Jan 12,2010
By: 'jimbojambo'
Jan 12,2010
0 people found
this helpful
Has everyone who has had difficulty with this company always managed to get their deposit back evenutally? Surely they are registered with the Government Tenancy Deposit Scheme where the deposits are held by an independent party? It is illegal for this company not to use the Tenancy Deposit Scheme.
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By: citiquays
Aug 24, 2010
Yes everyone has always managed to get their deposit back, because as you have suggested every property to which Citi Quays are involved in has a registered deposit either set up bu us or the Landlord. What people forget is that if a landlord is not paying for management service, it does not matter how many phonecalls you make to us, we have no written authority to send a tradesman in and should we do it without the authority we are then not only doing this at possibly our own cost if the Landlord refuses to pay for the work, but break every health & safety rule for all parties concerned and thats without adding trespassing to what can only be described as a long list of legal nightmares.

We know it may look like we dont care, but we really have no control over the matter we can only do the same as what the tenant can do which is phone and leave a message to contact the tenant.
I can assure tenants that on properties we manage or have tradesman rights signed to enter the property, we have a contractor out within 24 hours at worst and this would only exceed this time in exceptional and unrelated circumstance where a utility national company has to attend to asist in any repairs.

Once again going back to the deposits registered, 7 out of 10 times the tenant and the landlord are the listed parties involved and all we are is a middle party with impartial advise trying to assist. Any deductions made from tenants deposits have strict guidelines in how this can be carried out and therefore any disputed amounts get referred to the deposit scheme, where they then take control and collect all the relevant documentation to back up all parties arguments.

As you can see there is no reference to any disputed amount of that the scheme found the tenant to be in the wrong, which is unfair as we were not the holder of the deposit and the tenant has received the monies back from the deposit scheme less any deductions found in the favour of the landlord. No mention of the proceedures that has to be followed and that we are govened to follow.

Very, very unfair on Citi quays.
By: babzob
Feb 10, 2010
We eventually received ours back (the tenant used it as a months rent without our consent) after about 4 months and countless calls and emails to the office. Plus the deposit was never properly registered in the first place as the cheque was never actually sent in to the DPS!

At the end of the day though the responsibility for protecting the deposit still lies with the landlord, not the agent. The agent acts on the landlords behalf, but is not actually directly liable if the deposit is not protected correctly. How rubbish is that??!!!!

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Citi Quays

210a Poplar High Street London
Greater London
E14 0BB

0207 5381988

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