Harrow, HA1
4.9/5, 214 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
97% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“...”

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Jun 22,2020
Minithumbup
By: 'C. A.'
Jun 22,2020
0 people found
this helpful
*There's not one negative review on here, which makes me question if any of them are real, considering my experience with Empire Chase and specifically Naz was beyond disturbing. He was off putting from the second he picked up the phone, I was calling to inquire about a property for rent. Instead I was questioned how I got his number (which is listed on the Empire Chase website). He then told me false information about the property and when I pressed him multiple times he changed his tune quite quickly. I explained what I wanted in the property and he didn't even acknowledge it and started to rush me off the phone. Then he said he'd send me something and never did. So his word means nothing as well. I begrudgingly followed up when I didn't receive the information after a few hours and he picked up and hung up the call immediately which says it all. The whole experience was shocking frankly and I can't imagine what clients have to deal with considering I wasn't even one yet and this is how I was treated. AVOID AT ALL COSTS!!!! YOU'VE BEEN WARNED!!!
Was this helpful? Yes
By: Naz Nizar
Jun 23, 2020
Dear C.A.

I am sorry to hear how you feel.

The reason there aren't any bad reviews is because we ensure every client of ours are satisfied.

All of our reviews are 100% genuine and written by our clients. These can be verified by any authority.

You called my mobile instead of the office number looking for property to rent. Hence i asked you where did you get my number from. Our office number 0208 4227722 is clearly stated on our website. My mobile number, office number and email are also stated in our website in the Build to Rent section for anyone who wants to discuss anything about Build to rent. Nevertheless, I will be delighted to discuss any property related matter with anyone as i always discuss with all my clients who contacts me even on weekends and late evenings.

I was in a meeting when you called my mobile, hence I was not able to talk much about the property you enquired. You called me at 10:10 am on my mobile and I said I will call you back and send you the video of the property then I missed a call from you on my mobile at 11:32 am. I did not cut off the line while speaking to you at all. I have proof in my call records list.

We have an office line 0208 4227722 for property enquiries.

Please note it is not always possible for someone to speak to a client right away. We aim to get back to every client as soon as possible.

However, I have tried to call you 3 times on the same evening and sent you a video of the property you enquired on to your phone. We even tried to call you 4 times this morning from the office phone.

It is very unfair for you to judge someone in this manner.

We would be delighted to assist you and please get in touch with me or us we will ensure you do not feel the same.

Apologies if there had been any miscommunications and hope you can understand the situation better now.

Please get in touch with us.

Best wishes.

Naz

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Opening Hours
Address

Empire Chase Limited
14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £490,000
Lettings 96% 97% £850 £2,270
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
48 0 145 2 2 0 1 0 16 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“My search for a place started online when I w......”

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Jun 28,2020
Minithumbup
Naz
By: 'Nazanin Motahari'
Jun 28,2020
0 people found
this helpful
My search for a place started online when I was abroad. When empire chase got in touch with me everything easier. They were quick to reply to my messages and giving me all the information I needed. It just made the whole process much easier. ...
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“I m renting flat through Empire Chase Ltd for......”

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Jun 26,2020
Minithumbup
Naz
By: 'Rozina Rehman'
Jun 26,2020
0 people found
this helpful
I m renting flat through Empire Chase Ltd for over 2 years Now and I`m happy so far With their service. They are professional company. Staff is very friendly and helpful specially Naz who always response quickly to any queries n deal with the issues ...
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“...”

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Jun 22,2020
Minithumbup
By: 'C. A.'
Jun 22,2020
0 people found
this helpful
*There's not one negative review on here, which makes me question if any of them are real, considering my experience with Empire Chase and specifically Naz was beyond disturbing. He was off putting from the second he picked up the phone, I was calling to ...
read full review
Was this helpful? Yes
By: Naz Nizar
Jun 23, 2020
View all comments (1)
Dear C.A. I am sorry to hear how you feel. The reason there aren't any bad reviews is because we ensure every client of ours are satisfied. All of our reviews are 100% genuine and written by our clients. These can be verified by any authority. You called my mobile instead of the office number looking for property to rent. Hence i asked you where did you get my number from. Our office number 0208 4227722 is clearly stated on our website. My mobile number, office number and emai ...

