City Accommodations
London, EC4A
4/5, 107 reviews
76% recommended
100% lettings valuation accuracy
82% lettings fee satisfaction



Property Features


“The place is so clean no comment. Its safe an......”

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Aug 31,2020
Minithumbup
James
By: 'Mae'
Aug 31,2020
2 people found
this helpful
The place is so clean no comment. Its safe and you can walk to the night not thinking what will happened to you. I love my room cozy but super clean that is very important to me. THUMBS UP!
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Opening Hours
Address

City Accommodations
1 Hind Court, 149 Fleet Street
London
Greater London
EC4A 3DL
0203 637 4458

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 82% £450 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 75 21 0 0 0 0 3 3
Areas covered
  • EC4A
  • N1
  • SE11
  • E1
  • EC4A
  • E2
  • E14
  • E1W
  • EC1V
  • EC1Y
  • EC1R
  • W1
  • W2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NLA DPS Property Redress Scheme
Latest Properties

No Properties

“Avoid at all costs...”

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Sep 19,2023
Minithumbdown
By: 'Rytis'
Sep 19,2023
0 people found
this helpful
Do not use this agency. First, you don’t have an agreement as a tenant, you have a licence which is called “sham agreement” in the biz that you are waiving your rights as a tenant. (Should have read the agreement more, I know). After ...
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“AVOID AT ALL COSTS - TERRIBLE EXPERIENCEWhere to begin on ......”

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Feb 26,2023
Minithumbdown
By: 'Oona'
Feb 26,2023
0 people found
this helpful
AVOID AT ALL COSTS - TERRIBLE EXPERIENCE Where to begin on how awful this experience has been for me.. Here's my summary: * The agent was misleading about tenants living there * Room was infested with mould (see images) * The conditions of the flat were not up ...
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“Read the terms carefully...”

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Dec 02,2022
Minithumbdown
By: 'Chris'
Dec 02,2022
1 people found
this helpful
Make sure that you're fully aware of the terms within the licence agreement and separate terms and conditions (T&Cs) that this agency (sometimes) uses. This isn't a tenancy agreement; I recommend reading about licence agreements and their implications (e.g. https://england.shelter.org....
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Was this helpful? Yes
By: Lucian
Dec 07, 2022
View all comments (1)
Dear Chris, We are really sorry for your dissatisfaction. As per your review you were informed of our terms and services, and if you would have asked for more clarification you would have of course been provided with it. You haven't asked us any additional questions and decided to procced with the booking anyway. We have also offered you a partial refund without it being our obligation. Once again we are sorry for the dissatisfaction but there was nothing more we could have done. ...

“Absolute shambles Cleaner supplied couldn't......”

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Jun 22,2022
Minithumbdown
Carmelo
By: 'Terry'
Jun 22,2022
0 people found
this helpful
Absolute shambles Cleaner supplied couldn't clean Maintenance was ignored and goy worse Blamed all on landlord Refuses to give deposit back Do not use...
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By: Lucian
Mar 31, 2023
View all comments (1)
Dear Terry, We do not recognise your name on out software as a client, therefore we cannot help you in regards to your review. Could you please email our admin team directly with any issues you may experience and we will get back to you as soon as possible. Thank you. ...

“A complete scam. This company takes advantage......”

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Jun 01,2022
Minithumbdown
By: 'Adam'
Jun 01,2022
1 people found
this helpful
A complete scam. This company takes advantage of young professionals and those who cannot afford to take the company to court. They break the most basic property laws and take zero care or responsibility for property's. They are almost certain to withheld your entire deposit ...
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By: Lucian
Apr 06, 2023
View all comments (1)
Dear Adam, We do not take advantage of our clients, we also most certainly do not ignore any of the laws or maintenance issues raised by our clients. Please note we also if you have had charges applied to your deposit, they are also justified by our agreements, we also provide proof. If you feel like you haven't received this type of response from us, feel free to contact us by email and we can discuss further. ...

“Avoid at all costs!...”

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Mar 03,2022
Minithumbdown
Carmelo
By: 'Lori'
Mar 03,2022
2 people found
this helpful
This ‘estate agent’ is a complete scam, don’t follows basic renting laws and completely withheld my deposit with no explanation whatsoever I will look into taking them to court. They should not be allowed to operate like this!...
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“Slum Landlords! They will steal and lie at ev......”

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Feb 23,2022
Minithumbdown
By: 'Amétis'
Feb 23,2022
2 people found
this helpful
Slum Landlords! They will steal and lie at every opportunity! They don't follow basic tenancy laws ... worst agency I have every lived with. They monitor this website and post fake reviews too....
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“I was using City accommodations company to fi......”

