YPP
Leeds, LS2
1.3/5, 13 reviews
8% recommended
100% lettings valuation accuracy
25% lettings fee satisfaction

“Complete Review of YPP and Fairbairn Residences...”

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Aug 25,2020
Minithumbdown
By: 'Arthur L'
Aug 25,2020
16 people found
this helpful
This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced.

First off, YPP is a passable letting agent but there is a lot of room for improvement. I can see they are rather young and requires training in professionalism and communication skills with their clients. I think this is paramount especially when communicating with young professionals. Good communication can dodge misunderstanding and build strong relationship sustained with trust.

Three negative experiences I had during my stay which was noise pollution by tenants and security flaws of the building I was staying at. On the noise pollution, this happened during my first year where a tenant (with a male guest as I was told) were living above me and wearing boots indoor and because the flooring is made of wood, when they walk, the noise would transmit downstairs. This would go on until 4am on most days in a week that I suffered chronic fatigue and had to stay at a hotel to get a good night sleep. I had spoken to the tenant above me three times but that failed. YPP did a good job in contacting the tenant as well but this tenant was just difficult to live with.

On the security issue, there was a time when Fairbairn had to be vacated temporarily to safety reason. YPP relocated the tenants during the summer while the building was being repaired. However, when I returned, some of my possession were missing and deemed stolen. Police reports were made and investigation commenced as during the time tenants were vacated for building repairs, our rooms were left unlocked and freely accessible to personnels who were on site to repair the building. I confess it was very disheartening as I lost an estimated of £700 worth of items and moreover did not had home insurance to claim any back. What's worse is that I trusted that our room and belongings will be kept safe as tenants were told that a security guard was onsite. Sad to say, the security was not up to expectation and I had my belonging missing. After this incident, I struggled with anxiety everyday as I felt unsafe at where I was staying and because I renewed my contract for the 2nd year, I couldn't just leave to another location. To manage my anxiety I had to install my own CCTV and get home insurance for precaution.

Because some of my belongings were stolen, I asked YPP if I can review the CCTV footage during the time tenants were vacated from the apartment building as it was being repaired. However, I was informed by YPP that the CCTV set was seized by authorities for investigation over the safety issue. I trusted this information and patiently waited until the CCTV set was returned to YPP. This duration was one year plus. After one year, when the CCTV was returned. I was hopeful to review the footage and identify who entered my room when the building was being repaired and potentially identify the culprit. Unfortunately, a miscommunication happened. I was told that the supposed CCTV footage I was looking for was not the CCTV that was seized by authorities, but rather the new CCTV installed after the old one was seized. Plus, the new one erased itself every 28 days, and because I waited one year for nothing, it has been too late.

Another security issue cropped up when I started to realise the backdoor was left unlock. I suspected a tenant of this residence was taking a shortcut but because the door could not be locked from the outside, if a tenant took the back exit, the door will be left unlocked and anyone could take the opportunity to enter. I informed YPP and was reassured that security measures will be taken, and they did. Padlocks were installed and I was convinced YPP maintenance team did a great job. However, I started to notice that despite the padlocks installed, someone had the passcode and could still unlock it, leaving the door unlock and the building vulnerable. I informed YPP once again and this time reassured that the code was changed and no one has access to the passcode and it will be locked for sure! I trusted this information but again, I saw the passcode unchanged and the backdoor can be unlocked, posing the building into another security risk.

With the incorrect information given to me and two security issues described above, I am very doubtful if YPP is actually concerned about building security and their tenants. Some, but not all of the problems mentioned above were solved but after escalating the issue and emphasizing on the false information given to me. This comes back to communication issue with seems very common in YPP.

Lastly, I can understand that my problems may seem "no big deal" when you don't stay there (or if you are not the victim) but if you do and you lost an estimated £700 worth of stuff which can't be returned due to poor security, you will think otherwise.
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Opening Hours
Address

YPP
6 Blenheim Terrace
Leeds
West Yorkshire
LS2 9HZ
0113 2425515

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 25% £330 £895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 11 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Very greedy and unprofessional...”

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Sep 03,2020
Minithumbdown
By: 'Rachel'
Sep 03,2020
14 people found
this helpful
Do not rent a property from YPP! They do not charge a deposit, which is a red flag which I unfortunately ignored. The reason why they do not charge a deposit is because it means that they can charge you an excess of a month's ...
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“Complete Review of YPP and Fairbairn Residences...”

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Aug 25,2020
Minithumbdown
By: 'Arthur L'
Aug 25,2020
16 people found
this helpful
This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced. First off, YPP is a passable letting agent but there is a lot of room for ...
read full review
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“Would give a 0 if possible...”

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Jul 29,2020
Minithumbdown
By: 'emily scaife'
Jul 29,2020
14 people found
this helpful
Would give a 0 if possible. Nice flats but extremely over priced. Staff don't care and are rude. Flat was disgusting when i moved in and now I've moved out are trying to charge me nearly £300 for cleaning. Countless issues with their maintainance team. Had a ...
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“Worst agency ever. Although the flats are nic......”