“NAZThe management agency are amazing working......”

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Jun 10,2020
Minithumbdown
Naz
By: 'Catherine G'
Jun 10,2020
0 people found
this helpful
NAZ The management agency are amazing working together with the residents. I have always highlighted any issues and Naz always assist with a a resolution. The communal area is cleaned on a weekly basis along with the external area. Also through out this current climate ...
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“Smoothest and Easiest Rental Process...”

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Jun 02,2020
Minithumbup
Naz
By: 'Olivia Morris'
Jun 02,2020
0 people found
this helpful
Moving house as an NHS worker during COVID was stressful but the staff at Empire Chase went so over and above to help me with literally everything I needed. I am so grateful for their super fast replies and professionalism - especially their flexibility. I ...
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“Empire chase is one of the best company I hav......”

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May 16,2020
Minithumbup
Naz
By: 'Chirag Malli'
May 16,2020
0 people found
this helpful
Empire chase is one of the best company I have ever seen . We were so worried for finding flat in wembley area, Mr Naz has sorted all things for us , within 3 working day’s all our paper work and all requirement . One of best service ...
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“This is our third letting with Empire Chase a......”

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May 14,2020
Minithumbup
Naz
By: 'Sherly Mathew'
May 14,2020
0 people found
this helpful
This is our third letting with Empire Chase and they just seem to be getting better everytime.. Special mention about Naz for his professional as well as friendly disposition towards our need for a home..He just made us feel like family while helping us ...
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“My experience as a tenant with Empire Chase h......”

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Apr 25,2020
Minithumbup
Naz
By: 'Faduma'
Apr 25,2020
0 people found
this helpful
My experience as a tenant with Empire Chase has been very pleasant. The team is very professional, easy to contact and quick to respond. I contacted Empire Chase - I didn’t wait for my call to be answered too long at all considering the ...
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“Very professional, and easy to contact at any......”

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Apr 05,2020
Minithumbup
Naz
By: 'Suvendu'
Apr 05,2020
0 people found
this helpful
Very professional, and easy to contact at any point in the day. Very quick at responding and a good mediator. Amazing service provided throughout the tenure. I would highly recommend Naz and his firm Empire Chase....
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“Naz has been very helpful throughout my one y......”

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Mar 13,2020
Minithumbup
Naz
By: 'Goher'
Mar 13,2020
0 people found
this helpful
Naz has been very helpful throughout my one year tenancy. I had both a smooth move in and easy moving out arrangements. In relation to very minor issues which I needed help with, Naz and his team were very prompt and had the issue resolved ...
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“Friendly, efficient service....”

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Oct 21,2019
Minithumbup
Naz
By: 'Sairose Pabani'
Oct 21,2019
0 people found
this helpful
Team always provide a friendly, efficient service and keep us informed as required. Always helpful and manage concerns quickly and professionally....
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“Excellent Professionals to deal with... Awesome...”

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Oct 18,2019
Minithumbup
Naz
By: 'Ravi Trivedi'
Oct 18,2019
0 people found
this helpful
Excellent Professionals to deal with, and Genuinely professional. I know loads of other agents and dealt with them during these many years but don't have words to describe the attitude of Empire Chase. In addition to competitive rates that too almost free of charges, the ...
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“From the begining Naz was very friendly, appr......”

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Oct 17,2019
Minithumbup
Naz
By: 'Anitha Devanarayanan'
Oct 17,2019
0 people found
this helpful
From the begining Naz was very friendly, approachable and professional in his approach. He was always very well mannered and answered queries promply. I have been dealing with him for the past 5 years. My property was never empty for more than a week. He always ...
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“The service I received from Naz was excellent......”

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Oct 04,2019
Minithumbup
Naz
By: 'Bansri'
Oct 04,2019
0 people found
this helpful
The service I received from Naz was excellent from beginning to end! He was flexible with timings and extremely helpful with any questions and queries I had! He made the whole process as simple and easy as possible and went out of his was to ...
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“The service we had was excellent as we were f......”

