Harrow, HA1
4.9/5, 334 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

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Jun 22,2020
Minithumbup
By: 'C.'
Jun 22,2020
0 people found
this helpful
*There's not one negative review on here, which makes me question if any of them are real, considering my experience with Empire Chase and specifically Naz was beyond disturbing. He was off putting from the second he picked up the phone, I was calling to inquire about a property for rent. Instead I was questioned how I got his number (which is listed on the Empire Chase website). He then told me false information about the property and when I pressed him multiple times he changed his tune quite quickly. I explained what I wanted in the property and he didn't even acknowledge it and started to rush me off the phone. Then he said he'd send me something and never did. So his word means nothing as well. I begrudgingly followed up when I didn't receive the information after a few hours and he picked up and hung up the call immediately which says it all. The whole experience was shocking frankly and I can't imagine what clients have to deal with considering I wasn't even one yet and this is how I was treated. AVOID AT ALL COSTS!!!! YOU'VE BEEN WARNED!!!
Was this helpful? Yes
By: Naz Nizar
Jun 23, 2020
Dear C.A.

I am sorry to hear how you feel.

The reason there aren't any bad reviews is because we ensure every client of ours are satisfied.

All of our reviews are 100% genuine and written by our clients. These can be verified by any authority.

You called my mobile instead of the office number looking for property to rent. Hence i asked you where did you get my number from. Our office number 0208 4227722 is clearly stated on our website. My mobile number, office number and email are also stated in our website in the Build to Rent section for anyone who wants to discuss anything about Build to rent. Nevertheless, I will be delighted to discuss any property related matter with anyone as i always discuss with all my clients who contacts me even on weekends and late evenings.

I was in a meeting when you called my mobile, hence I was not able to talk much about the property you enquired. You called me at 10:10 am on my mobile and I said I will call you back and send you the video of the property then I missed a call from you on my mobile at 11:32 am. I did not cut off the line while speaking to you at all. I have proof in my call records list.

We have an office line 0208 4227722 for property enquiries.

Please note it is not always possible for someone to speak to a client right away. We aim to get back to every client as soon as possible.

However, I have tried to call you 3 times on the same evening and sent you a video of the property you enquired on to your phone. We even tried to call you 4 times this morning from the office phone.

It is very unfair for you to judge someone in this manner.

We would be delighted to assist you and please get in touch with me or us we will ensure you do not feel the same.

Apologies if there had been any miscommunications and hope you can understand the situation better now.

Please get in touch with us.

Best wishes.

Naz

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Opening Hours
Address

Empire Chase Limited
14 Peterborough Road
Harrow
Greater London
HA1 2BQ
0208 4227722

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £25,000 £1,300,000
Lettings 96% 98% £850 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 0 249 2 7 0 5 0 19 0
Areas covered
  • HA1
  • HA4
  • HA2
  • HA3
  • HA5
  • HA7
  • HA8
  • HA9
  • HA0
  • NW9
  • NW10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

Images & Videos

“We have had a wonderful experience with Empir......”

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Mar 28,2024
Minithumbup
Zee Cheema
By: 'Neema'
Mar 28,2024
0 people found
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We have had a wonderful experience with Empire Chase. Zohaib has been extremely patient right from the beginning and carefully cleared all our queries and concerns. We felt extremely comfortable and confident because of that. Thank you so much :)...
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“Zee was very helpful and was very open to my ......”

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Mar 27,2024
Minithumbup
Zee Cheema
By: 'Jeth Roi Supnet'
Mar 27,2024
0 people found
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Zee was very helpful and was very open to my requests....
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“Great experience find new home!...”

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Feb 27,2024
Minithumbup
Zee Cheema
Anojan
By: 'Amilia'
Feb 27,2024
0 people found
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Big shout out to Zee and his team for helping us find new home in UK. Zee was attentive to our needs and preferences. His knowledge of the local market was evident, and we felt confident in their recommendations. Throughout the entire process, the team ...
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“Great Service...”

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Feb 21,2024
Minithumbup
Zee Cheema
Anojan
By: 'Sagar'
Feb 21,2024
0 people found
this helpful
Great service by Empire chase and big shout out to Zee for his service. Renting was made so easy for us by them and smooth service all our questions were answered and also after 6 months still if we have any concern we are heard and ...
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“Very helpful and addresses questions or conce......”

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Feb 19,2024
Minithumbup
Zee Cheema
By: 'Arunima'
Feb 19,2024
0 people found
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Very helpful and addresses questions or concerns on a timely manner....
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“Zee Cheema...”

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Feb 06,2024
Minithumbup
Zee Cheema
By: 'Nga'
Feb 06,2024
0 people found
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Zee was really helpful and friendly during our meeting and communication afterward...
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“Very helpful and catered to our needs. Profe......”

