Very poor service all round. They are more interested in taking money from you than making you a happy tenant. Particularly bad is their understanding of tenancy law, where they will often lay threats or try to tie you into contacts, citing poor understanding or agreements...showing a complete lack of understanding and lack of training.
They will try to sting you for a 6 monthly admin fee, saying that this is part of the contract; which is totally untrue, as you are automatically on a rolling contract.
They will illegally try to sell you insurance with no key fact documentation, no declaration, telling you that it is a stipulation in the contract...which again is totally illegal.
They will automatically sign you up for some sham electric and gas supplier, who charge the earth and then pass them a kick back... search info on thankfully bankrupt \'Sparked\'
On this you should always ask for anything they say in writing, expect to be lied to, expect to be paying out as much money as they can con from you; expect to be left annoyed by the service.
Unfortunately as the banking industry has collapsed, it seems all the worst people have moved into property sales, don\'t believe the adverts, there are better agents out there who aren\'t just interested in money; but good long term business.
Therefore to conclude, look for a different letting agent, they are well known sharks in the industry
What agent could do to change your mind?
Training on honesty and framework of tenancy law.
Take home less profit, stop commission sales, build satisfaction to compete