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Dec 02,2012
Dec 02,2012
14
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I moved to London in March from overseas and found this flat near Shadwell station at the beginning of April through spareroom.co.uk. The girl who was moving out had told me that I should give her my deposit for the room and that she had cleared it with De Vere Property Management (please note that this is not the same company as the one based in Guildford/Woking). I met two of the three other flatmates and they seemed trustworthy and confirmed her statement. I gave her a partial deposit and she gave me a copy of her passport with a statement, indicating how much I had given her. I gave her the rest when I moved in around April 15th. In the week leading up to my move-in date, I tried calling De Vere numerous times from Edinburgh to try to sort out my lease, but never received a return call. This was an early indication of their non-responsiveness.
I resided in the flat from the middle of April to the middle of August, with no lease, even though I had tried to sort one out. There were a few times when I was going to go out to Barking to pick up a lease, but I was assured by Bodrul Islam, the first agent I was dealing with, that he would drop it off. I never saw a lease.
In June, I requested to pay my rent on a weekly basis, rather than on a fortnightly schedule; Adam Johnson gave me permission to do so, which I did until I moved out. Unfortunately, when I moved out, I received my deposit, minus 40 pounds. De Vere said that it was because I was late with my payments. I provided letters from my bank, stating when my rent came out of my account - none of my payments were late.
When I gave my two weeks' notice, I offered to find my replacement in the flat, thinking that I would get my deposit back faster. I needed to get out of the flat ASAP because there was a flatmate who was a misogynstic homophobe. I moved out two days early and the guy who was replacing me was supposed to pay me the two days' rent; instead, he mistakenly paid the two days' rent to De Vere. This amounted to 42 pounds.
De Vere has ripped me off 82 pounds in total.
After weeks of correspondence with Naznin Khandakar and Kobir Ali Ahmed to try to get my money back, they stopped replying to my phone calls and emails altogether. While I was looking for a new flat, I came across an advert, which I replied to. A man by the name of Jake replied and it turned out that he was part of De Vere. I mentioned that I had been trying to get back my money from De Vere and he actually seemed quite helpful. He replied to my text messages and emails and I was hopeful that he would be able to get me back my money. As a new resident in the UK, it's been frustrating to have to deal with greed and apathy. Eighty-two pounds may not seem like a lot to a company, but it's a day's wage for me.
I provided records of emails and bank letters to Jake Ensum, but eventually, on 19/Nov/12, he said that although my case had merit, the decision to reimburse me was not up to him, but to Bux (last name unknown) and Adam Johnson. Neither have replied to my email, which is very typical of the people who work at De Vere.
My experience with De Vere Property Management has been an absolute nightmare. The fact that I lived in the flat for four months without a lease is indicative of how disorganised and unprofessional they are as a business. I moved out in August and it is currently December; I am still waiting to get back 82 pounds for two days' rent and a late fee that they shouldn't have charged me in the first place.
I would highly recommend NOT using this company.
I resided in the flat from the middle of April to the middle of August, with no lease, even though I had tried to sort one out. There were a few times when I was going to go out to Barking to pick up a lease, but I was assured by Bodrul Islam, the first agent I was dealing with, that he would drop it off. I never saw a lease.
In June, I requested to pay my rent on a weekly basis, rather than on a fortnightly schedule; Adam Johnson gave me permission to do so, which I did until I moved out. Unfortunately, when I moved out, I received my deposit, minus 40 pounds. De Vere said that it was because I was late with my payments. I provided letters from my bank, stating when my rent came out of my account - none of my payments were late.
When I gave my two weeks' notice, I offered to find my replacement in the flat, thinking that I would get my deposit back faster. I needed to get out of the flat ASAP because there was a flatmate who was a misogynstic homophobe. I moved out two days early and the guy who was replacing me was supposed to pay me the two days' rent; instead, he mistakenly paid the two days' rent to De Vere. This amounted to 42 pounds.
De Vere has ripped me off 82 pounds in total.
After weeks of correspondence with Naznin Khandakar and Kobir Ali Ahmed to try to get my money back, they stopped replying to my phone calls and emails altogether. While I was looking for a new flat, I came across an advert, which I replied to. A man by the name of Jake replied and it turned out that he was part of De Vere. I mentioned that I had been trying to get back my money from De Vere and he actually seemed quite helpful. He replied to my text messages and emails and I was hopeful that he would be able to get me back my money. As a new resident in the UK, it's been frustrating to have to deal with greed and apathy. Eighty-two pounds may not seem like a lot to a company, but it's a day's wage for me.
I provided records of emails and bank letters to Jake Ensum, but eventually, on 19/Nov/12, he said that although my case had merit, the decision to reimburse me was not up to him, but to Bux (last name unknown) and Adam Johnson. Neither have replied to my email, which is very typical of the people who work at De Vere.