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Jan 10,2022
Minithumbup
Oksana
By: 'Sanin'
Jan 10,2022
0 people found
this helpful
I was using City accommodations company to find my new place to live. The Agent Oksana was very professional and helpful. I was always updated with information between me and process from the beginning to the end. Very fast in decision making and responded quickly. ...
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“Usurpers and swindlers. Worst agency ever and if you don't trust me, DM me for pictures...”

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Nov 24,2021
Minithumbdown
By: 'R.'
Nov 24,2021
1 people found
this helpful
Well, the only problem is that I don't have time to go to court. When I got to this rented room, was literally full of mold, blood, and food stains, none of the furniture was in good condition, in fact, someone decided that was a ...
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Attachments

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“Deceitful, Avoid. They have breached their co......”

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Oct 21,2021
Minithumbdown
By: 'SA'
Oct 21,2021
1 people found
this helpful
Deceitful, Avoid. They have breached their contract by failing to pay their rent to their landlord and I have evidence of the deceitful tactics they have used on their tenants. Worst agency I have ever had the misfortune to come across. Landlords and tenants beware. ...
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“- RUDE staff- Cleaner you pay for barely ever comes\/ cleans ......”

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Oct 14,2021
Minithumbdown
By: 'Amy'
Oct 14,2021
2 people found
this helpful
- RUDE staff - Cleaner you pay for barely ever comes\/ cleans when she does come - Issues do not get repaired - I know for a fact that many of my ex housemates had their deposits unfairly taken from them ( they do not hold deposits ...
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“WARNING!!!Terrible service, rude staff. Take......”

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Sep 24,2021
Minithumbdown
By: 'eva'
Sep 24,2021
3 people found
this helpful
WARNING!!! Terrible service, rude staff. Takes ages to fix any issues in the house and tries to push blame on the tenants for anything tat is faulty in the property. Toilet has been block for two months until someone came to do the works, although ...
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“Excellent services, property is well maintain......”

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Aug 30,2021
Minithumbup
Carmelo
By: 'Nathalie'
Aug 30,2021
0 people found
this helpful
Excellent services, property is well maintained, fast response, shortest time to conclude tenant agreement, professional and fair treatment of customers....
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“As a foreign student who cannot find a place ......”

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Aug 24,2021
Minithumbup
Carmelo
By: 'Aldegu Bunrueang'
Aug 24,2021
0 people found
this helpful
As a foreign student who cannot find a place to stay, Carmelo was one of the few ways I could find a place to stay in London. It has been so helpful and supportive, and a wide range of choices all around London gave me ...
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“I really liked the process of renting the apa......”

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Aug 24,2021
Minithumbup
Carlos
By: 'Boris Semenov'
Aug 24,2021
0 people found
this helpful
I really liked the process of renting the apartment. I got responses from Carmelo representatives very quickly. They helped to arrange an online viewing. The photos what were on the website is 100 % truth. Everything was pretty clear....
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“I have used City Accommodations twice already......”

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Aug 20,2021
Minithumbup
Carmelo
By: 'Sanders'
Aug 20,2021
0 people found
this helpful
I have used City Accommodations twice already and everything was perfect as always. The agents are very responsive, flat viewings are arranged without any issue, they advise on every step and support you throughout and helping you to find something within your budget and preference. ...
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“The agents helped me to find the right flat f......”

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Aug 19,2021
Minithumbup
Carlos
By: 'James'
Aug 19,2021
1 people found
this helpful
The agents helped me to find the right flat for me. They have taken their time to guide me through the process and I am satisfied with the service....
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“Good company, found the room with the help o......”

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Aug 07,2021
Minithumbup
By: 'Elise'
Aug 07,2021
0 people found
this helpful
Good company, found the room with the help of Naim, one month in so far so good, we had an issue with the fridge and they send a man to fix it next day👍🏻☺️🙏🏻...
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“I viewed a property in Paddington with one of......”

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Jul 26,2021
Minithumbdown
Zakaria
By: 'Tom'
Jul 26,2021
0 people found
this helpful
I viewed a property in Paddington with one of the staff who was very helpful and answered all my questions. We viewed the property both virtually at the City Accommodations office and then in person. The agency has a relatively extensive list of properties although ...
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“Absolutely reccomend this agency! Perfect com......”

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Jun 17,2021
Minithumbup
Alberto
By: 'Julianna chevez'
Jun 17,2021
0 people found
this helpful
Absolutely reccomend this agency! Perfect communication from my agent (Alberto). He helped me look for a spacious place and was very professional and kind. I will definitely be reccomending this agency!...
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“AVOID!! Please do not ever use this company. ......”

