly would not recommend abode to anyone. Upon moving in, the place was dirty and there was already mould. The flat hadn’t been cleaned properly and therefore we had to ask them to get someone to come in and clean as they clearly hadn’...
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Was this helpful? Yes

“Excellent service to Landlords...”

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Feb 25,2020
Minithumbup
By: 'Lauren Cooper'
Feb 25,2020
1 people found
this helpful
As a landlord I have been using Abode to manage my properties for a number of years now, and cannot fault their service. Nina, Stephanie and all the girls in the office are always hardworking and friendly, and I have received lots of positive comments ...
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“Worst letting agency you can possibly deal wi......”

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Sep 26,2019
Minithumbdown
By: 'Katharine Jones'
Sep 26,2019
1 people found
this helpful
Worst letting agency you can possibly deal with don’t even go near! They lie about fixing things and can’t complete any kind of simple tasks. They will lie to you for months until you’re so stressed and confront all of the problems ...
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By: Katharine
Sep 26, 2019
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Our previous landlord said we had been lied to by you... ...

“Unprecedented Level of Incompetence...”

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Aug 14,2019
Minithumbdown
By: 'Emma Spyrides'
Aug 14,2019
3 people found
this helpful
After renting with Abode, I can say that they have an unprecedented level of incompetence. We had problem after problem and each time they found a new way to mess things up. On moving in, we were told the peeling wallpaper would be replaced in ...
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Was this helpful? Yes
By: Nina Salvatori
Feb 25, 2020
View all comments (2)
Hi Emma, I can see that you have chosen to take another house with us this year which is slightly contradictory to the comments you have raised above. Bearing in mind you wouldn't recommend us to anyone including your worst enemy, it seems a little odd that you would chose to stay with us when you have a choice of many of properties and agents. ...

“DISORGANISED AND UNRELIABLE. DO NOT USE. I ca......”

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Aug 12,2019
Minithumbdown
By: 'Disappointed customer'
Aug 12,2019
1 people found
this helpful
DISORGANISED AND UNRELIABLE. DO NOT USE. I cannot express how disappointed I am with the services of Abode Lettings. We are a group of 3 students who recently signed a contract for a 4 bedroom house. We were promised that rent prices would go down if we ...
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Was this helpful? Yes
By: Stephanie
Aug 13, 2019
View all comments (1)
Thank you for your review. It is useful to have feedback. I have investigated this with our staff member who you dealt with on all of the viewings and I am satisfied her information to you at all times both verbally and in writing has been accurate. The landlord agreed to let the 4 bedroom house to 3 students for a fixed rent but if a 4th person was found the rent would go down per room to make up for the extra rent received. This is still the case. The property was taken at short notice and the ...

“Excellent service from Abode....”

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Jul 27,2019
Minithumbup
By: 'Jonathan Parish'
Jul 27,2019
0 people found
this helpful
Excellent service from Abode. All the staff were friendly, knowledgeable and efficient and responded promptly to questions and resolved issues very quickly....
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“Without a doubt one of the top contenders for......”

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Jul 09,2019
Minithumbdown
By: 'Aaron Imus'
Jul 09,2019
2 people found
this helpful
Without a doubt one of the top contenders for worst letting agents in Kent. Nightmarish to deal with and you will constantly find yourself chasing these incompetent fools in your free time and they still won't fulfill your simple request for months. This extends to ...
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“Abysmal...”

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Feb 19,2019
Minithumbdown
By: 'Nick'
Feb 19,2019
2 people found
this helpful
After years of renting numerous places I have never known such an unorganised and flat out horrific at their job lettings agent. Don't bother with them - unless you would like to phone up every single day to get some simple tasks completed. They know ...
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Comment on agent fees
Agent fees were fine.
Was this helpful? Yes

“Stay away...”

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Sep 20,2018
Minithumbdown
By: 'Nick'
Sep 20,2018
3 people found
this helpful
I rented with this agency as a student for my final year. Throughout my tenancy I had numerous problems with the property which the agency failed to address. I cannot stess enough how awful they were when it came to complaints. The agency constantly ignored ...
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Was this helpful? Yes
By: Stephanie
Oct 04, 2018
View all comments (1)
Hi Nick, I know which flat you mean and I'm really sorry you had a bad experience. We do always try to keep our tenants happy and I can categorically say our intentions towards our tenants are always good. Sometimes we can't just replace appliances without having them checked first for faults and remedies. The balance between keeping tenant happy and our landlords can be tricky sometimes but I think we get the balance about right most of the time. Please accept our apologies that your experienc ...

