I was provided with an energy performance certificate, for sale board and someone came and measured the house and looked it over to provide the floorplan. Now, you can have photographs taken as well. The contract lasted a year for £250!
I was always treated with courteousness, pleasance and patience. HSB was especially helpful when it came to smoothing over difficulties for the buyer and myself when legal matters became exasperating and worrying. Our solicitors weren't concerned with that. My buyer said he almost gave up, but everything went through OK in the end.