“Shambles of a business...”
1 Star Review
Jul 08,2020
By:
'SD'
Jul 08,2020
Branch: London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NE8
Branch: London, Prince Frederick House 1st Floor, 35-39 Maddox Street
Sales (Prospective customer)
Postcode: NE8
5
people found
this helpful
Shambles of a business
Recently tried to sell our property through sold.co.uk and it was an absolute nightmare, communication with the company is non-existent despite having the direct number of many members of staff - no use if they don't pick up the phone! Likewise the potential buyer couldn't get through on the phone either to make their bids/arrange a viewing FOR WEEKS! So that meant that many opportunities were potentially missed, meaning neither buyer nor seller can contact the agents to try and get a sale through! I suspect they're a much smaller business than they let on and currently can't cope with their workload - not our problem.
Not once did they apologise for their complete lack of communication, instead they blamed the current pandemic (despite other agents working fine during this time as we've been able to make offers and arrange viewings within days). Not our problem if they're unable to adapt accordingly.
One thing they're very cagey/non-descript on is their fees. They take AS A MINIMUM 5k fees from the sale price and their sales model is to offer properties very low and try and start bidding wars to bring it up. A very risky strategy for the property owner and over double the fees of a traditional agent. They failed to get a sale within the 30 days they stated anyway so weren't exactly a quick option for sale :'). Save your money, get proper customer service, use a traditional agent. All they've done is hold us back a month.
5
people found
this helpful
Was this helpful?
Yes