Raphael Phillips of Houseman Properties is the model to which all agents should aspire: courteous, efficient, always contactable (until 10pm and at weekends!) and always fast to respond to questions and give updates on progress. Paradoxically, because we have never dealt with such a nice person- and someone so professional and \'on the ball\'- we were shocked!! Everything was done so smoothly and efficiently- just the way things should be done- but sadly from experience with OTHER agents (even when buying and selling a property) they rarely achieve the degree of friendliness or professionalism that has been demonstrated by Raphael. The initial \'test\' was in spelling- and pronouncing- my surname correctly: this is the first time an agent has shown such meticulous detail. Secondly, no move to a new property- especially after selling a house combined with a return to London after several years- is ever \'stress free\' but Raphael succeeded in making the whole process of viewing and taking on a new tenancy both uncomplicated and relaxed, so we now can look forward to our future being happy and settled in our new home- especially as we know that Raphael will be on hand to provide information to help us sort out any issues that might arise as we move in! I doubt whether there are many tenants who would even consider inviting their lettings agents to their \'house warming\'- but Raphael Phillips is certainly invited to ours.