100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
95% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Aug 05,2020
Aug 05,2020
2
people found
this helpful
this helpful
If you don't have time to read this review, here is a summary:
• Fyfe Mcdade will promise anything to sign you up and make you pay, then not fulfill their part of the deal.
• They broke the contract on day 1.
• Uses their leverage of them having your money and you don't have any alternative living situation to their advantage.
• Ignores complaints and is likely to ghost you for weeks.
• Most likely fake reviews. (***** was a manager I knew from the company and has rated it 5 stars, so I suspect others have done the same).
• They take more than a month to release your deposit.
• They take no responsibility for their employees' actions and expect you to be more flexible than a rubber band.
• £ 1650/m flats with countless problems such as humidity and mould, rodents, leaky roof and windows.
I will sleep better knowing I have helped someone dodge the torpedo sized bullet that hit me square in the face.
Now to the review:
My partner and I were shown a dirty flat in central London and were promised that everything worked, it would be professionally cleaned, and the internet was already set up and ready to use. The agent managed to "misunderstand" my foreign partner when talking about the break clause, and basically just ignored our request there and set that it was too late to change now as the landlord already agreed to other terms.
When we finished our preceding tenancy agreement we moved in on the same day. When they did not comply with any of those promises it left us with no other option than to clean the entire flat ourselves with a broom and dustpan since the vacuum didn't work.
The internet was not working either, so I was unable to get any work done from home for 12 days.
They apologised and said that as they did not clean it, we did not have to pay for cleaning either when we moved out (spoiler alert: we did).
Fast forward a bit and we start to notice a big humid spot on the wall in our bedroom and mould growing in the ceiling in the bathroom. That was the leaky roof... We were told that it was not dangerous, and we should just wipe down the mould and open the windows.
They had a guy our looking at the roof but it never got fixed, and every time it rained (which it does a lot in London), the spot on the wall got bigger. At a later time, the ceiling in the entrance was dripping but as this was not part of the flat itself, nothing was done about it.
Then we got rodents, and I think we have had about 6 people out over a period of 2 years looking at the apartment before they finally found a gaping hole of 30 cm in diameter behind the stove. We had poison and traps everywhere and I would guess we had like 10-15 mice.
As Fyfe Mcdade has a very high staff turnover, the agents are allowed to say ANYTHING that will make the company money, when the tenants realise what the agent promised back in the days, they are not working there anymore and the company just rejects all responsibility. Forget about written proof or verbal contracts...
You can literally ask them if you are allowed to hang up paintings and they say yes, no problem, but then they will charge you for not having painted the wall afterward when you get the deposit back... Yes, that happened.
I gave them so many chances to rectify their actions, to take responsibility, find compromises and provide just a grain of customer service.
***** was the only guy who I spoke to who had any kind of concern what their customers thought of them and he was polite and showed integrity. Unfortunately, it is not enough to lift the review up to 2 stars for the countless times they have disappointed. Just to clarify, it has not been one person at the company I dislike. This is multiple employees and the overall company policy of not caring how customers are treated, as long as they have already paid.
Well hey, why not take them to court? They violated the consumer Rights Act 2015 on different occasions. Time and money is the main issue here, I would most likely have won, but as a foreigner living in London, it could end up dragging out too long. I also did not have the luxury of having other places to live in. I needed to be in central London due to work commitments.
You might think I am an exception to the small sample size of people who have reviewed this company. I can assure you with all the problems I encountered during my tenancy period and how it was handled by different agents, there is no way I am an outlier. I recognised some of the employees’ names on the customer review site rating it 5 stars, but I guess that's just marketing done right...
I have chosen not to call out any of the employees who treated us so horribly as this is a review of the company as a whole.
If you are considering selling or renting your property or becoming a tenant at Fyfe Mcdade. I would think twice about it if I were you. In my opinion, companies with this kind of management should cease to exist.