“scum...”

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Sep 11,2018
Minithumbdown
By: 'previous tenant'
Sep 11,2018
3 people found
this helpful
I'm only giving 1 star as i have to. scammers so if you're a student stay away. will charge you an arm and a leg for everything possible. get a 20% fee to call a cleaners they clearly have an under the table deal with to spend 20 ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Stephanie
Oct 04, 2018
View all comments (1)
Hi there, Thanks for taking the time to leave this review even though it is terrible. The deposit release time for student houses is a difficult time for us and i'd imagine all agents. Cleans are a contentious issue and we try our hardest to keep all deposit deductions to a minimum as we know it causes upset to tenants and can change a happy tenant for the past year to feeling unfairly treated at the end. Our worst reviews come straight after deposit releases so we do realise it does not go ...

“Lovely...”

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Aug 14,2018
Minithumbup
By: 'Anon'
Aug 14,2018
0 people found
this helpful
Being my first time letting, Abode were so friendly and helpful. They went above and beyond helping us find a house that suited all our criteria and even worked out of hours so we were able to view a property that we were extremely interested ...
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Comment on agent fees
Good!
Was this helpful? Yes

“4 turnagain Lan...”

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Aug 14,2018
Minithumbup
By: 'Hector'
Aug 14,2018
0 people found
this helpful
I moved in to a flat for 1 year, I really enjoyed living there. The people were really helpful when I moved in and whenever I needed something fixed....
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Comment on agent fees
Yes, it is worth it.
Was this helpful? Yes

“Honest, truthful agent. Always get my rent, always get a ......”

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Jan 09,2018
Minithumbup
By: 'James'
Jan 09,2018
1 people found
this helpful
Honest, truthful agent. Always get my rent, always get a statement, all staff know me and my properties so can always answer any questions. My houses are always full and I have only had a week here and there void periods over almost 6 years of ...
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Comment on agent fees
Cheapest about for me and I understand from my tenants they are very reasonable in comparison to most in the area.
Was this helpful? Yes
By: Elly Winder
Jan 09, 2018
View all comments (1)
Thanks James. It's nice to feel appreciated and thanks for taking the time to review us. Thank you for the lovely gifts from you and Imelda to us all this Christmas. ...

“I wanted to thank all of the girls at Abode ......”

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Nov 13,2017
Minithumbup
By: 'Lyn Hogben'
Nov 13,2017
1 people found
this helpful
I wanted to thank all of the girls at Abode Lettings in Canterbury. We have had a very good experience renting with you for the last 3 years. We are only sorry we have had to leave Canterbury for Lancaster or we would have definitely stayed ...
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Comment on agent fees
We would rather not pay any fees but compared to other agents and our new agent Abode's fees are reasonable. Nothing is hidden or added later on.
Was this helpful? Yes
By: Manager
Dec 01, 2017
View all comments (1)
Dear Mr & Mrs Hogben, thank you so much for you kind words. Likewise, we will miss you as tenants and wish you well for your move to Lancaster and your new jobs. ...

“Absolutely no complaints about Abode. Always fixed maintenance issues as ......”

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Nov 07,2017
Minithumbup
By: 'Anon'
Nov 07,2017
0 people found
this helpful
Absolutely no complaints about Abode. Always fixed maintenance issues as soon as reported and i was always spoken to in a friendly manner....
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Comment on agent fees
Good.
Was this helpful? Yes

“I would not recommend this letting agency. Extremely unprofessional and ......”

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Oct 20,2017
Minithumbdown
By: 'Anon'
Oct 20,2017
2 people found
this helpful
I would not recommend this letting agency. Extremely unprofessional and incompetent. It seems that their is evidently a lack of communication amongst the colleagues in the office which is appalling as this did cost me and they didn't even take accountability. In comparison to the ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Manager
Nov 02, 2017
View all comments (1)
Many thanks for your feedback, however we have not received any complaints to the office. We charge one of the lowest tenant fees of all agents in Canterbury, so if you would like to contact the office directly we can look into your issue. ...

