City and Islington, London, EC1V
4.8/5, 899 reviews
97% recommended
94% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction



Property Features

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2022 allAgents Estate & Letting Agents Awards


“I have been very impressed with Sophie Wilkin......”

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Jul 16,2020
Minithumbup
Sophie
By: 'Tim'
Jul 16,2020
0 people found
this helpful
I have been very impressed with Sophie Wilkins.

She was able to contact me concerning an available property in a building I had expressed interest in previously. Her constant availability viA WhatsApp at all points of the day has made this the most seamless home move I’ve ever made. She was courteous and helpful at every stage.

Thank you Sophie
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Opening Hours
Address

Victorstone
213 City Road
London
Greater London
EC1V 1JN
0207 858 1588

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 100% £36,000 £10,000,000
Lettings 95% 91% £270 £4,333
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
152 2 459 21 127 1 99 0 32 6
Areas covered
  • EC1
  • EC2
  • EC3
  • N1
  • N4
  • N5
  • N16
  • SE11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Property Redress Scheme
Latest Properties
Images & Videos

“Iana has been absolutely wonderful. She unde......”

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Apr 29,2022
Minithumbup
Constantino
By: 'Melanie Pusey'
Apr 29,2022
0 people found
this helpful
Iana has been absolutely wonderful. She understands the market, told me what we should expect to obtain rentwise for our property which was incidentally more than we expected. She quickly got it on the market. Quickly found us some great sounding tenants at the suģ...
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“Iana Review...”

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Apr 29,2022
Minithumbup
Iana
By: 'Adam'
Apr 29,2022
0 people found
this helpful
Iana was very professional from the beginning and was able to get me a very competitive rent. Very easy to deal with and responsive!...
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“Can't fault the interaction I've had with Ian......”

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Apr 28,2022
Minithumbup
Iana
By: 'KC'
Apr 28,2022
0 people found
this helpful
Can't fault the interaction I've had with Iana so far! She seems very professional and has a great work ethic!...
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“Victorstone claims to 'never make promises it......”

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Mar 10,2022
Minithumbdown
Sophie
By: 'Bea'
Mar 10,2022
1 people found
this helpful
Victorstone claims to 'never make promises it can't keep', which is astonishing given that all they've done is lie to me. I also find it astonishing and awfully suspicious that Google is hiding the negative review I attempted to publish about them. **** *. is incredibly unprofessional. ...
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“The agent is helpful and communicative. I can......”

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Feb 18,2022
Minithumbup
Arbaz
By: 'Qiyan'
Feb 18,2022
0 people found
this helpful
The agent is helpful and communicative. I can always get instant reply from him. The recommended property is suitable and satisfying for me....
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“I put my full trust in Tahera to find me a pr......”

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Feb 15,2022
Minithumbup
Tahera
By: 'Zayed Mustafa'
Feb 15,2022
0 people found
this helpful
I put my full trust in Tahera to find me a property - she was super helpful throughout the whole process - recommend Tahera and VIctorstone for this superb experience, can't thank them enough!...
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“Tahera exceeds expectations. From the moment ......”

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Feb 15,2022
Minithumbup
Tahera
Constantino
By: 'Mark Jacobs'
Feb 15,2022
0 people found
this helpful
Tahera exceeds expectations. From the moment she picked up the phone, I knew she would take care of my interests. So far I've purchased five London properties from her, and about to purchase a hotel in Europe. Her communication is top notch, she messages me ...
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“Worst agency ever. we are a group of 4 italia......”

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Jan 30,2022
Minithumbdown
By: 'Ginevra'
Jan 30,2022
3 people found
this helpful
Worst agency ever. we are a group of 4 italian girls who had negotiated and then payed the deposit for a house in hampstead area. the landlord kept changing her mind about our contract and trying to request all the benefits she could possibly have, including ...
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“The flat I looked was on onthemarket, Sophie ......”

