Dickens Heath, Solihull, B90
4.9/5, 221 reviews
97% recommended
82% sales valuation accuracy
100% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction
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“Excellent Service at Smart Homes Lettings...”

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Aug 28,2020
Minithumbup
Senka
By: 'SHARON KELLY'
Aug 28,2020
0 people found
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Despite the Lockdown Restrictions in March 2020,The Service at Smart Homes was exceptional. In particular, Senka the Letting's Manager was not only professional and courteous but was also one of the most friendly and helpful people I have encountered.
Senka's communication & customer service standards are extremely high and I felt I was treated as a priority.
I know Senka has worked extremely hard behind the scenes to find me a suitable Tenant and when lockdown restrictions were eased the house got rented quickly!
As a Landlord, I would definately recommend using Smart Homes Lettings - Dickens Heath Branch for any Tenant Find or Property Management.
Well done and Thank you Senka.
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Opening Hours
Address

Smart Homes
Ground Floor, 16 Lock House
Dickens Heath,Solihull
West Midlands
B90 1UD
0121 744 4144

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 82% 100% £147,500 £600,000
Lettings 97% 98% £500 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
122 2 57 4 11 0 17 0 7 1
Areas covered
  • B90
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TPOS Sales TPOS Lettings DPS TDS SAGEagent
Latest Properties

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“Smart Homes - The No1 Estate Agents...”

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Sep 15,2020
Minithumbup
Senka
Alan
By: 'Kassim'
Sep 15,2020
0 people found
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Smart homes have been amazing with managing my properties and really do live upto what they promote themselves in being the No1 Estate agents to work with. Thank you all for all your support....
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“Top people. Whether you're looking to rent, ......”

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Sep 07,2020
Minithumbup
Senka
Amanda
By: 'Hani Alrifai'
Sep 07,2020
0 people found
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Top people. Whether you're looking to rent, buy, or rent out your property I would recommend Smart Homes. I've used all 3 of the services and it has been smooth sailing! When it comes to selling my properties, I will also do this through Smart Homes. ...
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“Brilliant...”

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Aug 28,2020
Minithumbup
Senka
Alan
By: 'Rose Davie'
Aug 28,2020
0 people found
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Senka has always been very professional and supported me in finding a tenant very quickly. Alan was brilliant with queries and great over the phone and organising appointments. So far a very good service which I would recommend!...
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“New to Smart Homes...”

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Aug 28,2020
Minithumbup
Senka
By: 'Tanya Harrison'
Aug 28,2020
0 people found
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We have recently become Landlords using Smart Homes as our letting Agent. We have been dealing with Senka and she has been very proactive, helpful and extremely efficient. I’d highly recommend her when dealing with Smart Homes....
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“Excellent Service at Smart Homes Lettings...”

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Aug 28,2020
Minithumbup
Senka
By: 'SHARON KELLY'
Aug 28,2020
0 people found
this helpful
Despite the Lockdown Restrictions in March 2020,The Service at Smart Homes was exceptional. In particular, Senka the Letting's Manager was not only professional and courteous but was also one of the most friendly and helpful people I have encountered. Senka's communication & customer service standards are ...
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“Apartment Purchase...”

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Jul 02,2020
Minithumbup
Louise
By: 'Paul Revill'
Jul 02,2020
0 people found
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I only write reviews if I feel I have had an excellent service and this has certainly been the case with Julia and Louise at Smart Homes. Julia and Louise showed me several apartments. They were very patient and I felt they were ensuring I ...
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“Senka...”

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Jun 10,2020
Minithumbup
Senka
By: 'Jenny Larkin'
Jun 10,2020
0 people found
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Thank you to Senka for her help renting out my property. Senka always got back to me quickly and was always on hand to give professional advice. As a result of dealing with Senka I would not hesitate to recommend Smart Homes....
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“Adrian- Senka and her team have always been p......”

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Apr 02,2020
Minithumbup
Senka
By: 'Adrian W'
Apr 02,2020
0 people found
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Adrian- Senka and her team have always been professional in the way they advise us. Smart remain the "go-to" lettings team for Dickens Heath...
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“Senka is very professional and excellent in k......”

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Mar 13,2020
Minithumbup
Jamie Smart
Senka
By: 'Sofia Hussain'
Mar 13,2020
0 people found
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Senka is very professional and excellent in knowledge. She proved first class customer service. She handled our tenancy with efficiency....
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“Amazing rental agency...”

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Mar 13,2020
Minithumbup
Senka
By: 'PSR'
Mar 13,2020
0 people found
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I signed up on a Wednesday midday ish. By 4pm that same day senka had viewings lined up and by Friday my house was rented. I am amazed. Senka and Kelly have both been amazing. Great communication with lots of emails and phone calls throughout ...
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“I have dealt with both Dickens Heath and Shir......”

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Feb 24,2020
Minithumbup
Louise
Senka
By: 'Excellent'
Feb 24,2020
0 people found
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I have dealt with both Dickens Heath and Shirley. I completed in my property yesterday after a very stressful time, my thanks goes particularly to Louise Lane , Senka and Laurentia for their on going help and support. They are a credit to Smart Homes! Thank ...
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“Smart Homes (new homes) have provided an exce......”

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Feb 14,2020
Minithumbup
Louise
By: 'Philip Green'
Feb 14,2020
0 people found
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Smart Homes (new homes) have provided an excellent service. They were able to facilitate the purchase of our apartment within just 2 weeks, from reservation to completion. Jade Barnwell from the New homes team has been most helpful and very prompt with answers to any questions ...
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“Smart Homes have been a pleasure to deal with......”

