Daniel was rude and unhelpful. He had a hectoring manner and has poor social skills. he revealed that he was part owner of the property we rented and yet seemed to have poor knowledge of the property. he also withheld a \'token\' amount for professional cleaning of the flat although it was cleaner than when we rented it. the flat had instrinsic problems with leaks, electricity sockets and the worse \'professional\' decorating i have ever seen - all for an immodest rent.
Adam was always polite and helpful and a far easier person to deal with. unfortunately Daniel is the boss.
What agent could do to change your mind?
Politeness and professionalism.