If you have any questions or think that you need more arguments to not sign up with them, you are more than welcome to send me a personal email and I will help you decide.
Email: [email protected]
Sincerely,
Jacob.
• Fyfe Mcdade will promise anything to sign you up and make you pay, then not fulfill their part of the deal.
• They broke the contract on day 1.
• Uses their leverage of them having your money and you don't have any alternative living situation to their advantage.
• Ignores complaints and is likely to ghost you for weeks.
• Most likely fake reviews. (***** was a manager I knew from the company and has rated it 5 stars, so I suspect others have done the same).
• They take more than a month to release your deposit.
• They take no responsibility for their employees' actions and expect you to be more flexible than a rubber band.
• £ 1650/m flats with countless problems such as humidity and mould, rodents, leaky roof and windows.
I will sleep better knowing I have helped someone dodge the torpedo sized bullet that hit me square in the face.
Now to the review:
My partner and I were shown a dirty flat in central London and were promised that everything worked, it would be professionally cleaned, and the internet was already set up and ready to use. The agent managed to "misunderstand" my foreign partner when talking about the break clause, and basically just ignored our request there and set that it was too late to change now as the landlord already agreed to other terms.
When we finished our preceding tenancy agreement we moved in on the same day. When they did not comply with any of those promises it left us with no other option than to clean the entire flat ourselves with a broom and dustpan since the vacuum didn't work.
The internet was not working either, so I was unable to get any work done from home for 12 days.
They apologised and said that as they did not clean it, we did not have to pay for cleaning either when we moved out (spoiler alert: we did).
Fast forward a bit and we start to notice a big humid spot on the wall in our bedroom and mould growing in the ceiling in the bathroom. That was the leaky roof... We were told that it was not dangerous, and we should just wipe down the mould and open the windows.
They had a guy our looking at the roof but it never got fixed, and every time it rained (which it does a lot in London), the spot on the wall got bigger. At a later time, the ceiling in the entrance was dripping but as this was not part of the flat itself, nothing was done about it.
Then we got rodents, and I think we have had about 6 people out over a period of 2 years looking at the apartment before they finally found a gaping hole of 30 cm in diameter behind the stove. We had poison and traps everywhere and I would guess we had like 10-15 mice.
As Fyfe Mcdade has a very high staff turnover, the agents are allowed to say ANYTHING that will make the company money, when the tenants realise what the agent promised back in the days, they are not working there anymore and the company just rejects all responsibility. Forget about written proof or verbal contracts...
You can literally ask them if you are allowed to hang up paintings and they say yes, no problem, but then they will charge you for not having painted the wall afterward when you get the deposit back... Yes, that happened.
I gave them so many chances to rectify their actions, to take responsibility, find compromises and provide just a grain of customer service.
***** was the only guy who I spoke to who had any kind of concern what their customers thought of them and he was polite and showed integrity. Unfortunately, it is not enough to lift the review up to 2 stars for the countless times they have disappointed. Just to clarify, it has not been one person at the company I dislike. This is multiple employees and the overall company policy of not caring how customers are treated, as long as they have already paid.
Well hey, why not take them to court? They violated the consumer Rights Act 2015 on different occasions. Time and money is the main issue here, I would most likely have won, but as a foreigner living in London, it could end up dragging out too long. I also did not have the luxury of having other places to live in. I needed to be in central London due to work commitments.
You might think I am an exception to the small sample size of people who have reviewed this company. I can assure you with all the problems I encountered during my tenancy period and how it was handled by different agents, there is no way I am an outlier. I recognised some of the employees’ names on the customer review site rating it 5 stars, but I guess that's just marketing done right...
I have chosen not to call out any of the employees who treated us so horribly as this is a review of the company as a whole.
If you are considering selling or renting your property or becoming a tenant at Fyfe Mcdade. I would think twice about it if I were you. In my opinion, companies with this kind of management should cease to exist.
