Manchester City Centre, Manchester, M3
4.7/5, 1375 reviews
94% recommended
90% sales valuation accuracy
93% sales fee satisfaction
87% lettings valuation accuracy
88% lettings fee satisfaction



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“Negative...”

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Jun 22,2020
Minithumbdown
Tom Billington
Robyn Young
By: 'Jean-Pierre'
Jun 22,2020
24 people found
this helpful
I had a very negative experience with this agency all around on several aspects during my short 1 year tennancy.
The one that stands out the most is that I was bullied into "confirming" I would end my one year contract because I was applying to rent an apartment with a different Agency and Ascend refused to write a letter of recommendation as requested by my new agency during the application process.
Once I had done that I have honestly and literally received 5 seperate e-mails and texts on the next day from Ascend to request viewings to take place at my flat and everyday I had received 2 - 3 more.
I tried to explain to Ascend that the sheer amount of viewings is absolutely unacceptable, me and my wife were absolutely not happy to allow 2 - 3 viewings every day for 2 months. When I tried to discuss via e-mail, Ascend were very rude and told me to be "more flexible" and could not fathom why I did not want viewings to commence without my presence.
When a viewing did take place the agent decided to just let himself into my flat without waiting for me to answer the door after he knocked, despite being fully aware that I was at home.
When we reported mice in the flat it took Ascend a whole week to reply only to tell us we'd have to get the council involved and it wasn't their problem.
When our fire alarm ran out of battery and beeped incredibly loud it took 2 weeks for them to bring someone out to fix the fire alarm.
When I moved out the cleaning was done shortly after, I'm aware of this because I have moved out to a building complex next door and have actually talked to the new tenant, it took one entire month for Ascend to tell me how much they would charge me for the cleaning that was done after I moved out, it was 120 pounds, the new tenant advised me that the flat looked like no cleaning had been done whatsoever and she had to clean it herself, they sent her pictures which were very old, she sent had sent them her own inventory pictures because the flat was incredibly dirty, despite myself being charged 120 pounds for cleaning. I highly doubt the cleaning had been done during the COVID19 lockdown.

I will never look to rent or buy with this agency. Awful customer service, no care for tenants, rude and bullyish.
Was this helpful? Yes
By: Jean-Pierre Kohler
Jun 24, 2020
The maintenance issues were reported long before the COVID19 lockdown so to use the current situation we find ourselves in, in order to facilitiate your response is disgraceful. Please see picture attached of when the smoke alarm problem was raised (10th March) and when the UK lockdown started (23rd March). For 23 days I would hear a very loud beep every few minutes causing me stress and sleepless nights as well as not being fire safe.

Regarding the rodents: Yes I did in fact report this problem on your portal and I have attached a screenshot of it. So I'm not sure what it is exactly that you "are seeing".


Regarding the ridicolous amount of viewings that you had requested from I have attached 2 images of e-mails to show the sheer volume that I had to deal with, I have received EIGHT e-mails in a single day! what you called a "little overzealous" is absolutely schocking. It hasn't took me until this review to raise these concerns, perhaps ask your agents to forward you the e-mails I had sent to them to explain my situation and how I was ignored me and called by one of your team leaders to explain to me that he feels I should be more "flexible" as opposed to blaming me for your lack of quality customer service.

DO NOT deal with this company. They are NOT tenant friendly in any way shape or form.
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By: Ascend Properties
Jun 24, 2020
Thank you for your review. I am sorry you feel your experience through Ascend has been a negative one, we put tenants at the forefront of all our decisions, so this isn’t the feedback we would hope to receive. We would accept that during your tenancy there have been some delays linked to maintenance, these were unavoidable, but we do apologise due to this being further amplified by the Covid-19 outbreak. I can see there wasn’t a job raised for any rodent issue on our maintenance portal during your tenancy so the advice you were given was likely to reflect that this was indeed a Council issue, due to where the rodents were located.

It’s Ascend’s policy to request that you provide notice on your current tenancy before a reference for a new landlord can be completed. We are sorry this wasn’t appropriate for your situation, this is just standard protocol, however we are of course happy to discuss an individual’s circumstances and it’s just unfortunate it has taken this review for you to raise such concerns. In relation to giving notice on your tenancy, once we receive this, it is standard to look to secure a new tenant as quickly as possible meaning viewings commence immediately. We are sorry that in your personal situation this had come across as a little overzealous, but we rarely book more than one viewing in on any given day, and this system is in place to cause the lease disruption to you in the long run. We are not inflexible on viewing appointments when they are not convenient, we always strive to work with a tenant by discussing alternative days and times, something which you have exercised already which is evidenced by just a single viewing taking place, the rest were cancelled. I can assure you that once a new tenant is found, viewings cease immediately, leaving you to enjoy the rest of your tenancy in peace.

Regarding the delay in returning your deposit, unfortunately where there are deductions to be made due to dilapidations, we are reliant on external contractors to invoice for the work. I apologise that this took longer than we would have liked, there are a reduced number of contractors still working during the outbreak and a by-product of this is that works are taking longer than normal. I can confirm the property has been fully cleaned and that the invoice is for the works undertaken at the property. I understand that once you received the costs you accepted the dilapidations and the refund of the deposit was processed without further delay.

