“If I am totally honest I have been a little d......”
3 Star Review
Jul 24,2020
By:
'steve'
Jul 24,2020
Branch: Watford, Building 4, Hatters Lane,
Services: Sales (as a Vendor)
Sold price: £130000
Would you recommend?: No
Postcode: TS17
Branch: Watford, Building 4, Hatters Lane,
Sales (as a Vendor)
Sold price: £130000
Postcode: TS17
0
people found
this helpful
If I am totally honest I have been a little disappointed overall, but will base my judgement constructively, good points and aspects which I think could be improved.
I went with Yopa based on the cost (although I could have paid less elsewhere), paid up front and after a favourable meet with the agent Aimee and a really good write up which deserves credit and some nice photos I was initially impressed.
I received an offer on the house within 3 weeks, which was really pleasing so fundamentally I should be well impressed.
My basis for being a little disappointed has been the overall communication which after the initial meet and request for a picture change, has been non-existant. After I received the offer, I had some queries and tried mailing and phoning Aimee(leaving a message) to which I received no reply. I waited and phoned the general number who informed me that she had moved areas and Jan was now my agent even though it was Aimee still appearing on my portal. I didn't get any contact from him saying he was my agent, but he did reply to my request for my EPC which hadn't been put on the advert.
In essence I can only compare previously to when I used Purple Bricks for my last sale and they communicated a lot more within the time even when I had sold my house. Now this maybe the norm that there is no communication, but in comparison rightly or wrongly, it just gives the impression that once you have paid your up front fee then there isn't a lot of care, as the house is still only sold STC.
As I Say I have tried to be constructive and it may not put me off using Yopa again, but it maybe a deciding factor for the future.
0
people found
this helpful
Was this helpful?
Yes