If you have any questions or think that you need more arguments to not sign up with them, you are more than welcome to send me a personal email and I will help you decide.
Email: [email protected]
Sincerely,
Jacob.
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Latest Reviews
Featured Review
a
reviewed by 'Arman'
5th Jul 2021
reviewed by 'Stu'
5th Aug 2020
reviewed by 'Jacob'
22nd May 2019
reviewed by 'BGS'
18th Apr 2019
reviewed by 'GT'
Opening Hours
Address
Fyfe McDade Ltd
1 Charlotte Road
Shoreditch,London
Greater London
EC2A 3DH
020 7613 4044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £740,000 | £740,000 |
| Lettings | 0% | 95% | £520 | £3,033 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 18 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- EC2A
- Hackney
- E5
- Tower Hamlets
- N1
- Islington
- EC1V
- E2
- EC1M
- E3
- EC1Y
- E8
- EC1R
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Featured Review
a
Aug 20,2013
Aug 20,2013
16
people found
this helpful
this helpful
This agency is absolutely horrendous. I don't even know where to start. Seriously. The girl who let us the property was great, but shortly after left Fyfe, telling us she just needed to leave. Everything went downhill from there. Seriously, I don't even know where ...
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What agent could do to change your mind?
Just been a half decent human being I guess.Attached Filesnbsp;
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Jul 05,2021
Jul 05,2021
0
people found
this helpful
this helpful
I was recommended Fyfe Mcdade by a friend and start to finish they were brilliant. From initially visiting our home through to completing our sale they could not have been more helpful, professional, or friendly. Their seemingly limitless patience at answering the many questions we ...
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Aug 05,2020
Aug 05,2020
2
people found
this helpful
this helpful
If you don't have time to read this review, here is a summary:
• Fyfe Mcdade will promise anything to sign you up and make you pay, then not fulfill their part of the deal.
• They broke the contract on day 1.
• Uses their leverage of them ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2019
May 22,2019
0
people found
this helpful
this helpful
Fyfe McDade have been great so far. Really quick to respond and address any issues with the flat. Would definitely recommend....
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read full review
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Yes
Apr 18,2019
Apr 18,2019
0
people found
this helpful
this helpful
We needed to move into a property within a week, and Pamela sorted it out for us really quickly. She accelerated the referencing process and negotiated with the landlord to expedite the signing process. She also emailed us after we have moved in to check ...
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Comment on agent fees
Market standard.
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Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Pamela was amazing - she was incredibly helpful, responsive (even outside of normal business hours/ on holidays) and knowledgeable. Our renting experience was easy and enjoyable, thanks to Pamela's patience and kindness....
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Mar 19,2019
Mar 19,2019
0
people found
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this helpful
Pamela was so friendly and so quick to respond to any questions we had. Overall the process was hassle free.
When we went to their office to pick up the keys the vibe was so much better than other agencies we've dealt with in the ...
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Comment on agent fees
The fees were lower than our previous agency
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Jan 09,2019
Jan 09,2019
0
people found
this helpful
this helpful
We have been looking for a new home to rent for a while and Pamela and Tom have been extremely helpful and responsive throughout the process. Specifically during the Christmas holiday period and while we were out abroad, they went out of their way to ...
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Comment on agent fees
Reasonable and in line with market average
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Nov 02,2018
Nov 02,2018
0
people found
this helpful
this helpful
Pamela has been amazing from start to finish. She's always super quick to reply and very helpful with any questions we have had. Pamela has helped to make our moving in experience so much more fun :-) highly recommend working with her!...
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Comment on agent fees
Reasonable!
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Oct 01,2018
Oct 01,2018
0
people found
this helpful
this helpful
Pamela and I were meant to meet and she showed me the best flat in Spitafield, a bit of a battle to get it but thanks for her assistance and honesty, I secure a nice flat that I dont ever want to leave :)
She is ...
