Mannamead, Plymouth, PL4
4.9/5, 1018 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“Excellent service! Quick, efficient and super......”

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Jul 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Rafał Majewski'
Jul 03,2020
0 people found
this helpful
Excellent service! Quick, efficient and super friendly team to work with! I Will definitely recommend and use them again in the future!
Was this helpful? Yes
By: Fiona Hardie
Jul 03, 2020
Hi Rafal, Thank you for your kind words. We look forward to assisting you on your purchase :)

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Opening Hours
Address

Cross Keys Estates
Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 0 125 4 471 5 287 4 32 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties
Images & Videos

“First time tenant...”

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Jul 29,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Ronan Couling'
Jul 29,2020
0 people found
this helpful
I went to two open houses hosted by Laura, Jo, Lynne and Jasmine and they were great. All helpful on the phone and very friendly in person. Thank you guys!...
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By: Laura Grubb
Jul 29, 2020
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Good After Ronan, thank you for your lovely review! we hope you will be very happy in your new home. regards, the cross keys lettings team ...

“Fantastic service...”

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Jul 27,2020
Minithumbup
Lynn Daw
Jo Rees
By: 'Paul Hazzard'
Jul 27,2020
0 people found
this helpful
Fantastic service given by Lynn Dawe in helping push this purchase over the line. Situation wasn't helped due to Covid19 lockdown and the vendors unresponsive and unhelpful solicitors but Lynn kept badgering them throughout. Also thanks to Jo Rees for all her huff and puff ...
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By: Lynn Daw
Jul 27, 2020
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Thank you Paul for your kind comments it really is appreciated. Also for your patience for what turned out to be a long stressful purchase but we got there in the end :-) Best Wishes Lynn & Jo ...

“Thanks for selling my property I found the ex......”

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Jul 25,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Mr Nigel Stacey'
Jul 25,2020
0 people found
this helpful
Thanks for selling my property I found the experience with Crosskeys very professional and would use them again Fiona was a big help for the final viewing and sale many thanks Nigel Stacey...
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“The staff are amazing here. Friendly, switche......”

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Jul 24,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Katie Greenaway'
Jul 24,2020
0 people found
this helpful
The staff are amazing here. Friendly, switched on and great at their job. Particularly Danielle and Fiona who updated us throughout every step of the way and did their best to make sure our sale went smoothly. I would highly recommend and I will always ...
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“Brilliant organisation, great communication!...”

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Jul 20,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Daniel Wase'
Jul 20,2020
0 people found
this helpful
Laura and Lynne were great in helping me and my partner find a flat. On the day of the viewing Lynne came across very welcoming and professional even during COVID restrictions. She was great to talk to and made us very comfortable to work with. ...
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By: Laura Grubb
Jul 22, 2020
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Thank You for the lovely review Daniel, so glad you were happy with the service we were able to provide! I hope you that you and charlotte will be very happy in your new home. ...

“Jon Curtis and Fiona Hardie have been incredi......”

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Jul 16,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Lesley Burdon'
Jul 16,2020
0 people found
this helpful
Jon Curtis and Fiona Hardie have been incredibly professional and supportive. Due to their professionalism my home sold quickly and smoothly. Their advice And support was amazing. Both were incredibly approachable and friendly and I wouldn’t hesitate to recommend Cross-Keys to friends and family. ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Lesley, thank you so much for your lovely review. Myself and Jon really appreciate this. :) ...

“Organised and helpful!...”

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Jul 16,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Joe Conway'
Jul 16,2020
0 people found
this helpful
Everyone has been extremely helpful and incredibly organised which has really given me sound piece of mind. Staff, especially Lynne, have been friendly, welcoming and knowledgeable. My viewing was great even with COVID restrictions and Lynne has assured me that she will be sourcing a ...
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By: lynne duncan
Jul 16, 2020
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Hi Joe. Thank you so much for the kind words it is really appreciated. I am sure that you will be very happy living there as it in in a lovely part of Plymouth.Kind Regards ...

“Excellent service from a highly reputable bra......”

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Jul 15,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Luke Satchell'
Jul 15,2020
0 people found
this helpful
Excellent service from a highly reputable brand! I have been very pleased and impressed by the quality of the service I received from Fiona and Danielle. My home was sold swiftly and with little hassle. I would highly recommend Crosskeys especially as they offered a 50% ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Luke, I'm so happy we assisted in getting such a quick sale for you. Thank you for the lovely review. We really appreciate this. ...

“Can not recommend cross keys enough! First t......”

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Jul 14,2020
Minithumbdown
Laura Grubb
Jo Rees
By: 'Kerrie birchall'
Jul 14,2020
0 people found
this helpful
Can not recommend cross keys enough! First time going into renting and Laura, jo, jasmine and lynn have been more than helpful!! Keeping me updated on every aspect Of the renting process. Thank you for all your work....
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By: Laura Grubb
Jul 14, 2020
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Thank You for the lovely review Kerrie! We hope that you will be very happy in your new home! From Me and all the lettings team. ...

