Anglo seemed to function as a shield to prevent us directly contacting our landlord. Every request we made had to be passed through them, and they were not quick about doing it. The incident that finally made us move was when our toilet began to leak through the ceiling. This happened at the weekend and we had no out of hours number for them (we subsequently asked but they would not tell us it), the house stank and we had to stay at a friends. When we finally got hold of them it took over 24 hours to contact the landlord, and all he did was rent a heater to dry the carpets, which made the smell even worse. They had no interest in our health and safety, or the standard of living in the house.
Once they tried to breach their own contract by attempting to up our rent twice in a year, and I also suspect that the \'handyman\' who turned up occasionally was actually the landlord himself, which I believe is illegal.
What agent could do to change your mind?
The agent should have had our interests in mind as well as those of the landlord. They should also have made sure we had an emergency contact number, and under no circumstances should have refused to give it to us when asked. There should also be a minimum standard to which the house was furnished and maintained.