Rented a property from this agent and wow how they are still in business amazes me, very much stuck in the dark ages with very, very poor customer service, problems I had:
Receptionist upstairs is rude and like the rest of the staff prefer to take the view that they are doing you a favour.
Not really interested in anything apart from getting rent.
Never return phone calls, well they only answer the phone now and again.
When you do get to speak to someone, you get past around or told the person you need is out but once you pin them down they just agree with everything you say but do nothing once the phone goes down.
Not very interested in giving your deposit back and think it is their god given right to keep hold of it until it suites them to hand it over.
All in all I would never use them again, in 2012 in a city like Liverpool that is not the service I would have expected.