Doorknobs, in my opinion, are the kind of organisation that give lettings agencies a bad name. They are very unfriendly, very unhelpful and make promises which they fail to keep.
Have a search around Google and you\'ll soon get a vibe of others experiences. I haven\'t come across ANY which are positive.
There are many letting agents in Tunbridge Wells. My suggestion would be to seek one of the others, rather than using Doorknobs.