“I should have listed with Jackson Noon from t......”
5 Star Review
Sep 07,2020
By:
'SU'
Sep 07,2020
Branch: Epsom, 252 Chessington Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: KT19
Branch: Epsom, 252 Chessington Road
Sales (as a Vendor)
Postcode: KT19
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I should have listed with Jackson Noon from the start, after a week with another agent (I was buying through), and just 1 viewing and lack of proactivity, I decided to call in Jackson Noon instead as I needed to find a buyer so as to not lose my onward purchase.
I initially spoke to Sandra by phone who responded to my email enquiry and she was honest, helpful and gave good advice. I explained I was needing to sell quickly in order to buy a house I had already made a successful offer on so had a small window of time to find a buyer for my house.
It was arranged for Sandra to attend and appraise my house the next working day and the valuation was fair and more realistic for the market conditions at the time.
My house was listed online on their own website in less than 2 hours from her visit along with suitable customers being sent property details. I could not have asked for much more and this helped generate viewings starting the next day.
Jackson Noon use a professional photographer and Sandra arranged for him to attend the day after her visit. I do believe it is important to have good quality photos especially as so many people start searching and viewing online before making enquiries to view and first impressions really do count.
Jackson Noon are a local well established agent who not only know the area but have a database of customers looking to buy in the area and strive for providing high quality service to all their customers. All of this helped me find a suitable buyer for my property within tight timescales I had been given from the seller I was buying from. Within 3 weeks of listing with Jackson Noon, I had accepted an offer from a suitable buyer allowing the chain to be short and completion in 3 months from enlisting the services of Jackson Noon
Peter, Sandra and Erica were the team I dealt with and they are all very professional and provide good customer service. The sales process had been during the pandemic and if I was not able to speak to any of them by phone when I called, I could leave a message or send an email and was promptly contacted back when they were available.
It was helpful that once I had accepted an offer, Peter kept in contact with all parties and the solicitors and I did not feel pressured to get updates to him as he was willing to liaise with the solicitors himself. This was particularly helpful as selling and buying property is a stressful time especially when timescales have been set and I was regularly being hassled for updates from the agent I bought through when it was all in the hands of the solicitors.
It was lovely to receive flowers at the new house on the day I moved in from the team at Jackson Noon and small touches like this show they really do care about their customers and the high quality service they provide.
A huge thanks to Peter, Sandra and Erica and I would recommend Jackson Noon and would happily use them again.
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