Edwards Moore
Walsall, WS1
4.6/5, 14 reviews
93% recommended
80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“We initially had great service from the staff......”

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Jun 19,2020
Minithumbdown
By: 'Pucko Sahota'
Jun 19,2020
2 people found
this helpful
We initially had great service from the staff, we were looking for our last home to grow old in and when we found it through Edwards in Walsall our offer was excepted albeit I had to come up another 10k to (what I thought) was a gentleman’s agreement and as we are all well aware the house is never yours until the contracts are exchanged.

The problem came when we got a telephone call from Edwards who were (what seemed to be genuine at the time) apologetic. The call was to say we were now guzumped!! the new buyer miraculously found an extra £35k over their initial offer and they were the top bidder (even though we had received the memorandum and we had instructed our solicitor to carry out the searches as we were in agreement SSTC) wow I wish I had that kind of money lying around?

I am not aggrieved about the other Buyer I was more aggrieved with the way Edwards treated us as they were being very negative and more or less saying to me not to make a counter offer. “My staff will find you another property” I was told and my counter offer question was being brushed to one Side.

I asked for a copy of the other offer and I was told “GDPR” I replied the names and address can be taken off, I would like to see the other offer” I received another response “GDPR”. In the end there was no point and we decided to move on but wanted to make a point to Edwards that their conduct was disgraceful.

The silver lining has been that we have found a nice house similar to this property and in the same area but the huge difference Is that the (purple) estate agents excepted our offer and the house was taken off the market (wow that was done before i asked) They also stopped all viewings hence no guzumption will ever be in play.

In fact they have gone as far as to telephone us (and we are not their client) to help us make the sale smooth and quick, what great customer service. May be Edwards need more (Allegedly) training? Maybe they should ask the third party estate agent (that I mentioned) to provide the training.

Moral of the story is that I wish all estate agents were more professional in their approach and put people first not money (allegedly) rather than putting families through (what is already a Stressful time) more stress and hardship and I certainly will not recommend Edwards or use them ever again.

Maybe (allegedly) a promise or another secret handshake was at play I will never know.

Please be aware of our experience with Edwards in Walsall as there is no way of proving anything and they have not done anything illegal to my knowledge and experience with them.
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Opening Hours
Address

Edwards Moore
Estate HouseDarwall Street
Walsall
West Midlands
WS1 1DA
01922 615222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 100% £180,000 £323,500
Lettings 100% 99% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 9 0 2 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“We initially had great service from the staff......”

Share on :
Jun 19,2020
Minithumbdown
By: 'Pucko Sahota'
Jun 19,2020
2 people found
this helpful
We initially had great service from the staff, we were looking for our last home to grow old in and when we found it through Edwards in Walsall our offer was excepted albeit I had to come up another 10k to (what I thought) was ...
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“Iv recently purchased my first buy to let pro......”

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May 29,2020
Minithumbup
By: 'shaun highway'
May 29,2020
0 people found
this helpful
Iv recently purchased my first buy to let property with Edwards Moore estate agents Aldridge ,,i can only say the experience was second to none, no pressure and totally stress free, all the staff involved kept me up to date on all the details on ...
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“The team (especially Joe and Catherine) were both professional and ......”

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Jan 29,2018
Minithumbup
By: 'Sue P'
Jan 29,2018
0 people found
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The team (especially Joe and Catherine) were both professional and helpful, keeping us updated of progress throughout the sale process....
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Good
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“Rob and Catherine were superb through the whole process. They ......”

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Dec 07,2017
Minithumbup
By: 'Mrs Wellings'
Dec 07,2017
0 people found
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Rob and Catherine were superb through the whole process. They provided fantastic viewing feedback through the whole process with constant communication throughout....
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“Catherine & Jo were extremely helpful and professional at all times ......”

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Dec 02,2017
Minithumbup
By: 'Pete'
Dec 02,2017
0 people found
this helpful
Catherine & Jo were extremely helpful and professional at all times during a recent house purchase of mine, I would like to thank Catherine for all her time and professional courtesy...
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Acceptable
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“Many thanks to Chris and his team for an extremely ......”

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Oct 17,2017
Minithumbup
By: 'Helen A.'
Oct 17,2017
0 people found
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Many thanks to Chris and his team for an extremely successful auction. We have been very impressed with your professionalism throughout the selling process and are most grateful for all your guidance and sound advice. We highly recommend you to others looking to sell....
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Good
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“Everything about the sale was totally stress free- from start ......”

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Sep 15,2016
Minithumbup
By: 'S Lane'
Sep 15,2016
0 people found
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Everything about the sale was totally stress free- from start to finish. I was kept informed by Lily and Catherine on a weekly basis to let me know how things were progressing . Catherine went above and beyond her role to make sure all was well. ...
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Fees good
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“Fantastic service received by all members of the sales team, ......”

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Dec 19,2011
Minithumbup
By: 'K Beddow'
Dec 19,2011
3 people found
this helpful
Fantastic service received by all members of the sales team, particularly Joe, Catherine and Tom. Would highly recommend. Took the stress out of selling two properties, and kept us constantly informed at every stage. Sold both properties straight away. I can't rate them high enough....
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“I have found the service to date extremely efficient and ......”

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Jul 25,2011
Minithumbup
By: 'Mrs H'
Jul 25,2011
1 people found
this helpful
I have found the service to date extremely efficient and speedy! Andy has been extremely helpful and has kept me informed every step of the way by text which was most appreciated....
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“I actually bought and sold a property through Edwards Moore (......”

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Jul 22,2011
Minithumbup
By: 'Matt'
Jul 22,2011
1 people found
this helpful
I actually bought and sold a property through Edwards Moore (contact: Joe Griffin) and was very impressed with them. They gave me good advice throughout and always kept me well informed of progress. I would definitely recommend them to others....
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“Sale by public auction was recommended and the property was ......”

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Dec 03,2010
Minithumbup
By: 'Pam'
Dec 03,2010
1 people found
this helpful
Sale by public auction was recommended and the property was successfully sold within the guide price. Throughout the whole process the service provided was professional and efficient. All staff were courteous and approachable. There were no comlications, everything went through smoothly. I would certainly use ...
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“Chris Edwards provided sound advice for the sale and we ......”

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Nov 26,2010
Minithumbup
By: 'Richard'
Nov 26,2010
1 people found
this helpful
Chris Edwards provided sound advice for the sale and we opted for auction, which was a first for us. The process went to plan and we were pleased with the outcome. ...
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“They sold our house quickly and for a good price. ......”

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Oct 03,2010
Minithumbup
By: 'Faith'
Oct 03,2010
1 people found
this helpful
They sold our house quickly and for a good price. They agents were helpful, clear, friendly and knowledgeable about the area. The advice given about timing/changes to the house were spot on, and the advertising was appealing. ...
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“I was very impressed with the thorough way that this ......”

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Oct 01,2010
Minithumbup
By: 'Mart'
Oct 01,2010
1 people found
this helpful
I was very impressed with the thorough way that this firm carried out my business. I was kept informed of every stage of the auction process that they carried out on my behalf. This resulted in me getting a price for the property considerably in ...
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Awards won by Edwards Moore, Walsall WS1 1DA


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