We would certainly not want to be tarnished with being rude or bullish in our interactions with tenants, so if you have any evidence of this please raise through our complaints process and we will investigate this matter further.

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Opening Hours
Address

Ascend Properties
241 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 637 8336

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 93% £30,000 £245,500
Lettings 87% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 3 1192 71 19 0 23 0 33 6
Areas covered
  • M3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Feb 26,2024
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“Adam was amazing from the get go. Amicable an......”

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Jan 19,2024
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Jan 19,2024
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“Adam was brilliant a great service and hurrie......”

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Dec 18,2023
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Adam was brilliant a great service and hurried through everything to get us in the house....
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“After searching for weeks, Adam was amazing a......”

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Sep 19,2023
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After searching for weeks, Adam was amazing and found us an awesome flat. He was very professional and helpful throughout. I wouldn’t hesitate to recommend Ascend to anyone....
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“Great service, professional- very well inform......”

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Aug 10,2023
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Great service, professional- very well informed with the relevant information....
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“I really want to praise Emma and William ,the......”

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Aug 09,2023
Minithumbup
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By: 'Xinyu'
Aug 09,2023
0 people found
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I really want to praise Emma and William ,they help me rent this property so smoothly, and gave us a hand when we need,they are very professional!Highly recommended this property agent!☺️5 stars!...
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“Amazing Support from Will...”

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Jul 18,2023
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Jul 18,2023
0 people found
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Will was super helpful with securing the apartment, explained everything I needed to know and kept me informed throughout the process....
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“Thank you so much Will!!...”

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Jul 10,2023
Minithumbup
Will
By: 'Amber'
Jul 10,2023
0 people found
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I can't say thank you enough to Will! After we have had such a bad experience with a letting agency he quickly sorted us out a beautiful flat within our budget. His communication was incredible and I never felt left in the dark. I can't ...
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“Super quick to respond and very helpful!...”

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Jul 07,2023
Minithumbup
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By: 'debbie'
Jul 07,2023
0 people found
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Super quick to respond and very helpful! Will has been a star getting the flat sorted for us....
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“I had a great experience with this agency and......”

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Jul 07,2023
Minithumbup
Will
By: 'Ellie Brennan'
Jul 07,2023
0 people found
this helpful
I had a great experience with this agency and specifically Will Cartlidge! My friend and I were left in an anxiety inducing situation caused directly by the agency X1 lettings, leaving us just weeks from having no where to live. I reached out to a ...
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“Flat hunting...”

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Jul 06,2023
Minithumbup
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By: 'Zac'
Jul 06,2023
0 people found
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Organising the viewing, attending the viewing and the following correspondence all went great...
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“Good Experience...”

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Jul 05,2023
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Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and patience....
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“10/10 Customer service from Will! I had previ......”

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Jul 03,2023
Minithumbup
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By: 'Victoria'
Jul 03,2023
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10/10 Customer service from Will! I had previously enquired about another property which unfortunately had been let by the time I could view it. A second property that ticked all of my boxes became available, as soon as I enquired about the property Will worked extremely ...
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“The team is great, they care and have time to......”

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Jun 22,2023
Minithumbup
By: 'T'
Jun 22,2023
0 people found
this helpful
The team is great, they care and have time to answer any questions that i had before applying for the property...
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“I want to express my sincere gratitude to my ......”

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May 29,2023
Minithumbup
Rebecca
By: 'King Yan Ho'
May 29,2023
0 people found
this helpful
I want to express my sincere gratitude to my housing agent Rebecca Evans for her exceptional assistance in finding a suitable rental property. Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free. Thank you for going above and beyond ...
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“Letting property with ascend...”

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May 27,2023
Minithumbup
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By: 'Kin'
May 27,2023
0 people found
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Ascend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set them apart....
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“Avoid this agent!...”

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Feb 27,2023
Minithumbdown
By: 'Ashok'
Feb 27,2023
128 people found
this helpful
Have used Ascend for 4 years to manage my flat in Liverpool. During the pandemic they found poor tenants with minimal vetting, carried out no inspections (even after restrictions were lifted). After I made my own inspection I had to alert them to the problems they ...
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“Professional, responsive, swift.Really grea......”

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Feb 01,2023
Minithumbup
By: 'Max'
Feb 01,2023
0 people found
this helpful
Professional, responsive, swift. Really great job and got everything sorted for me within an hour or two. Super helpful and was always there to give extra info....
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“I would definitely recommend it to anyone who......”

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Jan 27,2023
Minithumbup
Rebecca
By: 'Rahul'
Jan 27,2023
0 people found
this helpful
I would definitely recommend it to anyone who’s looking for a home. The process was so smooth and professional. Thanks....
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“I’ve rented through ascend for a few years no......”

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Jan 06,2023
Minithumbup
Stephanie Bates
By: 'Carla'
Jan 06,2023
0 people found
this helpful
I’ve rented through ascend for a few years now Steph is my property manager and in my opinion is great. Any staff members I have spoken to have always been very helpful and very friendly. Quick response times if there’s ever any issues. ...
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“It was such a smooth & easy experience, Rebec......”

