100% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Jul 24,2020
Jul 24,2020
6
people found
this helpful
this helpful
Worst experience ever!
Property posted on their website 17/7. On Sunday, I email to request a virtual viewing. On Monday morning 20/7, I phone their office. They do not have a video so I request a showing and they cannot schedule one until Thursday 23/7 at the earliest. The woman on the phone (answered without giving her name) says that they will email a confirmation with the appointment details which I presume to be the address, agent's name, contact info... but by the end of the day, I have not received one. I email to ensure that they had the correct email address and try to move the showing to an earlier day. My emails to confirm the appointment go unanswered. No answer phoning them and no reply to voice messages. I just wanted to be able to speak to an agent at this point. On 22/7, property posted on Rightmove and other listing sites. Still no answer at their office. Email again and request an application to let the property as I had decided to go ahead. Finally, I get a computer-generated confirmation for the showing but no response to my email requesting an application. Then after all this frustration, no one turns up for the showing on 23/7. As this is being done remotely, my relative that was going in my stead arrived ten minutes early. She was there for 30 minutes before finally leaving. They later phoned her to apologise and reschedule for the next day. They also finally emailed me to say that the property had had so much interest that the landlord was going to wait until the end of the week and review all of the applications hence, not first come first serve. The next day, no one is outside of the property waiting. Ring bell repeatedly. Walk around the building and no one is seen. Wait only 10 minutes this time before leaving. They later phone to say they were in the communal hall. How one is to know that when the showing confirmation is a computer-generated form that only has a time, date and address is beyond me. Of course, she was not going to go back again and I don't blame her. I never heard from them. I had made it clear in my emails that I wanted to let the property even just based on the photos on their website. I really did like the location, layout... However, in the end, I gave up. Besides, if no one can answer the phone for the letting division, is the property management division going to answer theirs when there is an issue? Probably not. Too bad, I loved the flat!
Property posted on their website 17/7. On Sunday, I email to request a virtual viewing. On Monday morning 20/7, I phone their office. They do not have a video so I request a showing and they cannot schedule one until Thursday 23/7 at the earliest. The woman on the phone (answered without giving her name) says that they will email a confirmation with the appointment details which I presume to be the address, agent's name, contact info... but by the end of the day, I have not received one. I email to ensure that they had the correct email address and try to move the showing to an earlier day. My emails to confirm the appointment go unanswered. No answer phoning them and no reply to voice messages. I just wanted to be able to speak to an agent at this point. On 22/7, property posted on Rightmove and other listing sites. Still no answer at their office. Email again and request an application to let the property as I had decided to go ahead. Finally, I get a computer-generated confirmation for the showing but no response to my email requesting an application. Then after all this frustration, no one turns up for the showing on 23/7. As this is being done remotely, my relative that was going in my stead arrived ten minutes early. She was there for 30 minutes before finally leaving. They later phoned her to apologise and reschedule for the next day. They also finally emailed me to say that the property had had so much interest that the landlord was going to wait until the end of the week and review all of the applications hence, not first come first serve. The next day, no one is outside of the property waiting. Ring bell repeatedly. Walk around the building and no one is seen. Wait only 10 minutes this time before leaving. They later phone to say they were in the communal hall. How one is to know that when the showing confirmation is a computer-generated form that only has a time, date and address is beyond me. Of course, she was not going to go back again and I don't blame her. I never heard from them. I had made it clear in my emails that I wanted to let the property even just based on the photos on their website. I really did like the location, layout... However, in the end, I gave up. Besides, if no one can answer the phone for the letting division, is the property management division going to answer theirs when there is an issue? Probably not. Too bad, I loved the flat!
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26th Sep 2017
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reviewed by 'GJ'
26th Aug 2016
reviewed by 'Disgruntled'
21st Aug 2012
reviewed by 'Steve'
Opening Hours
Address
Groves Residential (Newcastle)
143 High Street
Gosforth,Newcastle upon Tyne
Tyne and Wear
NE3 1HA
0191 246 6666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 0% | £695 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 24,2020
Jul 24,2020
6
people found
this helpful
this helpful
Worst experience ever!
Property posted on their website 17/7. On Sunday, I email to request a virtual viewing. On Monday morning 20/7, I phone their office. They do not have a video so I request a showing and they cannot schedule one until Thursday 23/7 at the earliest. ...
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Sep 26,2017
Sep 26,2017
9
people found
this helpful
this helpful
Worst letting agent in the world. Be very careful.
I paid this company a fortune to manage my let property. When the last tenant moved out they sent me an inspection that was two weeks late stating everything was ok.
So I decided to do ...
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Comment on agent fees
For the fact that they did nothing to keep my property safe
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Jul 15,2017
Jul 15,2017
4
people found
this helpful
this helpful
We rented from Groves for 1 year and moved out a month earlier just to be out of the flat. We had issues with mould from the start and sent numberous emails asking them to fix numberous problems which were mostly ignored. Now after moving out ...
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Aug 26,2016
Aug 26,2016
3
people found
this helpful
this helpful
Overpriced fees. They don't even do a proper credit check, but ask you to send bank statements. Very flexible with the truth both in terms of properties and the progress of your application. Zero interest in you once contacts are signed, zero vetting of landlords. ...
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What agent could do to change your mind?
Too high for the poor service received.Attached Filesnbsp;
Comment on agent fees
Too high for the poor service received.
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Aug 21,2012
Aug 21,2012
5
people found
this helpful
this helpful
Rude and incompetent staff who do not follow through on their promises. I actually bypassed them on a number of occasions and directly contacted the landlord with most my issues. They were so bad landlord sacked them at the end of my tenancy. Stay away ...
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What agent could do to change your mind?
Put thei heads in a oven.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
