Monton, Manchester, M30
4.8/5, 106 reviews
93% recommended
90% sales valuation accuracy
96% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction

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2020 Estate & Letting Agent Awards


“throughout the tenancy i could not fault the ......”

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Jul 30,2020
Minithumbdown
Faye Newton
Laura Murphy
By: 'Adam Waring'
Jul 30,2020
27 people found
this helpful
throughout the tenancy i could not fault the members of staff when it came to checking out of the property we had cleaned the house throughout it was spotless and free from dust although the report came back to us with the house needing cleaning again throughout the pictures on the report were not like for like images the house was cleaner when we left than when we moved in. we vacated the property sooner than we needed to ads the landlord was pushing to sell as a member from ascend kept contacting me to see if we found anything to move into and when we could move out. so we did this early to help them / the landlord only to be insulted wit this report saying it was left with Dust and debris throughout and having to wait for monies from rent and bond back.

my experience up to the exit was great thank you for that Faye but it turned sour when we have done everything to get this property back to him so he can sell.
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Opening Hours
Address

Ascend Properties
192 Monton Road
Monton,Manchester
Greater Manchester
M30 9PY
0161 707 7584

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 96% £90,000 £400,000
Lettings 100% 90% £495 £1,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 60 5 19 0 10 1 2 1
Areas covered
  • M30
  • M6
  • M27
  • M28
  • M5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Property Redress Scheme
Latest Properties

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“excelent service and on timevery profesional......”

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Jul 30,2020
Minithumbup
Faye Newton
By: 'Mihail Novac'
Jul 30,2020
0 people found
this helpful
excelent service and on time very profesional and helpful team nice and clean house we glad what chose ascend hope we win ))...
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“throughout the tenancy i could not fault the ......”

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Jul 30,2020
Minithumbdown
Faye Newton
Laura Murphy
By: 'Adam Waring'
Jul 30,2020
27 people found
this helpful
throughout the tenancy i could not fault the members of staff when it came to checking out of the property we had cleaned the house throughout it was spotless and free from dust although the report came back to us with the house needing cleaning ...
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“very professional...”

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Jul 29,2020
Minithumbup
By: 'thomas agyemang'
Jul 29,2020
0 people found
this helpful
made an enquiry about a property and catalina replied me within hours. she was so nice and helpful. guided me through out the process and within days i was in my new home...
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“Been super helpful and easy to communicate wi......”

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Jun 24,2020
Minithumbup
By: 'Charlotte Parker'
Jun 24,2020
0 people found
this helpful
Been super helpful and easy to communicate with! Can’t recommend more!! Always available to answer any questions and super helpful...
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“Brilliant company, amazing staff...”

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Jun 11,2020
Minithumbup
By: 'Danni Neill'
Jun 11,2020
0 people found
this helpful
I’ve had a brilliant experience with Ascend. Catalina is amazing! Any questions I had over email/phone she would get back to me straight away. She went out of her way to get me in for a viewing too. Would recommend and use this ...
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Attachments

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“I was in direct contact with Catalina Matei r......”

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May 29,2020
Minithumbup
By: 'Joshua Rigby'
May 29,2020
0 people found
this helpful
I was in direct contact with Catalina Matei regarding two properties I was interested in. She made me feel very welcome and explained everything in great detail to meet my needs. Due to Covid-19 we couldn’t arrange any viewings but Catalina went one step ...
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“Excellent Customer Service, Spoke with Irfan......”

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Mar 23,2020
Minithumbup
Irfan Moghul
By: 'Kelvin Okiomah'
Mar 23,2020
0 people found
this helpful
Excellent Customer Service, Spoke with Irfan who took me through the process in getting my new family home, he was helpful with the process and i am happy he was able to help with advice. Great job well done....
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“Ascend were really good at working round when......”

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Mar 12,2020
Minithumbup
Irfan Moghul
By: 'Sofia Imtiaz'
Mar 12,2020
0 people found
this helpful
Ascend were really good at working round when I could view to arrange a viewing ASAP. I loved the property and it reflected the pictures. Irfan sorted out everything quickly and efficiently....
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“Very good and efficient customer service....”

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Feb 27,2020
Minithumbup
Irfan Moghul
By: 'Francesca Jones'
Feb 27,2020
0 people found
this helpful
Very good and efficient customer service. Rang up to reserve a property. Was dealt with very quickly and smoothly. Thanks...
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“Irfan was super helpful every step of the way......”

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Feb 13,2020
Minithumbup
Irfan Moghul
By: 'Phillip Giles'
Feb 13,2020
0 people found
this helpful
Irfan was super helpful every step of the way, it couldn't have been easier. I went from the initial call, to viewing a show home, to paying a holding deposit and reference checks all in one day!...
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“Brilliant letting company would recommend to ......”

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Dec 25,2019
Minithumbup
Faye Newton
By: 'Jamie harris'
Dec 25,2019
0 people found
this helpful
Brilliant letting company would recommend to anyone, helpful, understanding. Always very attentive and keep you updated with everything. Best letting company I have been with !...
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“Laure is the Best Letting Agent in Salford/Ma......”

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Dec 16,2019
Minithumbup
Laura Murphy
By: 'Wesley Marcio da Rocha Daniel'
Dec 16,2019
0 people found
this helpful
Laure is the Best Letting Agent in Salford/Manchester ever. From the first call, she was super attentive. The visit was quickly scheduled, We can see the house as long as we wish. I only have compliments for her....
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“The team at Ascend were great. Catalina was e......”