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Comment on agent fees
market standard
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Sep 13,2018
Sep 13,2018
0
people found
this helpful
this helpful
Pamela was super responsive and kept us informed about everything we needed to know about the flat and renting in London. Overall great experience with Fyfe McDade - highly recommended!...
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Jun 19,2018
Jun 19,2018
0
people found
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Friendly and professional agent which helped me in finding a flat near Old street.
Everything has been handled professionally and honestly.
Highly suggest...
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Jun 05,2018
Jun 05,2018
0
people found
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this helpful
Pamela was very helpful and supportive in my search for the right property for myself and my cat, Penelope. She knew exactly what I was looking for and as soon as something became available, she showed it to me. I found the whole process between ...
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Comment on agent fees
Good
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May 31,2018
May 31,2018
0
people found
this helpful
this helpful
Pamela is a great agent. She replied promptly to all my requests (even on weekends and after regular working hours) and was very helpful. Pamela gave me important advice for my application / offer. All information I got from her were on the point and the ...
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Comment on agent fees
Good
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Apr 12,2018
Apr 12,2018
0
people found
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this helpful
Pamela was a breath of fresh air. She always had a great attitude, listened to our needs and went the extra mile to make sure we were happy in our new place. I would happily recommend her!...
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Comment on agent fees
Fine
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Apr 04,2018
Apr 04,2018
0
people found
this helpful
this helpful
Pamela was great!! She was answering our questions late of night, through Saturday and Sunday.. always quick to reply and always friendly regardless of our insistent questions and annoyances. We never felt like we were being played, as is a common feeling with other agents. ...
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Comment on agent fees
It was fair, I think.
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Dec 05,2017
Dec 05,2017
0
people found
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Extremely precise and professional agents, best property I could find and fast process overall. They made the unpleasant experience of finding a place in London a breeze....
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Comment on agent fees
Average, but very fast processing
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Dec 04,2017
Dec 04,2017
0
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Michael has been a pleasure to deal with - very helpful, efficient and quick to respond at all times. Highly recommend!...
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May 02,2017
May 02,2017
1
people found
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this helpful
We found the whole experience of dealing with Laurie and his team to be really positive, straight forward, and easy. He was always contactable, ready to help, and he really made the whole process as smooth as possible....
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Comment on agent fees
We understood the need for fees and felt happy to pay them due to the quality of service we received.
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May 02,2017
May 02,2017
0
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Laurie was very kind and helpful. I was new to London and he really helped make the transition smoother with understanding how renting worked etc....
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Apr 25,2017
Apr 25,2017
1
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Laurie is always honest and efficient which are two excellent qualities in an estate agent. He has a 'no nonsense' attitude which we really appreciated when dealing with him....
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Martin
(13)
Vendor Fees
2%Landlord Fees
15%Tenant Fees
No fees set. Last updated at 09/05/2023, 1:58 PM by Martin PressComplaints Procedure
If you have a complaint about the service you have received from any of the Fyfe Mcdade Ltd branches, you
should put your concerns in writing to the corresponding branch manager. The correspondence will be
acknowledged within 3 working days. The matter will then be investigated, and a full response sent to you
at the address or email address provided within 15 working days.
If you feel the matter remains unresolved then you need to address your complaint to a Director of Fyfe
Mcdade Ltd at 1 Charlotte Road, London, EC2A 3DH, who will conduct an investigation and respond with a
final viewpoint.
Last updated at 12:58 PM 09/05/2023 by Martin Press
should put your concerns in writing to the corresponding branch manager. The correspondence will be
acknowledged within 3 working days. The matter will then be investigated, and a full response sent to you
at the address or email address provided within 15 working days.
If you feel the matter remains unresolved then you need to address your complaint to a Director of Fyfe
Mcdade Ltd at 1 Charlotte Road, London, EC2A 3DH, who will conduct an investigation and respond with a
final viewpoint.
Best Letting Agent in EC2A 