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Sep 08,2021
Minithumbup
Sophie
By: 'Zekun'
Sep 08,2021
0 people found
this helpful
The flat I looked was on onthemarket, Sophie contact me after I request further information, She provide many help and help me rent the flat successfully and fluently. She's always online and answer all requests and questions on time. Thank her a lot!...
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“Good agent, recommend working with Sophie!...”

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Sep 07,2021
Minithumbup
Sophie
Iana
By: 'Elena'
Sep 07,2021
0 people found
this helpful
Very helpful, always quick to reach via call or message. Sophie helped us get a wonderful apartment in very little time....
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“Pretty good real estate agency, agent himself......”

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Sep 02,2021
Minithumbup
Thomas
By: 'V'
Sep 02,2021
0 people found
this helpful
Pretty good real estate agency, agent himself was very nice. I have moved into my place 2 weeks ago and no issues, the holding deposit for a property I didn't end up getting has been refunded. The agent was responsive and honest. The admin staff in ...
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“highly recommend...”

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Aug 26,2021
Minithumbup
Sophie
By: 'LY'
Aug 26,2021
0 people found
this helpful
A very friendly and enthusiastic agent who is very helpful to tenants. She always looked out for tenants and found me a great place to live....
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“Amazing and beautiful girl, the best estate a......”

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Aug 26,2021
Minithumbup
Sophie
By: 'Juli'
Aug 26,2021
0 people found
this helpful
Amazing and beautiful girl, the best estate agent I've seen before! sweet, helpful and nice! Definitely recommend her to everyone!...
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“Finally completed on the sale of our house. I......”

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Aug 25,2021
Minithumbup
Constantino
By: 'Tony'
Aug 25,2021
0 people found
this helpful
Finally completed on the sale of our house. It was not easy and I really don’t think it would have happened without the perseverance of Constantino. Went the extra mile when things got stuck. Came in on a Sunday to meet the buyer so ...
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“Iana is very hard working consultant and was ......”

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Aug 16,2021
Minithumbup
Iana
Sophie
By: 'Aklama Mansoor'
Aug 16,2021
0 people found
this helpful
Iana is very hard working consultant and was able to find tenant for us in a short space of time. I recommend Iana very highly....
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“I’ve been using this agency for years, and Ia......”

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Jul 19,2021
Minithumbup
Iana
Sophie
By: 'G Nagpal'
Jul 19,2021
0 people found
this helpful
I’ve been using this agency for years, and Iana has been brilliant every time. Great communication in between viewings, on the ball and delivers. 5 star....
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“Iana conducted her job quickly, efficiently a......”

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Jun 30,2021
Minithumbup
Iana
By: 'Nick'
Jun 30,2021
0 people found
this helpful
Iana conducted her job quickly, efficiently and with compasion. Thank you. Very good! I would definately recommend Iana. Thanks once again....
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“Very professional. Exceptional communication ......”

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Jun 30,2021
Minithumbup
Iana
By: 'Anthony'
Jun 30,2021
0 people found
this helpful
Very professional. Exceptional communication and efficiency. Always able to find a new tenant for me within a short period of time. Very helpful even with questions not related to renting out property. Thank you....
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“I spoke with this agent in the morning about ......”

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Jun 29,2021
Minithumbdown
By: 'anjali'
Jun 29,2021
1 people found
this helpful
I spoke with this agent in the morning about my requirements for a rented property and they booked a couple viewings for me. During this first phone call, they asked the question "If you were a landlord would you be okay with leaving your flat ...
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“Don't allow your time to be severely wasted!...”

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Jun 22,2021
Minithumbdown
Zoya
By: 'JOSEPH'
Jun 22,2021
2 people found
this helpful
I booked a viewing which was cancelled 2 minutes before the viewing was meant to go ahead. The agent was then an hour and a half late for the next viewing the following week. When giving an offer the next day (they were so late that ...
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“Quick and great service!...”

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Jun 09,2021
Minithumbup
Iana
By: 'Joe'
Jun 09,2021
0 people found
this helpful
I came to London in the morning with a few flat tours and hoping to hear back by the end of the week, by the time I had seen the first flat I knew I loved the place, I wanted to move quickly to get ...
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“WARNING: no holding deposit back...”