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Feb 11,2020
Minithumbup
Louise
By: 'Jo Burn'
Feb 11,2020
0 people found
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Smart Homes have been a pleasure to deal with. Always putting the customer first and doing everything possible to move the process forward. Making allowances for individuals needs. Thank you Smart Homes; we wouldn’t be settling into our new apartment without your help and ...
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“I am a landlady who has been renting my prope......”

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Jan 31,2020
Minithumbup
Alan
By: 'Laura Harvey'
Jan 31,2020
0 people found
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I am a landlady who has been renting my property through Smart Homes for the last 9 months, and wanted to say how well the letting staff have been with me. They have regular house inspections and if the property needs anything repaired they always call ...
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“Delighted to have had jade help me through my purchase......”

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Jan 21,2020
Minithumbup
By: 'Paul Barnett'
Jan 21,2020
0 people found
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Great to have had Jade help me through this purchase. She has always been available and kept things simple. I would certainly recommend smart homes, and jade in particular....
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“Smart Homes review - Louise Powell and Jade Barnwell...”

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Jan 16,2020
Minithumbup
Louise
By: 'Lauren Sperring'
Jan 16,2020
0 people found
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Louise and Jade have been extremely helpful throughout the entire process of purchasing the apartment. They have kept us updated, from start to finish, and successfully arranged for a tenant to move into the property within a week of completion. I would recommend using Smart ...
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“Excellent service from beginning to end of pr......”

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Jan 10,2020
Minithumbup
Louise
By: 'Daljit Boora'
Jan 10,2020
0 people found
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Excellent service from beginning to end of process. Friendly staff and responded extremely efficiently to all queries and concerns. Looking forward to ongoing relationship with Lettings....
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“Jo has been wonderful and helpful throughout ......”

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Jan 07,2020
Minithumbup
By: 'hannah price'
Jan 07,2020
0 people found
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Jo has been wonderful and helpful throughout my renting journey. Nothing has been too much trouble. I could not be happier with the beautiful property she found me at such short notice and she assisted in making the move as painless and stress free as ...
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“I would highly recommend smart homes. Louise ......”

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Dec 31,2019
Minithumbup
By: 'Jennifer Lyons'
Dec 31,2019
0 people found
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I would highly recommend smart homes. Louise was excellent at selling the house and always gave extremely helpful advice. Helen in the afternoon sales was outstanding as well. They really were the dream team. Thank you so so much for all your hard work....
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“I have dealt with Smart Homes on several occa......”

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Dec 29,2019
Minithumbup
Helen
Senka
By: 'Matt Lee'
Dec 29,2019
0 people found
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I have dealt with Smart Homes on several occasions and each time I have found them as an agent extremely professional and helpful. Even though I was the purchaser and not the seller on each occasion Helen was in touch every week with an update ...
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“Helen was fantastic right from the viewing un......”

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Dec 07,2019
Minithumbup
Helen
By: 'Emma Quy'
Dec 07,2019
3 people found
this helpful
Helen was fantastic right from the viewing until exchange and completion. Very proactive and always kept us up to date. Everyone on the phone were helpful and polite and calls were always returned promptly. I’ll definitely recommend and use them again. Thank you for ...
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“Thank you so much for getting things sorted s......”

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Nov 29,2019
Minithumbup
By: 'Hannah'
Nov 29,2019
0 people found
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Thank you so much for getting things sorted so quickly and keeping me up to date. Never broken a promise with getting back to me which you don’t often get from people....
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“Recommended by the developers agent Smart Hom......”

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Nov 27,2019
Minithumbup
Senka
Louise
By: 'Dinesh'
Nov 27,2019
0 people found
this helpful
Recommended by the developers agent Smart Homes. It made sense to use Smart Homes Lettings for a quick tenant and Senka was professional and found a tenant before exchange of contracts. Piece of mind to know you have someone lined up. I have another rental ...
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“Helpful and Responsive...”

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Nov 26,2019
Minithumbup
Louise
By: 'Neil Owen'
Nov 26,2019
0 people found
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Jade and Louise were always helpful and quick in response to emails. Happy to answer any questions I had, facilitate visits etc....
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“Highly Recommended...”

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Nov 26,2019
Minithumbup
Louise
By: 'JOSHUA MULIRA'
Nov 26,2019
0 people found
this helpful
Louise and the other Smart Homes staff couldn't have been more helpful. They are the most capable, professional and proactive agents I have come across. I've been particularly impressed with their after-sales service that has been second to none. I will be using Smart Homes ...
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Staff picture Helen
(369)
Staff picture Senka
(193)
Staff picture Jamie Smart
(100)
Staff picture Emma
(77)
Staff picture Joshua
(66)
Staff picture Gin
(52)
Staff picture Alan
(19)
Staff picture Louise
(17)
Staff picture Laura
(17)
Staff picture Louise
(16)
Staff picture Laurentia
(7)
Staff picture Tracey
(5)
Staff picture Laura
(1)
Staff picture Amanda
(1)
Staff picture Mark
(0)
Staff picture Alex
(0)
Staff picture Martin
(0)
Staff picture Melissa
(0)
Staff picture Amy
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 11:47 AM 12/12/2017 by Jo Egan

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Branch - Dickens Heath, Solihull, B90