“This letting agency is disgraceful. There has been an extreme ......”

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Sep 14,2017
Minithumbdown
By: 'Unorganised and incompetent'
Sep 14,2017
6 people found
this helpful
This letting agency is disgraceful. There has been an extreme lack of communication between the agency and me and a tenant as well as to the landlord. The unprofessionalism is abysmal especially towards students. I strongly believe I have been taken advantage of and undermined ...
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Was this helpful? Yes
By: Manager
Nov 02, 2017
View all comments (1)
Thank you for your feedback. We do always put all information in writing to tenants so that there can be no misunderstanding of the terms or details of tenancies, and both the landlord and ourselves fully communicated with you at all times. Whilst I understand that you wished to change the terms of the tenancy to suit your personal circumstances, this is not always possible. If you would like to discuss further, please do not hesitate to contact us or the landlord. ...

“Awful. They never answer the phone, fail to correspond any ......”

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Aug 31,2016
Minithumbdown
By: 'Sc1994'
Aug 31,2016
4 people found
this helpful
Awful. They never answer the phone, fail to correspond any messages of importance and do not fix problems you have. They left us in a single-glazed home, for 8 days in the middle of winter with no hot water or heating, even though they told my ...
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Was this helpful? Yes
By: Abode Sales & Lettings
Sep 02, 2016
View all comments (1)
Thank you for your feedback. In order for us to investigate this matter fully please can you contact the office. ...

“Best house and agent service in all 3 years at Uni. ......”

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Jun 30,2016
Minithumbup
By: 'Chloe m'
Jun 30,2016
0 people found
this helpful
Best house and agent service in all 3 years at Uni. Would highly recommend and am sad to be leaving....
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Comment on agent fees
Lowest of all other agents used
Was this helpful? Yes

“In my experience with housing agents (and i have dealt ......”

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Feb 26,2016
Minithumbdown
By: 'Mr.Honest'
Feb 26,2016
3 people found
this helpful
In my experience with housing agents (and i have dealt with dogey agents) this agency is by far the most unprofessional, worst and irresponsible company of them all. They refuse to deal with any issues about the property presented to them by ignoring emails for ...
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What agent could do to change your mind?
Expensive for what you get. i.e no garden, bad signal.
Attached Filesnbsp;
Comment on agent fees
Expensive for what you get. i.e no garden, bad signal.
Was this helpful? Yes

“Having rented through a number of agents I cam honestly ......”

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Jun 12,2015
Minithumbup
By: 'Amelia'
Jun 12,2015
0 people found
this helpful
Having rented through a number of agents I cam honestly say my dealings with Abode have bed the best. They are always friendly and professional and made everything run very smoothly in our house. I would highly recommend....
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Comment on agent fees
Fine
Was this helpful? Yes

“Lived in property for a year!! They claim to offer ......”

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May 18,2015
Minithumbdown
By: 'GGG'
May 18,2015
3 people found
this helpful
Lived in property for a year!! They claim to offer emergency services during all hours of the day especially weekends..BUT WILL NOT EVEN ANSWER THE PHONE DURING OFFICE HOURS!! Have had multiple power cuts and leaks and nobody would answer the phone until the 30...
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“Very unprofessional staff. They don't answer at e-mails. Nina says ......”

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Dec 19,2014
Minithumbdown
By: 'Myname'
Dec 19,2014
3 people found
this helpful
Very unprofessional staff. They don't answer at e-mails. Nina says today one thing today and tomorrow she says she didn't tell us anything. She is also very rude and always try to make you feel stupid. They don;t take the complaints serious al all. ...
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What agent could do to change your mind?
Change the staff and their attitude! They are not professional at all!!
Attached Filesnbsp;
Comment on agent fees
The rent is much higher compared to other identical flats/houses in the same region.
Was this helpful? Yes
By: Manager
Jun 12, 2015
View all comments (1)
Thank you for your comments, however we have not received any complaints to our office regarding this issue. All genuine maintenance items are addressed quickly and emergencies given priority. I'm sorry that you feel that your rent is higher than others in your development but no two apartments are the same and it was ultimately your decision on which one to rent. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 8:50 AM 12/05/2017 by Abode Sales and Lettings

Awards won by Abode Sales and Lettings, Canterbury CT2 7FG


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