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May 25,2021
Minithumbdown
By: 'Finia Kuhlmann'
May 25,2021
1 people found
this helpful
They then did not return the holding deposit. Unfortunately, they were bad at communicating with the management company of the building and did not complete the requested renovation. The landlord agreed that our holding deposit should be returned, as the company did not uphold their ...
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“They will hound you incessantly before you've......”

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May 18,2021
Minithumbdown
Sophie
By: 'Elle'
May 18,2021
1 people found
this helpful
They will hound you incessantly before you've put an offer in/paid, putting you under so much pressure/making it seem as though there's a countdown because of how often they follow up with you, then the moment they receive the money they'll seemingly drop ...
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“Iana was extremely helpful and kind. She made......”

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May 18,2021
Minithumbup
Iana
By: 'Mariana'
May 18,2021
0 people found
this helpful
Iana was extremely helpful and kind. She made us feel extremely confident and helped with all questions and doubts. She helped us throughout the hunting and signing no process and made sure everything was in place for us....
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“Iana was helpful and quick to reply to all of......”

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May 18,2021
Minithumbup
Iana
By: 'Imogen Peckham'
May 18,2021
0 people found
this helpful
Iana was helpful and quick to reply to all of our concerns. She was clear and made the whole process very easy for us!...
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“This was a difficult sale with many unexpecte......”

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May 12,2021
Minithumbup
By: 'Mark Litherland'
May 12,2021
0 people found
this helpful
This was a difficult sale with many unexpected legal complexities; Martin was brilliant with his comms and his commitment to getting the sale completed. He worked with us every step of the way and helped to push progress through whenever the legal teams got bogged ...
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“Iana helped us find an incredible property an......”

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Apr 30,2021
Minithumbup
Iana
By: 'Milla Bradstock'
Apr 30,2021
0 people found
this helpful
Iana helped us find an incredible property and was so efficient at every stage of the process. She shows a lot of care for her clients and she made the process extremely easy. I would recommend Iana to any friends looking to rent or buy....
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“Sophie was very helpful and managed to find u......”

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Apr 29,2021
Minithumbup
Sophie
By: 'Ben Mariner'
Apr 29,2021
0 people found
this helpful
Sophie was very helpful and managed to find us somewhere in just a few days. Always makes herself available day and night to get things done...
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“Gets the job done...”

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Apr 29,2021
Minithumbup
Sophie
By: 'Pat'
Apr 29,2021
0 people found
this helpful
Sophie was tenacious in getting us the flat we wanted and negotiated with the landlord on our behalf. Very helpful!...
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“Went the extra mile every step of the way. Sh......”

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Apr 28,2021
Minithumbup
Sophie
By: 'Harry'
Apr 28,2021
0 people found
this helpful
Went the extra mile every step of the way. She made sure we got our dream property. Lovely agent, great result....
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Staff picture Sophie
(49)
Staff picture Iana
(47)
Staff picture Constantino
(15)
Staff picture Thomas
(10)
Staff picture Tahera
Staff picture Arbaz
Staff picture Zoya
(12)
Staff picture Aaliya
Staff picture Alessandro
Staff picture Huzaifa
Staff picture Laibah
Staff picture Mohammed
No image available Ella
No image available Elena
Staff picture Zoha
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible to the relevant Branch/Department Manager.
We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

WHAT WILL HAPPEN NEXT?
• We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office branch manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a further review to take place by a senior member of staff. In this instance, please write to Mr Anar Mossobir, Victorstone, 213 City Road, London EC1V 1JN.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact UK Association of Letting Agents (UKALA) on https://www.ukala.org.uk/contact-us/complaints-about-ukala-members/ or The Property Redress Scheme (PRS) on https://www.theprs.co.uk/Complain

Last updated at 9:26 AM 10/05/2022 by allAgents

Awards won by Victorstone, London EC1V 1JN


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Victorstone

Branch - City and Islington, London, EC1V