My experience with De Vere Property Management has been an absolute nightmare. The fact that I lived in the flat for four months without a lease is indicative of how disorganised and unprofessional they are as a business. I moved out in August and it is currently December; I am still waiting to get back 82 pounds for two days' rent and a late fee that they shouldn't have charged me in the first place.
I would highly recommend NOT using this company.
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Opening Hours
Address
De Vere Property Management
Fortis House, 160 London Road
Barking,London
Essex
IG11 8BB
020 7078 7650
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
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Sep 19,2019
Sep 19,2019
2
people found
this helpful
this helpful
Never use this agency there's are stoler ,stupid and bad , never find another solution,nobody answer to the phone when you have a problem...
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Aug 29,2019
Aug 29,2019
5
people found
this helpful
this helpful
Disgusting agency. I have used 7 different agency in my life in the UK and this is the worst. What they do is illegal- send people over to houses without notice, and they don't even knock. They have been avoiding me for over 2 weeks because I ...
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May 20,2014
May 20,2014
0
people found
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I have been a tenant for the last 2 years and theses lots have been like a bunch of friends to me. I took the flat over the phone without even seeing it and for a room in a new build apartment next to canary wharf ...
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May 11,2014
May 11,2014
0
people found
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this helpful
I took a room with De Vere recently and I was very pleased overall with the service I received from them. I was in contact with Ali who was very friendly and professional, he showed me quite a few rooms within my budget and desired ...
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Mar 07,2014
Mar 07,2014
7
people found
this helpful
this helpful
I would thoroughly warn against renting from Sterling Devere. Their lack of professionalism and disregard for the wellbeing of tenants is beyond belief (in fairness the landlord was just as bad).
I will spare you the details of my ordeal, but Devere consistently failed to ...
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What agent could do to change your mind?
They got nothing right. Where do I start...Attached Filesnbsp;
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Jan 14,2014
Jan 14,2014
7
people found
this helpful
this helpful
Don't use sterling devere
Why???
- they don't pay the bills on time
- they wait until your electricity is almost turned off to pay a small amount
- they don't repair items when promised
- their cleaning service is unreliable and intrusive
- their ...
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Dec 19,2013
Dec 19,2013
1
people found
this helpful
this helpful
Good value for money! I booked a room with Sterling De Vere head office and was amazed at the room price, £155pw for a double room all Inc.
Bobby was absolutely brilliant at showing me a room close to my uni. Thank you!...
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Dec 13,2013
Dec 13,2013
0
people found
this helpful
this helpful
I am very happy for the service of the agence, the personnal of the agence is very good and professional.
Kobir and Hussein are very good agent !
I would recommend them!...
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Nov 24,2013
Nov 24,2013
18
people found
this helpful
this helpful
If you can help it, do not rent through De Vere. My general experience of dealing with De Vere over the last 19 months has been terrible. I won't go in to the ins-and outs on this website as the list is endless, however if De ...
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What agent could do to change your mind?
Improve every aspect! Completely unprofessional, shoddy and terrible company that use bullish tactics to rip off tenants left, right and center!Attached Filesnbsp;
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Nov 18,2013
Nov 18,2013
5
people found
this helpful
this helpful
DO NOT USE!!
They are now known as Sterling De Vere, but are the same terrible property management company. They are rude and aggressive and will not fix anything unless it has been reported about 10 times. We were left without a shower for over a ...
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Oct 22,2013
Oct 22,2013
1
people found
this helpful
this helpful
I was desperate to find a room in London within my budget and contacted one of their agents.
I was amazed at the speed in which they managed to show me 6 different rooms
In the same building on the same evening!
Thanks Anna for all ...
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Apr 09,2013
Apr 09,2013
7
people found
this helpful
this helpful
Basically in a nutshell the worst company in the world, never paid our bills, we had no power for two days. Would take them weeks even months sometimes to fix anything we asked them to fix. I am still currently waiting on my Bond payment ...
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What agent could do to change your mind?
Basically in a nutshell the worst company in the world, never paid our bills, we had no power for two days. Would take them weeks even months sometimes to fix anything we asked them to fix. I am still currently waiting on my Bond payment after we left the property in the same way we found it. Worst decision I have made since I had been in London moving into a De vere Property, I would highly suggest shopping elsewhere!!!!Attached Filesnbsp;
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Dec 02,2012
Dec 02,2012
14
people found
this helpful
this helpful
I moved to London in March from overseas and found this flat near Shadwell station at the beginning of April through spareroom.co.uk. The girl who was moving out had told me that I should give her my deposit for the room and that ...
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