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Apr 16,2021
Minithumbdown
By: 'Jemma'
Apr 16,2021
6 people found
this helpful
AVOID!! Please do not ever use this company. They are incredibly rude, money grabbing and overall a very unpleasant company to deal with. It was my first experience moving to London and the stress caused by this agency is a joke. They will tell you ...
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By: Jemma
Aug 18, 2021
View all comments (2)
Very cute to reply four months (?!) later after sending me harassing emails threatening ‘legal action’ over my review. Please leave me alone - we’ve all moved out and we’re very entitled to give our views to ensure others do not choose your company if they want a positive rental experience. Peace and love, Jemma ...

“Avoid at all costs. Use switch and bait as ......”

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Apr 02,2021
Minithumbdown
By: 'Mike'
Apr 02,2021
2 people found
this helpful
Avoid at all costs. Use switch and bait as a business model where they show you a nice room and then after you signed the contract they have rent that same room out to someone else! I didn't accept it. I might have to start ...
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“Carlos, the negotiator, was very helpful and ......”

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Mar 30,2021
Minithumbup
Carlos
By: 'Tokunboh'
Mar 30,2021
0 people found
this helpful
Carlos, the negotiator, was very helpful and positive, and I would definitely work with him again. I had always rented from private owners and I found “the standard procedure” followed by City accommodation to be a bit too rigorous, to the point where I began ...
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“AVOID. Sham license agreements...”

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Feb 16,2021
Minithumbdown
By: 'Omar'
Feb 16,2021
5 people found
this helpful
AVOID. • They use sham license agreements rather than tenancies and so your deposit is not covered and you have very few rights as an occupant. • No inventory, pictures or videos are provided about the state of the property before you move in apparently, but they ...
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By: C-G
Jul 07, 2021
View all comments (2)
I went for a viewing with someone from city accommodation recently as the room looked amazing. I had a look at the reviews and saw that there were quite a few bad ones, and this one caught my eye. So when I went for the viewing (without mentioning the reviews) I brought up the idea of a tenancy agreement vs a licensee agreement. They told me that "everywhere does licensee agreements for renting a room" and "tenancy agreements are just for whole places", the small amount of research I did before ...

“Student accommodation...”

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Jan 08,2021
Minithumbup
Carlos
By: 'Saurabh'
Jan 08,2021
0 people found
this helpful
As a international student it was very difficult for me to find a suitable house in London for student friendly rates but even in this pandemic city accomodation helped me with the room which is just perfect and very thanks to Carlos R for helping ...
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Attachments

Review file
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“An absolute scam!!! Stay away everyone. Very ......”

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Jan 06,2021
Minithumbdown
Carmelo
By: 'Previous Tenant'
Jan 06,2021
2 people found
this helpful
An absolute scam!!! Stay away everyone. Very nice at first and then once I have them money and signed the contract absolute shit! They kept my money and gave me a room that was very different from what was advertised. When I contacted them to ...
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By: carmelo spitaleri
Feb 20, 2021
View all comments (1)
Hi there! We are sorry of your dissatisfaction, however we are not able to identify you given your anonymous name used. We always offer the possibility of being relocated in another property for any reasons you may want to do so. We have not been contacted by any lawyer, however we are available to her more from you or your lawyer in case you wish to discuss more. ...

“A pleasure to work with...”

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Oct 15,2020
Minithumbup
Carmelo
By: 'Liam'
Oct 15,2020
0 people found
this helpful
We have worked with this company over the last 3 years and they have been a pleasure to work with and we look forward to continuing working with Carmelo in the future....
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“Provided City Accomodations with a property t......”

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Sep 11,2020
Minithumbdown
By: 'Darren'
Sep 11,2020
2 people found
this helpful
Provided City Accomodations with a property to rent to their prospective Tenants. They do not deal with Landlords fairly, neither adhere to agreements. Avoid...
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“Excellent customer service and professionalis......”

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Sep 01,2020
Minithumbup
Carmelo
By: 'Sami'
Sep 01,2020
1 people found
this helpful
Excellent customer service and professionalism. Properties are good quality and the support from staff is exceptional. Would highly recommend. Carmelo was my point of contact and is very good....
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“This agency is good. They are very straight f......”

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Aug 31,2020
Minithumbup
By: 'Morena'
Aug 31,2020
0 people found
this helpful
This agency is good. They are very straight forward and easy to deal with. I used 3-4 different agencies in London and this one is the one that I liked the most....
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Landlord Fees

Overall Fees
£0 (inc. VAT), On Completion (Fees are not negotiable)

Guaranteed rent offered. No fees for Landlords

Last updated on 23/09/2018, 10:18 PM by Emma Yan

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are member of the Property Redressed Scheme and NLA.
Last updated at 11:21 AM 25/09/2018 by Carmelo spitaleri

Awards won by City Accommodations, London EC4A 3DL



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