Connells
Filton Bristol, Bristol, BS34
1/5, 5 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR......”

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Jul 21,2020
Minithumbdown
By: 'christine keay'
Jul 21,2020
1 people found
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!!
AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK!

Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go through with paperwork in March, paid and signed the holding deposit and completed one page of referencing. Then lockdown happened and we never heard a single email or call from then until June. Despite us an excessive amount of emails and calls and even our University was involved in chasing up the completion of paperwork. Once someone answered the calls from both ourselves and our parents we were just given the excuse "Oh i will call you back later in the day to see what the Landlord says" "I'll transfer you to the other colleague" which was utter lies. This was from a Kingswood agent (Rachel) who was covering for her work colleague (Emma) at the Filton Office. She had told me that she couldn't access any of our documents and couldn't find the contact details of two of our housemates ?? Despite telling us that she was covering for the Filton Office and despite our first ever email with Connells being our contact information. We never heard back off them after those calls for about 10 days.
After numerous answering machines and rude incompetent staff, Emma our initial agent came back to work off furlough June 19 and emailed with us saying that due to the pandemic the landlord did not want to rent out the house anymore and would issue us a refund instantly ?? It took Connells 3 months to email us with that one and only email.

They were ridiculous with the refund it took them 2 weeks and a complaint email to even take any urgency to refund the holding deposit. Despite us sending emails about the urgency of refunding it quickly so that we could look for other student houses. We understood that everyone had been affected by the pandemic but an email or call would have been useful. However, as students we deserved to know what was going on with our house and the paperwork.

YOU CAN IMAGINE OUR FRUSTRATION. TIED TO A HOLDING DEPOSIT, INCOMPETENT AND RUDE COMMUNICATION FROM TWO CONNELLS OFFICES. AND NO ACCOUNTABILITY FOR THE HASSLE, AND UNNECESSARY STRESS THAT THEY HAVE CAUSED ON US. And now being back home from our university term, having to travel back and forth to bristol to view other houses is not the most ideal when a pandemic still exists and some of our families are prone or how we envisioned our summer break to be.
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Opening Hours
Address

Connells
Unit 4 The Shields Retail Centre Gloucester Road
Bristol
Gloucestershire
BS34 7BR
0117 9314455

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 100% 0% £570 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 0 1 0 1 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR......”

Share on :
Jul 21,2020
Minithumbdown
By: 'christine keay'
Jul 21,2020
1 people found
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!! AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK! Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go ...
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“A major disservice on a beautiful property!...”

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Mar 05,2019
Minithumbdown
By: 'NotHappy'
Mar 05,2019
0 people found
this helpful
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency. The property we let through Connells is in a wonderful location and the ...
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Comment on agent fees
Terrible as their is nothing received in return.
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“What a waste of time! The branch manger (*) valued our ......”

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Jan 26,2017
Minithumbdown
By: 'James Read'
Jan 26,2017
1 people found
this helpful
What a waste of time! The branch manger (*) valued our house and did his sales pitch etc. and then we began negotiating rates. We eventually settled on a rate which was 0.3% lower than their original rate. Another week went by with me considering other agents. ...
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Comment on agent fees
Awful
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“Abysmal customer service. We were unwise enough to also use ......”

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Jan 09,2014
Minithumbdown
By: 'Julie'
Jan 09,2014
4 people found
this helpful
Abysmal customer service. We were unwise enough to also use the solicitor linked to their company. Worst mistake we could of made. Neither the estate agents connells or the solicitors involved bothered returning calls to either ourselves or the person buying the property who is ...
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“Totally unprofessional!! I am an experienced property buyer and this ......”

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Jan 06,2013
Minithumbdown
By: 'martin kent'
Jan 06,2013
9 people found
this helpful
Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the ...
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What agent could do to change your mind?
Got the sale through before Christmas as planned
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Awards won by Connells, Bristol BS34 7BR


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