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Oct 01,2019
Minithumbup
Naz
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Natasha
By: 'Priya Ganatra'
Oct 01,2019
0 people found
this helpful
The service we had was excellent as we were first time renters. From start to end. The team were flexible with our work hours and post move we had a couple issues. Naz sorted out all the problems within hours.he arranged a cleaners, furniture ...
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“Really pleasant experience...”

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Sep 23,2019
Minithumbup
Naz
By: 'Flavio'
Sep 23,2019
0 people found
this helpful
The agency delivered on everything that was promised. They are easy to contact, and focus on your experience. Easily one of my best experiences renting a flat in London....
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“Their service is reliable and very helpful. G......”

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Sep 22,2019
Minithumbup
Naz
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Natasha
By: 'Minh Anh Nguyen Ngoc'
Sep 22,2019
0 people found
this helpful
Their service is reliable and very helpful. Great experience with this agency. They have managed everything and there is nothing much i must do in order to rent the property....
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“Great experience with Empire Chase. Their ser......”

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Sep 17,2019
Minithumbup
By: 'Ashley Pereira Monteiro'
Sep 17,2019
0 people found
this helpful
Great experience with Empire Chase. Their service is super reliable, and all their staff is really professional. They have managed the property we have rented and we can safely say they've made our experience much easier. They're also very easy to reach out and we ...
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“Thanks for sorting out the Mattress issue by ......”

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Sep 17,2019
Minithumbup
Naz
By: 'Ayan Dutta'
Sep 17,2019
0 people found
this helpful
Thanks for sorting out the Mattress issue by ordering a new based on my preference quickly. I must mention The old Mattress was also good but was too soft as a reason I was having back pains. Thanks you understood the pain and turned around ...
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“Thank you Empire Chase...”

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Sep 11,2019
Minithumbup
Justyna
Naz
By: 'Evans &Sylvia'
Sep 11,2019
0 people found
this helpful
We were looking for a place. We searched online and were shown around a few flats but the professional attitude and the care nature of the staff of Empire Chase made our search easier and hustle free. We have now moved in and our daughter ...
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“Alina Nasser...”

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Sep 05,2019
Minithumbup
Naz
By: 'Alina Nasser'
Sep 05,2019
0 people found
this helpful
I've been renting with Empire Chase for the last two years and have always received great customer service- Naz is always responsive and helpful and will do whatever he can to resolve issues....
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“We know this company since 5 years . They are......”

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Aug 22,2019
Minithumbup
By: 'Arti'
Aug 22,2019
0 people found
this helpful
We know this company since 5 years . They are good and provide best possible service in leasing & property management. Can highly recommend them .Naz has been Always helpful and supportive . Thank you so much...
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“Natasha was very attentive to my needs as a c......”

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Aug 21,2019
Minithumbup
By: 'Sara Fadul'
Aug 21,2019
0 people found
this helpful
Natasha was very attentive to my needs as a customer, she have an excellent attitude. She responds almost immediately to emails, texts etc. Such a pleasant character, I wanted to meet her in person so I can express how grateful I am, for her outstanding ...
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“Extremely helpful and efficient service provi......”

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Aug 16,2019
Minithumbup
Naz
By: 'Jaymini Patdiwala'
Aug 16,2019
0 people found
this helpful
Extremely helpful and efficient service provided by Naz and staff. Ensured that the best price was achieved for the sale of property and also seeking rental property in required location. All done smoothly and professionally....
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“Best Property Agents!...”

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Aug 14,2019
Minithumbup
By: 'Jane Kalman'
Aug 14,2019
0 people found
this helpful
Naz and the rest of the team at Empire Chase were absolutely amazing to work with. We really couldn't have asked for better agents - from their level of service, communication and friendliness to their swiftness in dealing with any queries. Naz specifically was great ...
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Staff picture Justyna
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Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 11:12 AM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 11:58 AM 01/10/2018 by Naz Nizar

Awards won by Empire Chase Limited, Harrow HA1 2BQ


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Empire Chase Limited

Branch - Harrow, HA1