We were taken for a ride. Spent four weeks in housing limbo and were given completely confused information. We sent on more than ample paperwork regarding our finances to be told 24 hours before our planned moving dates on two occasions that it had been rejected. We were then told to offer a variety of other options, eg guarantors, different lease holder arrangements, assured that this would be fine. No one actually told us the requirements, just offered vague promises. Now, two of us are now living on our office floors.
Quite liked Sean though.
What agent could do to change your mind?
Better communication, mainly.