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Jan 08,2024
Minithumbup
Zee Cheema
Naz
By: 'Sonal Karia'
Jan 08,2024
0 people found
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Very helpful and catered to our needs. Professional & efficient...
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“My entire moving in procedure went through ve......”

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Nov 30,2023
Minithumbup
Zee Cheema
By: 'Nandini'
Nov 30,2023
0 people found
this helpful
My entire moving in procedure went through very smoothly, thanks to the entire team. My letting agent @zohaib Sheema handled all the problems for me and helped me smoothly transition into my first apartment....
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“Really nice team work by Empire Chase Specia......”

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Nov 17,2023
Minithumbup
Zee Cheema
Naz
By: 'Harshil'
Nov 17,2023
0 people found
this helpful
Really nice team work by Empire Chase Specially many thanks to Mr Zee Cheema and Naz for helping me to find my home...
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“Amazing collaboration...”

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Nov 11,2023
Minithumbup
By: 'Nina B'
Nov 11,2023
0 people found
this helpful
We have been renting through Empire Chase for 4 years now and we can wholeheartedly recommend collaborating with them. They always went above and beyond to help us with any queries and make sure our tenancy agreement has the best terms. Naz has always been an ...
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“Very professional, friendly, helpful and supp......”

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Nov 10,2023
Minithumbup
By: 'K.Peri'
Nov 10,2023
0 people found
this helpful
Very professional, friendly, helpful and supportive team Very prompt in providing service....
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“I really appreciated to Mr Zohaib Cheema who ......”

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Nov 09,2023
Minithumbup
Zee Cheema
By: 'Harshil Patel'
Nov 09,2023
0 people found
this helpful
I really appreciated to Mr Zohaib Cheema who is very helpful and nice person which i have meet....
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“Great Agency...”

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Nov 09,2023
Minithumbup
Naz
By: 'Alona'
Nov 09,2023
0 people found
this helpful
Great agency! Quick responces and address all issues swiftly. Super friendly Will definitely recommend!...
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“I am happy with the services provided . As al......”

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Nov 06,2023
Minithumbup
By: 'Tenant at Carnegie house'
Nov 06,2023
0 people found
this helpful
I am happy with the services provided . As all the agents respond to the queries promptly. And are approachable in regards to issues related to property , providing quick fix ....
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“Naz Nizar was very proficient, honest,helpful......”

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Nov 02,2023
Minithumbup
Naz
Naz
By: 'No'
Nov 02,2023
0 people found
this helpful
Naz Nizar was very proficient, honest,helpful and reliable staff,who helped me a lot throughout our deal He is a real asset to the empire chase team!!...
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“Great company, Naz worked closely with both s......”

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Nov 01,2023
Minithumbup
Naz
By: 'Mr Nwandei'
Nov 01,2023
0 people found
this helpful
Great company, Naz worked closely with both sides to ensure completion and navigate all obstacles to ensure both sides where satisfied. He did what other agents could not during a difficult economic climate. I would highly recommend and would use again the need arise l....
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“Renting an apartment from abroad...”

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Oct 15,2023
Minithumbup
Zee Cheema
Naz
By: 'SP'
Oct 15,2023
0 people found
this helpful
Renting an apartment from abroad could have been a daunting task, but thanks to Zee and his team it was a breeze. From the moment I reached out to them, their team was not only helpful but also incredibly responsive. They demonstrated a level of ...
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“Excellent Rental Agent & Agency!...”

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Sep 14,2023
Minithumbup
Zee Cheema
By: 'Eswar Varma Kollu'
Sep 14,2023
0 people found
this helpful
I recently had the pleasure of working with Zohaib Cheema from Empire Chase to find my rental property, and I cannot express how satisfied I am with the experience. From start to finish, Zee Cheema went above and beyond to ensure I found the perfect ...
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“Fantastic support from Empire Chase...”

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Sep 05,2023
Minithumbup
Zee Cheema
Naz
By: 'Mantosh Kumar Diwakar'
Sep 05,2023
0 people found
this helpful
Once again we were struggling to find the apartment for our requirements in the crazy market of London. But again zee came to the rescue. We got one of the best deals in wembley. We are so much grateful to the whole Empire chase team ...
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“Was great help from first viewing the flat to......”

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Aug 31,2023
Minithumbup
Zee Cheema
By: 'Mark'
Aug 31,2023
0 people found
this helpful
Was great help from first viewing the flat to the day of moving in and was all very professionally managed....
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“New home purchased through Empire Chase...”

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Aug 30,2023
Minithumbup
Naz
Zee Cheema
By: 'Priyan'
Aug 30,2023
0 people found
this helpful
We purchased our new home from Naz and his team at Empire Chase. They really made the process so easy and stress free. I can not recommend them enough. We received frequent updates and a high level of communication. Questions we had regarding the property ...
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“I've just completed the sale of my home of 30......”

