Dec 10,2012
By: 'Christina'
Dec 10,2012
5 people found
this helpful
I am still quite shocked how Wooster & Stock has treated us after we moved out from one of their properties. There\'s been a complete lack of communication, and it took over 3 months to get our deposit back after numerous call, e-mails and showing up at their office. At one point I was even worried that we would never get our money back. If I knew how horrible we would be treated I would never have used this agency, and I would strongly recommend everyone to stay away from them, especially if you\'re a student and not one of their "valuable" clients.

I\'ve sent them an e-mail to complaint, but haven\'t recieved an answer.
What agent could do to change your mind?
One word: communication
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By: Wooster & Stock Camberwell
Dec 17, 2012
Wooster & Stock deal with a huge number of students tenants, as many agents in the area do not entertain the student market at all, we make a point to ensure that students are given advice and guidance and offer a good selection of properties that would not usually be available to students, furthermore Wooster & Stock are frequently invited to student housing days and offer advice and support to students รขโ‚ฌโ€œ we and our landlords very much value our student tenants.

The property in question is a large and old Georgian house let to a large group of house sharers. As in all tenancies where there is more than one tenant, we and the deposit protection agency DPS appoint a lead tenant to communicate with rather than duplicating communications. The check out report on a house this size is very detailed and over 55 pages long, during a very busy summer this meant the report took longer than the average time to prepare.

The lead tenant had to return a signed Deposit Return Statement to us before we could activate the release of the deposit from the DPS and delayed it's return for a month.

Once again we are sorry that you have not been happy with the check out procedure and we wish you well with your future tenancies.

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Wooster and Stock

39 Grove Lane Camberwell, London
Greater London

020 7708 6700

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