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Nov 16,2019
Minithumbup
By: 'Matt Dennis Concannon'
Nov 16,2019
0 people found
this helpful
The team at Ascend were great. Catalina was extremely helpful in our search for a property. Very thorough in sending forms so we could get the ball rolling. We managed to get the property confirmed within the same day as viewing and it was taken ...
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“Ascend Review, Monton...”

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Nov 12,2019
Minithumbup
By: 'Emma Pates'
Nov 12,2019
0 people found
this helpful
Really helpful and friendly - very prompt in answering emails/calls and any questions or concerns, making our renting process much easier. Catalina was especially very tentative to our questions and gave us regular updates regarding our property....
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“Catalina was outstanding! She took the time to showcase me ......”

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Nov 11,2019
Minithumbup
By: 'KAITLIN ALISE LUDWIG'
Nov 11,2019
0 people found
this helpful
Catalina was outstanding! She took the time to showcase me a number of properties and was flexible with her availability to work around my bus schedule. When you visit the office in Monton, the staff are always friendly and respond to all queries very quickly. ...
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“They supported in me in all processing and i ......”

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Aug 16,2019
Minithumbup
By: 'Akhila Augustin'
Aug 16,2019
0 people found
this helpful
They supported in me in all processing and i loved it.looking forward for more assisstance to help me in getting all Processing done...
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“Had many dealings with Amanda Field and she w......”

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Jun 25,2019
Minithumbup
By: 'Phil Taylor'
Jun 25,2019
0 people found
this helpful
Had many dealings with Amanda Field and she was very helpful every time we needed anything. She was incredibly polite and friendly....
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“I took out a tenancy with Ascend in January f......”

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Jun 21,2019
Minithumbup
By: 'John carroll'
Jun 21,2019
0 people found
this helpful
I took out a tenancy with Ascend in January for 12 months, I then got promoted and my job took me to London, Faye at the Manchester branch and Kyle at Liverpool branch were fantastic and nothing was to much trouble, Thet found new tenants in ...
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“Excellent service...”

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May 31,2019
Minithumbup
Elaine Hulme
By: 'Charlotte'
May 31,2019
0 people found
this helpful
Elaine and Catalina have been amazing in helping me secure my perfect property. Elaine was efficient, friendly and informative in every way. Just when I had given up hope she found something to suit exactly what I was looking for. They have both been super ...
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Comment on agent fees
As expected
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“Property purchase...”

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May 28,2019
Minithumbup
By: 'Hannah'
May 28,2019
0 people found
this helpful
We have just completed on a property in Monton and Catalina has been a superstar throughout the process. She kept us informed of any changes and updates as soon as she received them. I found the service professional and really friendly at all times and ...
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Comment on agent fees
NA
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“Amaising service...”

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May 22,2019
Minithumbup
Elaine Hulme
By: 'Vlad'
May 22,2019
0 people found
this helpful
It was very lovely to work with Elaine. Very nice agent. She help me to found wery good flat close to my job.Thank you so much....
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Comment on agent fees
It was very lovely to work with Elaine. Very nice agent. She help me to found wery good flat close to my job.Thank you so much.
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“Top Class...”

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May 18,2019
Minithumbup
By: 'Ed S'
May 18,2019
0 people found
this helpful
In the middle of purchasing a property through Ascend, Catalina has been first class since day one, great communication which you don't get with a lot of estate agents, highly recommended....
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“Friendly and professional...”

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May 18,2019
Minithumbup
Elaine Hulme
By: 'Virginia'
May 18,2019
0 people found
this helpful
Elaine was very professional regarding application fees and optional properties available for viewing. I was able to understand the company's fees system and really appreciated being offered other properties options....
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“Professional 1st Class service...”

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Mar 13,2019
Minithumbup
Elaine Hulme
By: 'Alex'
Mar 13,2019
0 people found
this helpful
We met Elaine at the property. Elaine was really friendly, warm and welcoming. She put me and my husband at ease. Answering all our questions and concerns. Within minutes we were chatting like friends. She was professional at all times, caring and 1st class. Elaine ...
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Comment on agent fees
Happy with the agents fees.
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“Great agent!...”

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Mar 07,2019
Minithumbup
By: 'Michelle'
Mar 07,2019
0 people found
this helpful
Catalina was helpful and professional whilst showing us around the property and she continued to keep in touch with us afterwards, answering any queries we had....
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Staff picture Laura Murphy
(21)
Staff picture Elaine Hulme
(22)
Staff picture Amanda Field
(22)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Lucy Sexton
(18)
Staff picture Faye Newton
(14)
Staff picture Fiona Trigg
(14)
Staff picture Lora Barker
(11)
Staff picture Irfan Moghul
(5)
Staff picture Mark Lewin
(3)
Staff picture Charlie Poulter
(2)
Staff picture Eleanor Crockett
(1)
Staff picture Nicole Moore
(1)
Staff picture James Hardern
(8)
Staff picture Adam Mack
(0)
Staff picture Stephanie Bates
(0)
Staff picture Robyn Young
(1)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact the Branch Manager and it will be dealt with accordingly
Last updated at 10:55 AM 29/11/2018 by allAgents

Awards won by Ascend Properties, Manchester M30 9PY


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Ascend Properties

Branch - Monton, Manchester, M30