Hard to find the words to express how bad an agent Duck and Hedges are. I thought I'd dealt with some bad agencies in the past but compared to D&H they were angels! They failed to maintain the property and are still trying to hold on to our deposit almost 6 months after we have moved out, leaving me no choice but to take them to court. What a total waste of time ARLA must be if D&H are still members! Please, please do not use this agency. Your home should be where you live your life and not simply a terrible source of stress.