Farrell Heyworth
Thornton-Cleveleys, FY5
1.6/5, 9 reviews
11% recommended
60% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“Management. What Management...”

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Jun 16,2020
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By: 'Patrick Brown'
Jun 16,2020
1 people found
this helpful
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and chase and find ways to contact the staff. Be prepared for a long wait and to be patient.
Ok my experience has been during lockdown. I see a property online and called on April 16. Viewing unfortunately was not available. However a virtue viewing was arranged 5 days after. Having looked at the property I made an offer. At this point I was told the property was a repossession and the clients would be contacted and I would be update asap. Days later I increased my offer which was excepted. I was allowed to view, socially distancing in place. From here things deteriorated very quickly. I made numerous phone calls 12. and 6 emails with no response. The only way you could speak with anyone was to choose the lettings option on the FH switchboard. Sales just would not get answered. I asked lettings 3 times to speak with a manager at sales. This never happened. However I was told that FH were aware of a problem with sales as other customers reported problems. My solicitor also had problems speaking to my contact at FH. Emails were never answered. It took just under 2 months for a procedure that I was told initially would be 3/4 weeks.
On the day of completion I had to travel from Southshore to Cleveleys to get the keys. I was treated very poorly with no customer care given. As I mentioned this was during lockdown. I was also dealing with another Estate Agent for a similar property in the same street. Here the company were very professional. Excellent customer service. Calls and emails were returned the same day or the next day.
Sorry Farrell Heyworth you were very disappointing.
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Opening Hours
Address

Farrell Heyworth
Landmark House, 5a Cleveleys Avenue
Thornton-Cleveleys
Lancashire
FY5 2UH
01253 858200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 67% £114,000 £237,500
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 0 1 1 2 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Management. What Management...”

Share on :
Jun 16,2020
Minithumbdown
By: 'Patrick Brown'
Jun 16,2020
1 people found
this helpful
Farrell Heyworth has to be the worst Estate Agent I have ever dealt with. If you want to sell you property I would urge you to look at other agents. If you want to buy a property from them you will have to chase and ...
read full review
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“Very poor service.Ackowleding it was during l......”

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May 26,2020
Minithumbdown
By: 'JL'
May 26,2020
3 people found
this helpful
Very poor service.Ackowleding it was during lockdown period however,never appeared to pick up phone.Left without follow up following offer.On morning of sale and completion both purchase Solicitor and sellers Solicitor tried to phone and no reply.When I contacted head office ...
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“GOOD at selling their product to me [very pol......”

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Sep 03,2019
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By: 'Charles Wright'
Sep 03,2019
5 people found
this helpful
GOOD at selling their product to me [very polished pitch]. BAD at selling my house [not one viewing]. UGLY at communicating [not replying to emails]. SO just ride on to another estate agents....
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By: To be confirmed
Dec 09, 2019
View all comments (1)
Sales team in Ormskirk we’re helpful Lily in particular BUT the sales progression team based in Preston awful , don’t believe in answering a phone and emails are hit n miss, always go with estate agents where you can have face to face contact all the way through the progression is so important which you don’t realise until your half way through a sale and have terrible service ...

“Great customer service throughout . Friendly ......”

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Jul 31,2019
Minithumbup
By: 'Nic'
Jul 31,2019
0 people found
this helpful
Great customer service throughout . Friendly and efficient in my dealings with the staff at this branch. Staff communicated well in regards to the property....
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“Unresponsive...”

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Nov 09,2018
Minithumbdown
By: 'Annoyed of Cleveleys'
Nov 09,2018
10 people found
this helpful
My property was up for sale with these people for 3 months with only one viewer, turned out to be a time waster. it was removed from their books over 3 months ago, after contacting them at least 6 times asking them to remove it from Rightmove it ...
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“Pathetic....”

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Oct 12,2018
Minithumbdown
By: 'Staying Put.'
Oct 12,2018
14 people found
this helpful
The only professional we experienced was Justin the manager, who has since left the business. He came round taking pictures and discussing everything with us, he was very good at his job. The only reason we went with these charlatans in the first place is ...
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Comment on agent fees
If they had sold.my house i would have complained as they did absolutely nothing for 6 months.
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“Awful service. Terrible photos that they refused to change.No ......”

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Jun 03,2015
Minithumbdown
By: 'house seller'
Jun 03,2015
5 people found
this helpful
Awful service. Terrible photos that they refused to change.No feedback and when I ended the contract it took a month of chasing before they would take my property of Rightmove. I could go on and on about the lack of customer service....
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By: Adam Graham - Branch Manager
Jun 03, 2015
View all comments (1)
We're sorry to hear that you were not happy with the service you received from our Cleveleys branch. As I don't know the address of your property I am not able to fully investigate this matter, I would be happy to do so if you would like to get in touch on the number below. With regard to photographs we are keen to ensure that all of our property photographs are up to date and show properties in their best light. I am unable to find any record of a request for replacement photographs being ...

“I contacted Farrell Heyworth, Clevelys to put two propertys on ......”

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Jun 03,2015
Minithumbdown
By: 'Disappointed'
Jun 03,2015
5 people found
this helpful
I contacted Farrell Heyworth, Clevelys to put two propertys on the market and also to view a property. The valuations were quickly arranged and I was told that I would be called back about the viewing as the vendors had to be contacted first. After 3 ...
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What agent could do to change your mind?
The agent needs to engage honestly with both vendors and buyers
Attached Filesnbsp;
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By: Adam Graham - Branch Manager
Jun 04, 2015
View all comments (1)
We are sorry to hear that you were unhappy with the service you received from our Cleveleys branch. Customer service is very important to us and unfortunately you seem to have experienced some difficulties booking viewings. This error must have caused you some frustration. Our staff are keen to put this right to ensure that all clients experience the best quality service when booking viewings and valuations or using any of our other services. We have recently updated our diary systems to ensur ...

“Without doubt the most lazy, incompetent, illiterate estate. Always had ......”

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Aug 09,2010
Minithumbdown
By: 'vexpez'
Aug 09,2010
5 people found
this helpful
Without doubt the most lazy, incompetent, illiterate estate. Always had to chase, even tried to get us to be at the house to show people round ! Took threats to even get a conclusion to the sale. The easiest money they have ever made. Do not ...
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Awards won by Farrell Heyworth, Thornton-Cleveleys FY5 2UH


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