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Aug 30,2023
Minithumbup
Naz
By: 'H'
Aug 30,2023
0 people found
this helpful
I've just completed the sale of my home of 30 years for >£1m with Empire Chase. Naz and team were brilliant from start to finish and I would recommend them to anyone unreservedly 1. Professional, responsive and friendly throughout, with me, my family and prospective buyers 2. Innovative ...
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“Throughout the entire rental process and tena......”

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Aug 29,2023
Minithumbup
Zee Cheema
Naz
By: 'Hannah Dennis'
Aug 29,2023
0 people found
this helpful
Throughout the entire rental process and tenancy, Empire Chase were very professional. Very attentive to any issues and communicated efficiently with me throughout. Made the move-in and move-out process extremely easy and were always willing to help out with any questions or issues I had. ...
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“Tenancy...”

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Jul 28,2023
Minithumbup
Zee Cheema
By: 'Chiranjit'
Jul 28,2023
0 people found
this helpful
Very helpful and caring. Zee and other team members made the whole process easy...
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“Right from the start of closing our offer to ......”

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Jul 25,2023
Minithumbup
Naz
By: 'Shravan'
Jul 25,2023
0 people found
this helpful
Right from the start of closing our offer to property management and helping have a seamless moving out, the folks at Empire Chase were commendable and helpful throughout! Will definitely recommend....
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“Great...”

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Jul 25,2023
Minithumbup
Naz
Zee Cheema
By: 'Kiran'
Jul 25,2023
0 people found
this helpful
I recently deal with my rental needs, and I must say it was an excellent experience from start to finish. Their professionalism, attention to detail, and dedication to customer satisfaction truly set them apart. Their friendly and approachable demeanor made me feel valued and supported ...
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“Best experience in London. Fast service as ex......”

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Jul 07,2023
Minithumbup
Zee Cheema
By: 'Krishna'
Jul 07,2023
0 people found
this helpful
Best experience in London. Fast service as expected no hassles...
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“Zee has been very helpful and instrumental in......”

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Jun 09,2023
Minithumbup
Zee Cheema
By: 'Saptak'
Jun 09,2023
0 people found
this helpful
Zee has been very helpful and instrumental in making sure my move to the new property was seamless and comfortable. He has always been there to answer any questions. Thanks to Zee and Empire Chase!...
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“Very smooth and swift documentation and am re......”

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May 30,2023
Minithumbup
Zee Cheema
Naz
By: 'AK'
May 30,2023
0 people found
this helpful
Very smooth and swift documentation and am really impressed by the overall help and support Zee provided. Thanks to Naz for helping me with the key collection and all my other requests....
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“Zee's help during my flat hunt...”

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May 26,2023
Minithumbup
Zee Cheema
By: 'Sridevi Ramya'
May 26,2023
0 people found
this helpful
Zee helped me to find the property. He was helpful throughout the search till I finalise the property. He was able to clear all my queries and shown genuine interest in finding the flat of my interest. I wish zee all the best, and continue ...
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Staff picture Naz
(242)
Staff picture Zee Cheema
(65)
Staff picture Justyna
(17)
picture is hidden Natasha
No image available Rasheda
(9)
No image available Anojan
No image available Daniel
(0)
No image available Jasmine

Tenant Fees

NO ADMIN FEE

Tenancy Information

Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Empire Chase Estate Agent 'The Agent')
Holding Deposit:1 week's rent
Deposit:5 weeks' rent

During the tenancy (payable to the Agent)

For English properties:

Changes to the tenancy agreement: None
Payment of interest for the late payment of rent at a rate of 3%
Charge for the reasonably incurred costs for the loss of keys/security devices: £70 labour plus the key cost and any cost related to a fob
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection

Empire Chase Estate Agentis a member of Safe Agents Client Money Protection (Previously know as NALS) which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme.
Last updated at 19/07/2019, 12:12 PM by The management
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you feel that we haven't put things right after your initial contact, you can make a formal complaint via post or telephone on the below contact details.

The Manager,
Empire Chase,
14 Peterborough Road,
Harrow,
HA1 2BQ
Tel 0208 4227722

We will then send you an acknowledgement within 5 working days to confirm we have received your complaint and one of our senior managers will investigate your complaint and respond to you within 14 working days.

If you remain dissatisfied, you can refer the complaint to the Property Ombudsman whose details can be found at www.tpos.co.uk
Last updated at 4:25 PM 05/03/2024 by allAgents

Awards won by Empire Chase Limited, Harrow HA1 2BQ



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Empire Chase Limited

Branch - Harrow, HA1