Without doubt the worst agent I have ever dealt with. Have been letting property in the area for over 15 years & used this agent as they purported to be very experienced. Their first tenant caused over £15,000 of damage + £6,000 of lost rent. One would imagine that I would have learnt a lesson but no, once the property was repaired I placed it again with this agent to find the second tenant did not pay the rent! Took nearly a year to get him out. During both of these tenancies the agent did very little to assist whilst still taking their extortionate fees every month. If you are a landlord you would do well to avoid this agent.
What agent could do to change your mind?
The only thing this agent could do is to close down their lettings department, the area would be a better place without them.