Having failed to sell with other more established agents in the area working with the new team at Townends was a refreshing change in the approach to customer service. Unusually accountable if things went wrong, they did their level best to select suitable viewings and went above and beyond to keep me happy and n the loop. They are a very \'can do\' agent and seemed keen to improve their own service with feedback which they took constructively unlike other local agents who if critisized became stand offish and defensive. The staff at Townends were always punctual and respectful in the home and always had a bright and positive outlook. I would recommend them wholeheartedly.