Jul 07,2012
By: 'Anon'
Jul 07,2012
7 people found
this helpful
The Letting People in Leamington Spa, were the worst estate agents I have ever experienced. There customer service skills were none existent. From the minute we signed the tenancy agreement - they had forced us into hidden costs that we not explained at the start. We had to tell them that we were leaving the property as they sent us no reminder. On a number of occasions they sent us automatic messages saying we had not paid the rent - when we paid up front. During the period at the end of the tenancy they gave us less than 24 hours notice and even said that they did not have keys for the property - the next morning they made their own way into the property whilst my partner and I were asleep as we both work night shifts - it was highly embarrassing. It then took us 2 and a half months to get our deposit returned. This was down to a poor departure procedure and a lack of communication about the process of it being returned to us. Through the DSP service they declined all attempts to get the deposit back until they said that they removed ‚£81 as a check out fee. Caroline refused to let us talk to the manager on many occasions - as he was apparently never there! The whole process was highly stressful - they should not be still running if they give this kind of service to tenants! Avoid at any cost!
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The Letting People

113 Regent Street Leamington Spa
CV32 4NU

01926 882 555

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