“Communication problems...”
3 Star Review
Sep 07,2020
By:
'Daniel'
Sep 07,2020
Branch: Whitley Bay, 146-148 Park View
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: Yes
Postcode: NE28
Branch: Whitley Bay, 146-148 Park View
Lettings (as a Tenant)
Rent PCM: £400
Postcode: NE28
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In my personal experience with this agency it has not been bad, I would have liked to receive another type of treatment on some occasions that I detail below.
During the confinement period, the person who was in contact with me, temporarily stopped working and the estate agent did not provide me with any emergency contact.
During my stay at the property, I had to call a couple of times for repairs. On both occasions somebody appeared at my property without giving advise of the date and someone accessed the property without my being present and without my permission. (This seems to me to be a major communication failure on your part and that I attach great importance to in this time of pandemic.) A couple of weeks ago, I had to send an email for a repair in the bathroom through the contact form on the website, because they didn't provide any emergency contacts for me while Hannah wasn't working. They did not respond to the email and without notifying me a person accessed to my house without my being present to fix the repair, taking into account the situation of the pandemic, it seems to me a very big failure that a person enters the house without protection and without prior notice.
Regarding the treatment received at the beginning of the contract, it was very good, even at the end of the contract they did not put me any problem.
In summary, It's a good agency but with a lack of communication.
I do not know all the regulations of UK laws, but for me this way of proceeding, entering the tenant's property without prior notice is not usual, since in Spain it is forbidden to enter the property without the tenant's permission.
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