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Dec 02,2022
Minithumbup
Rebecca
By: 'Vanessa R'
Dec 02,2022
0 people found
this helpful
It was such a smooth & easy experience, Rebecca managed to squeeze me in for a last minute viewing and kept great contact throughout the process! It was such a friendly and efficient experience- very grateful!...
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“I got just one viewing with Ascend and I got ......”

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Nov 18,2022
Minithumbup
Ardent
By: 'Ann'
Nov 18,2022
0 people found
this helpful
I got just one viewing with Ascend and I got the apartment after trying several other agencies and viewing several houses for 3 months with no luck. I am definitely referring Ascend to anyone that’s in need of an apartment...
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“The perfect agent...”

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Nov 16,2022
Minithumbup
Adam
By: 'David'
Nov 16,2022
0 people found
this helpful
Adam comprises how an ideal agent should work. He was very nice and fast in replying to my emails providing all the important details. At this time, it is more than difficult to find a flat to rent in Manchester, but he made the process ...
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“Hi,I had very good experience working with ......”

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Nov 16,2022
Minithumbup
Ardent
By: 'Mukesh'
Nov 16,2022
0 people found
this helpful
Hi, I had very good experience working with Ardent .He helped me out quickly in ensuring home to me and was very supportive.Also,Ascend staffs are very helpful . Much appreciated Ardenta & Ascend...
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“Landlord Recommendation...”

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Oct 25,2022
Minithumbup
Mark Lewin
By: 'Martin'
Oct 25,2022
0 people found
this helpful
I am a landlord of over 20 years and live in Scotland. Mark Lewin of Ascend Manchester has managed my 2 bed apt in the city centre for many years and would not use any other management company. I have property both in England and Scotland and ...
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“After being shown round my Tom Billington we ......”

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Sep 29,2022
Minithumbup
Tom Billington
By: 'Annie Hackett'
Sep 29,2022
0 people found
this helpful
After being shown round my Tom Billington we had an easy process of enquiry regarding the house, as well as being assisted by Christine Thompson in signing off our contract and paying deposit. The process was smooth and easy, with the agents offering good flexibility ...
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Was this helpful? Yes
By: Rob
Sep 29, 2022
View all comments (1)
Hi Annie, thank you so much for taking the time out of your day to leave us a review. Glad to hear such positive feedback! I will ensure both Tom & Christine get to read the review. Please feel free to reach out at any point if you have any questions along the way. Thanks again! Manchester Deansgate Team. ...

“Great service from Ektha and smooth transitio......”

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Sep 29,2022
Minithumbup
Ektha Mehta
By: 'Max'
Sep 29,2022
0 people found
this helpful
Great service from Ektha and smooth transition to us moving into our apartment in Salford, would highly recommend the agency....
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Was this helpful? Yes
By: Rob
Sep 30, 2022
View all comments (1)
Hi Max, thank you so much for leaving us a review- we really appreciate it! I have sent this over to Ektha to read. Please let us know if you have any questions along the way and we will be happy to answer them for you. Good luck in your new home. Ascend Deansgate Team. ...

“Cowboys...”

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Sep 26,2022
Minithumbdown
By: 'Paul Leighton'
Sep 26,2022
6 people found
this helpful
Not very good at all, sent me a video to look at for a property and told me that was enough for me to make a decision, if I wanted to physically view the property I had to pay the holding deposit and if I ...
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By: Iza
Nov 11, 2022
View all comments (2)
this is ridiculous.. They want a holding deposit that they won't give me back if they choose another tenant ! ... looks like a scam ...

“Ektha is great...”

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Sep 24,2022
Minithumbup
Ektha Mehta
By: 'holly smith'
Sep 24,2022
0 people found
this helpful
Ektha was perfect in securing out property, really fast work too. Overall it made my experience with ascend a lot easier....
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Was this helpful? Yes
By: Rob
Sep 29, 2022
View all comments (1)
Hi Holly, thanks for leaving Ektha a review!! I will send it over to her. Great to read such positive comments about the team. Feel free to reach out to Ektha or any of the Ascend Team along the way if you have any questions!! Many thanks, Manchester Deansgate Team. ...

“Ektha made the process easy. She was very hel......”

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Sep 23,2022
Minithumbup
Ektha Mehta
By: 'Janice'
Sep 23,2022
1 people found
this helpful
Ektha made the process easy. She was very helpful and also very responsive to any questions we had. Even when we had a query over a part of the letting process which wasn’t hers to resolve she helped us and put us in touch ...
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Was this helpful? Yes
By: Rob
Sep 23, 2022
View all comments (1)
Hi Janice, thank you so much for taking the time to leave us a review. I will ensure that Ektha gets to read your kind words. We hope you have a smooth journey with the Ascend Team as you move into your new home. If we can help at all, feel free to reach out! Many thanks, Ascend Manchester Deansgate Team. ...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Ascend Properties

Branch - Manchester City Centre, Manchester, M3