“Best agent in Plymouth...”

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Jul 14,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Andrew Knights'
Jul 14,2020
0 people found
this helpful
Great estate agents and priced much lower than competitors, would not hesitate to use them again. The marketing of my property was absolutely amazingly done and perfectly presented, this generated a huge amount of interest within the first few days of it going on the ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Andrew, where do we start. Thank you for such kind words in you lovely review. We look forward to making the sale go through as quickly and as smoothly as we can for you. Speak soon :) ...

“Crosskeys Estatw agents...”

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Jul 13,2020
Minithumbup
Danielle Gibbons
Fiona Wetton
By: 'Mr Lee Tippett'
Jul 13,2020
0 people found
this helpful
We just wanted to leave a quick review to say what a great experience we had with Cross Keys estate agents, they managed to move us mid lock down, if it wasn't for these fantastic bunch of people we would not have our beautiful home ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Lee, The team at cross keys really appreciate this lovely review, thank you! All the best. ...

“Excellent customer service. We have been well......”

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Jul 11,2020
Minithumbup
Lynn Daw
Fiona Hardie
By: 'Alexander Legge'
Jul 11,2020
0 people found
this helpful
Excellent customer service. We have been well supported every step on the way even during the COVID-19 pandemic. Lynn and the team have always been swift to answer our queries and have played their part in making buying our first home as seamless as possible. ...
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By: Lynn Daw
Jul 13, 2020
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Thank you Alexander it has been an absolute pleasure progressing your sale. Wishing you and Josie lots of happy memories in your new home, Best Wishes from Lynn & The Team xx ...

“Very impressed with the service from Cross Ke......”

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Jul 11,2020
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Sarah Bedingham'
Jul 11,2020
0 people found
this helpful
Very impressed with the service from Cross Keys , professional and accommodating , helpful , great communication . They have been reassuring throughout my purchase despite the current COVID 19 pandemic ....
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By: Lynn Daw
Jul 13, 2020
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Thank you Sarah. Lovely to see you moved in enjoying your new home after such a long wait. Best wishes from Lynn @ Danielle xx ...

“I became tenant with Cross Keys after being t......”

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Jul 08,2020
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'Samantha Jolly'
Jul 08,2020
0 people found
this helpful
I became tenant with Cross Keys after being transferred from another firm due to a change in Landlord and I was at first apprehensive, but I had no need to be. The team make you feel valued as a tenant which is rare to find ...
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By: lynne duncan
Jul 08, 2020
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Hi Samantha. Thank you so much for a lovely comment it is really appreciated. I try my best to help as much as i can and it lovely to see such kind words. Kind Regards ...

“Fantastic service...”

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Jul 05,2020
Minithumbup
Craig McMillan Duncan
Laura Grubb
By: 'Leah Wood'
Jul 05,2020
0 people found
this helpful
Fantastic service from all of the Mannamead team ! Super impressed with how much effort Craig put in to securing my ideal property for me and then hand delivered me my new keys. Paperwork prepared and sent in no time. Would highly recommend !...
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By: Laura Grubb
Jul 07, 2020
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Hi Leah, Thank you for your kind words! We are wishing you all the best and hope that you will be very happy in your new home. From all of us here in lettings. ...

“What an amazing team got my letting sorted wi......”

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Jul 03,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Paul Adam'
Jul 03,2020
0 people found
this helpful
What an amazing team got my letting sorted with ease and made it very easy to deal with tit all thankyou to Laura Jo jasmine and lynne...
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By: lynne duncan
Jul 06, 2020
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Thank you for the lovely comment. Hope that you will be very happy in your new home. ...

“Excellent service! Quick, efficient and super......”

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Jul 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Rafał Majewski'
Jul 03,2020
0 people found
this helpful
Excellent service! Quick, efficient and super friendly team to work with! I Will definitely recommend and use them again in the future!...
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By: Fiona Hardie
Jul 03, 2020
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Hi Rafal, Thank you for your kind words. We look forward to assisting you on your purchase :) ...

“From the very start of the process we receive......”

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Jul 03,2020
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'Thomas buchanan'
Jul 03,2020
0 people found
this helpful
From the very start of the process we received first class treatment! Professional, honest, fair, and helpful with every question we had. We would really recommend there service if your thinking of selling or buying from them... we felt in good hands from the beginning. ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Thomas, Thanks again for such a lovely review, Myself Rob and team really appreciate this. Speak soon ...

“My experience has been they say what they are......”

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Jul 01,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Kirstie Bass'
Jul 01,2020
0 people found
this helpful
My experience has been they say what they are going to do. Danielle is superb and makes a lot of effort and sense. The whole team are very helpful and friendly....
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By: Fiona Hardie
Jul 03, 2020
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Thank you so much Kirstie, for this lovely review. All the best. ...

“Laura, Jo and Lynne have been fantastic at ge......”