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Mar 30,2020
Minithumbdown
By: 'Méliné jakhian'
Mar 30,2020
14 people found
this helpful
Worst agency ever. Although the flats are nice and well-located, the service they provide is below ANY STANDARD. DO NOT RENT ANY FLAT WITH THIS AGENCY, I deeply regret having contracted with this agency....
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“Do not let with this company...”

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Jan 02,2020
Minithumbdown
By: 'Elena Pennington'
Jan 02,2020
14 people found
this helpful
The worst letting agency in Leeds. Although the properties are well located and in a nice building, the benefits stop there. Compared to other flats the rent rate is very expensive and is better to get a flat further out and pay up to 100 less ...
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“Worse agency EVER...”

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Oct 22,2019
Minithumbdown
By: 'Andrea Paternuosto'
Oct 22,2019
15 people found
this helpful
Do NOT let with this company ! The worse customer service I have ever received, they're only quick at answering emails when they want money. Moreover I am still waiting for my DEPOSIT back as my contract ended more than 2 MONTHS AGO !...
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By: YPP
Oct 23, 2019
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Hi Andrea, Having spoken to our lettings team they have informed me that they have been trying to get in contact with you via email but keep receiving bounce backs. Please can you call us on 0113 831 4466, or message us through Facebook? Kind regards, YPP ...

“Disgustingly ran house, refused to fix anythi......”

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Aug 29,2019
Minithumbdown
By: 'Freddy'
Aug 29,2019
14 people found
this helpful
Disgustingly ran house, refused to fix anything, charged considerably more than advertised, desperate to hold onto deposit. Had no WiFi for the first months when we moved in. The washing machine has been broken for months with no sign off being fixed despite complaining many ...
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By: J Pierce
Aug 29, 2019
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Hi Freddy, I'm sorry to hear that you've not been happy with the service we have provided while you've lived with us. Having spoken to the maintenance team and referred to their reporting system, our records do show that the washing machine has been fixed. If there is anything else in the house that is broken, please report this to us so we can send an operative ASAP. The landlord of this property prefers that YPP deal with any issues that arise and will always refer correspondence from te ...

“Five star service again...”

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May 30,2019
Minithumbup
By: 'Complete Package'
May 30,2019
2 people found
this helpful
Craig goes above and beyond anything I have asked from him. Been a tenant for 2 years now in lofthouse and he has sent people to fix anything I needed . Sadly I'm moving back to Canada now but would definitely recommend YPP...
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Comment on agent fees
24/7 out of hours number just what you need when your away from home
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“Avoid at all cost....”

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Sep 18,2018
Minithumbdown
By: 'Student'
Sep 18,2018
17 people found
this helpful
I've been in (somewhat) contact with this particular branch for over a week and have never spoken to a more unprofessional, unorganised, and just shamble of a so called property management team. The properties they list maybe extremely tempting and what you're looking for but ...
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“Terrible! Don't even consider moving here...”

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Jul 24,2018
Minithumbdown
By: 'YPPareTERRIBLE'
Jul 24,2018
17 people found
this helpful
Payed my deposit for my flat after viewing it. Upon moving in the flat looked as if it had not been cleaned from the previous tenants moving out. Shower was broken. Fridge was broken. Mould on windows. Balcony and living areas were filthy along with ...
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Comment on agent fees
Bad. Most rent I’ve ever paid to living in the worst flat I have ever experienced.
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“worst letting agents ive ever had the misfortune to deal ......”

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Jan 02,2018
Minithumbdown
By: 'Adrian'
Jan 02,2018
13 people found
this helpful
worst letting agents ive ever had the misfortune to deal with propertys rented out as professional are over priced slums thanks to maintence managers at ypp not knowing what there doing. Avoid these fools at all costs...
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“WORST AGENTS IN LEEDS! They make 3 viewings a week for ......”

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May 16,2017
Minithumbdown
By: 'You know who'
May 16,2017
21 people found
this helpful
WORST AGENTS IN LEEDS! They make 3 viewings a week for my flat, on separate days. Ive told them multiple times to group the viewings together as i don't have time to waste like they do. Most of the people don't even turn up for viewings ...
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Comment on agent fees
absolutely shocking agent fees
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“If the option was available I would have selected zero ......”

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Apr 25,2017
Minithumbdown
By: 'Do not sign'
Apr 25,2017
14 people found
this helpful
If the option was available I would have selected zero stars. This company is shocking and appearing illegally ran. Contract breaches such as no internet are not dealt with in any time frame and no recompense is even considered. I have been living in sporing, ...
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Comment on agent fees
Awful
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By: sh
Sep 19, 2017
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Property full of mould and damp. This can cause serious health problems. Students are charged a large amount of rent at the risk of severe ill health. Disgraceful letting agency renting out properties to young people that can cause great harm. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by YPP, Leeds LS2 9HZ


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