Hired this estate agency to sell my property which later on proved a big mistake. Not only they overvalued my property and advised on a wrong marketing price just to get my busyness, but also stopped marketing my property and refused to show it to other prospective buyers after they persuaded me to accept a low offer on my property just to get their commission (which was obviously a fixed amount). When 4 months later I decided to pull out of that sale which kept dragging on also due to the fact I received a substantially higher offer from another buyer ( found by myself and not Frank Innes) I got threatening phonecalls from Mrs. Karen Coleman trying to convince me not to pull out from the sale with the buyer she found and when she saw that tactic did not work out with me she started threatening of raising and invoice for commission against me on exchange with the new buyer!! (Although Frank Innes had nothing to do with introducing this new buyer to my property!!) Obviously the complaint I made to , again, this Mrs. Coleman came back unsatisfactory and full of false statements, leaving me to option but to address to the Ombudsman. By the way , the only answer Mrs. Coleman is able to give to any complaint is "WE ARE RUNNING IN CIRCLES" .... a very proffessional statement indeed :) AVOID AT ALL COST AND BE EXTRA CAREFUL READING THE TERMS AND CONDITIONS OF THE CONTRACT IF YOU DO HAVE THE MISFORTUNE OF GETTING IN A CONTRACT WITH THIS AGENCY
What agent could do to change your mind?
Be honest and proactive