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Jul 01,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Niki Greening'
Jul 01,2020
0 people found
this helpful
Laura, Jo and Lynne have been fantastic at getting us sorted with our new home. Laura got back to me straight away about the property. Lynne made me feel so welcome and didn't rush me during my viewing....
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By: Laura Grubb
Jul 03, 2020
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Thank You for the lovely review Nikki, we hope you will be very happy in your new home ...

“Great experience both as buyers and vendors...”

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Jun 30,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Celia Anderson'
Jun 30,2020
0 people found
this helpful
We bought our property through Cross Keys back in 2013 and we've just completed successfully on the sale of the same property. Both as buyers and vendors, we've found the team to be so helpful and supportive throughout, responding efficiently to enquiries and not getting frustrated ...
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By: Lynn Daw
Jul 01, 2020
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Thank you for the lovely review Celia, I have to say you have been an amazing vendor to deal with responding quickly to any enquiries raised. Thank you so much, Best Wishes Lynn, Rob & Team x ...

“Brilliant service for landlords....”

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Jun 30,2020
Minithumbup
Jo Rees
Craig McMillan Duncan
By: 'Anna Mills'
Jun 30,2020
0 people found
this helpful
Brilliant service for landlords. We had a tenant in within 10 days of passing our flat to Crosskeys to manage. Added bonus of a huge discount for being NHS staff. Cannot recommend highly enough, very friendly and easy to talk to but hugely professional at the ...
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By: Jo
Jun 30, 2020
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Thank you so much for your kind comments, you have a fantastic property and we are looking forward to working with you for years to come. ...

“Great Estate Agents...”

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Jun 29,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Yvonne Simmons'
Jun 29,2020
0 people found
this helpful
Having identified a lovely house we wished to buy, Jack & Fiona showed us around the property. Both put us at ease & were well informed about the property & the surrounding area. Both are friendly & professional and have helped the initial stages of the purchase run smoothly. ...
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By: Fiona Hardie
Jun 30, 2020
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Hi Yvonne , thank you for such lovely words, we look forward to assisting in making the sale go through as smoothly as possible for you. Again, myself & Jack appreciate this review. Speak soon :) ...

“Fantastic Service...”

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Jun 23,2020
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Chris Morley'
Jun 23,2020
0 people found
this helpful
We were really impressed from the service we had from Cross Keys. Straight from our initial enquiry through to the sale itself it was faultless. The whole team (Jon, Fiona, Danielle and Rob) were always friendly and professional and couldn’t do enough to assist ...
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By: Fiona Hardie
Jun 23, 2020
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Afternoon Chris, Thank you for your review, Myself, Jon and the team really appreciate your kind words. We are very happy to be the Agent assisting yourself & Wife through the sale of your property & we look forward to getting it to completion as smoothly as possible for you. :) ...

“Lynne went above and beyond to help us find o......”

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Jun 23,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Kalina Quelch'
Jun 23,2020
0 people found
this helpful
Lynne went above and beyond to help us find our new home. I can’t thank Lynne, Laura and Jo enough. Truly exceptional service with a friendly approach. Moving is stressful enough especially with a baby on the way. I can’t thank Lynne enough ...
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By: lynne duncan
Jun 23, 2020
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Hi Kalina. Thank you so much for the amazing comment. really glad that we were able to help you out, I am sure it will all be worth it. Hope that you will both be really happy in you new home. Best Wishes Lynne, Jo and Laura ...

“Crosskeys were so supportive with what became......”

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Jun 23,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Vicky Day'
Jun 23,2020
0 people found
this helpful
Crosskeys were so supportive with what became a complicated house sale. They were always on the end of the phone and always had our best interests at heart. Anyone we spoke to in the Stoke office knew the situation and were always on hand to ...
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By: Lynn Daw
Jun 24, 2020
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Thank you for the lovely review Vicky. Not an easy sale for you ,very stressful at times complicated further by the lockdown. Thankfully it turned out well in the end, hope you will be very happy in your new home. ...

“This is the 2nd home I've sold with Cross Key......”

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Jun 22,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Christine Attewell'
Jun 22,2020
0 people found
this helpful
This is the 2nd home I've sold with Cross Keys. I can not fault them in anyway and would definitely say you will be very very hard pressed to find a better agent. The staff Fiona Hardy, Fiona Wetton, Danielle, Jon and Rob are professional ...
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By: Fiona Hardie
Jun 23, 2020
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Hi Christine, Thank you so much for you kind words in the review. We look forward to assisting you through the sale, & by making it go as smoothly as possible for you. ...
Staff picture Jack Merriott MNAEA MARLA
(206)
Staff picture Jon Curtis MNAEA
(158)
Staff picture Rob Down MNAEA
(245)
Staff picture Craig McMillan Duncan
(31)
Staff picture Danielle Gibbons
(168)
Staff picture Fiona Hardie
(79)
Staff picture Jo Rees
(64)
Staff picture Lynne Duncan
(57)
Staff picture Katherine Lane
(52)
Staff picture Laura Grubb
(35)
Staff picture Lynn Daw
(14)
Staff picture Fiona Wetton
(9)
Staff picture Yvette Beer
(5)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Mannamead, Plymouth, PL4