This is the second property that we have let through Milestone and Collis, and they handled several tenancies at the first property, while this is the second tenancy at the second property. Milestone and Collis operate a small branch in Twickenham, which means that we deal with the same people and those people are always accessible. Also every part of their service is handled in-house, unlike other larger agencies. The staff are very helpful, pro-active and friendly. They are also adept at finding the right tenants very quickly, on one occasion within 24 hours of their appointment. Their administation is efficient. We have dealt with Jay for several years as a first point of contact and always received sound advice.