My son and his friend have been letting the flat from the start of term and when we arrived the flat was filthy with rotting food in the freezer and a freezer draw missing. Luckily a cleaner was working next door and they were reluctantly conscripted to clean the flat. More serious was the blocked sink in the kitchenette which has still not been fixed two weeks later. There have been lots of promises but workers have not turned up as agreed and there appears to be little interest in getting the situation resolved. As a landlord I would not want to use such an agent and at the moment I am regretting that my son and friend have been taken in by all of the false promises that were made when they viewed the property. Students beware.