Liverpool, L1
4.6/5, 97 reviews
92% recommended
76% sales valuation accuracy
80% sales fee satisfaction
67% lettings valuation accuracy
85% lettings fee satisfaction

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2020 Estate & Letting Agent Awards


“Absolutely amazing service....”

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Jun 12,2020
Minithumbup
Joseph McCorkindale
By: 'Melissa McGhee'
Jun 12,2020
0 people found
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Absolutely amazing service. Answered all my questions with complete clarity and we can not wait to move into our new home.

Thank you to Joseph and his team.
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Opening Hours
Address

Ascend Properties
Unit 1A, Old Haymarket, 73-89 Victoria Street
Liverpool
Merseyside
L1 6DE
0151 305 2577

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 76% 80% £80,000 £80,000
Lettings 67% 85% £450 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 83 8 0 0 0 0 3 0
Areas covered
  • L1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

“Very helpful and great customer experience. F......”

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Jul 03,2020
Minithumbup
Joseph McCorkindale
By: 'Pritzie Danna Balitucha'
Jul 03,2020
0 people found
this helpful
Very helpful and great customer experience. Fast turn around, paperworks done within the day after I enquired. Will recommend this agency....
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“Joseph is very efficient and he is ready to p......”

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Jul 02,2020
Minithumbup
Joseph McCorkindale
By: 'Xingwu Ge'
Jul 02,2020
0 people found
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Joseph is very efficient and he is ready to provide help for us. We can discuss everything with him and always get problems solved....
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“Joseph was absolutely fantastic from start to......”

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Jul 01,2020
Minithumbup
Joseph McCorkindale
By: 'Helena Harvey'
Jul 01,2020
0 people found
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Joseph was absolutely fantastic from start to finish updating me on all the information and great speedy service! Took a weight off my shoulders!...
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“Ascend properties were very helpful and quick......”

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Jun 29,2020
Minithumbup
Joseph McCorkindale
By: 'Cassie'
Jun 29,2020
0 people found
this helpful
Ascend properties were very helpful and quick to respond to any of my queries. I dealt with both Joseph and Jessica, I appreciate their time and patience....
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“Where do I start. Kyle was amazing and super ......”

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Jun 29,2020
Minithumbup
By: 'Lucinda inman'
Jun 29,2020
0 people found
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Where do I start. Kyle was amazing and super helpful. I haven’t known anyone to help as much as he did today and I felt like I was so annoying as I kept calling asking questions. I would definitely recommend use to anyone I ...
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“Very helpful and professional while I was in ......”

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Jun 18,2020
Minithumbup
Joseph McCorkindale
By: 'olivia grindrod'
Jun 18,2020
0 people found
this helpful
Very helpful and professional while I was in the process of letting my property. They were very pleasant and made sure I had all the information I needed by answering all my questions to a high standard...
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“Review from tenant...”

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Jun 16,2020
Minithumbup
By: 'Chloe Davies'
Jun 16,2020
0 people found
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Kyle dealt with my enquiry from start to finish he was professional and also answered all questions that I asked regarding the application/deposits etc....
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“Absolutely amazing service....”

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Jun 12,2020
Minithumbup
Joseph McCorkindale
By: 'Melissa McGhee'
Jun 12,2020
0 people found
this helpful
Absolutely amazing service. Answered all my questions with complete clarity and we can not wait to move into our new home. Thank you to Joseph and his team....
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“Great service...”

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Jun 12,2020
Minithumbup
By: 'Hannah'
Jun 12,2020
0 people found
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Called and spoke to Jess within minutes she had sent us the application form and the same day we were offered a property a couple of days later we were told the property was no longer available and we were gutted but within half a ...
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“Very good experience and very friendly staff ......”

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Jun 08,2020
Minithumbup
By: 'Scott'
Jun 08,2020
0 people found
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Very good experience and very friendly staff always on hand to answer any questions. Would definitely use Ascend again. Excellent...
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“Straightforward and very helpful...”

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May 29,2020
Minithumbup
Joseph McCorkindale
By: 'Hollie Mellor'
May 29,2020
0 people found
this helpful
Due to there being no viewings of properties at the moment, I was sent a video of the flat and Joseph was more than happy to answer all the questions I had regarding the flat. Following on from this, he has kept me in the ...
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“Going The Extra Mile...”

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Mar 22,2020
Minithumbup
By: 'Mark Azavedo'
Mar 22,2020
1 people found
this helpful
I am a landlord who hit a problem. Just as we were about to go to market my handyman in Liverpool was taken seriously ill and had to stop working for good. The contract was let only but in fact Ascend stepped in with advice ...
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“Customer service review...”

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Jan 30,2020
Minithumbup
By: 'Daniel Blackburn'
Jan 30,2020
0 people found
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Very good customer service and was very informative about the property and provided me with all the details that I had asked for....
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“***They are horrendous, they do not make their customers a ......”

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Oct 11,2019
Minithumbdown
By: 'Paige'
Oct 11,2019
30 people found
this helpful
***They are horrendous, they do not make their customers a priority and try to scam you out of your deposit at the end of your tenancy! Fiona dealt with our case very unprofessionally and I was extremely glad to make sure she didn't deal with ...
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“Easy to contact with Agency. Quick respond a......”

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Sep 24,2019
Minithumbup
By: 'Phisit Juathai'
Sep 24,2019
0 people found
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Easy to contact with Agency. Quick respond and very kind when we meet. The property is on standard located in a good location....
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“Very pleasing and helpful people listened to ......”

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Sep 19,2019
Minithumbup
By: 'Fahad Alqahtani'
Sep 19,2019
0 people found
this helpful
Very pleasing and helpful people listened to my requires and made me find a great property to settle in an amazing apartment with an excellent view....
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“Hi Hope everybody having a great dayMy na......”

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Sep 13,2019
Minithumbup
By: 'Ali Alshammari'
Sep 13,2019
0 people found
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Hi Hope everybody having a great day My name is Ali i come from Kuwait to Liverpool to study business management, I'm bad at describing things, but this is a review I should write, my experience with Kyle is very good actually, He seems honest ...
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“Very easy and quick process. Kyle Kelly was g......”

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Sep 12,2019
Minithumbup
By: 'Ceri Burns'
Sep 12,2019
0 people found
this helpful
Very easy and quick process. Kyle Kelly was great and helped us along the way. Having just come out of uni this process was daunting but he ensured we were settled....
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“Very helpful and informative staff. Helped fi......”

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Sep 04,2019
Minithumbup
By: 'Lauren'
Sep 04,2019
0 people found
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Very helpful and informative staff. Helped find our flat with short notice. Special thanks to Alexandra for sorting it all for us...
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“Kyle was on time for viewing, informative and......”

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Sep 03,2019
Minithumbup
By: 'David Maxwell'
Sep 03,2019
0 people found
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Kyle was on time for viewing, informative and answered questions and due to urgency of let made things happen to ensure I was in the property 1 week later....
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“Amazing; Kyle Kelly...”

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Aug 29,2019
Minithumbdown
By: 'Shahd Hasan'
Aug 29,2019
0 people found
this helpful
Kyle has been of great assistance and made the process of viewing and applying for the property as easy as possible....
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“Flat viewing today...”

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Aug 19,2019
Minithumbup
By: 'Tabraiz Ali'
Aug 19,2019
0 people found
this helpful
I had a flat viewing for a property in Pall Mall and waa shown around by Kyle, who was very informative and helpful. He answered all my questions and made it a pleasant experience overall....
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“Amazing experience with ascend. Kyle was very......”

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Jul 23,2019
Minithumbup
By: 'Allia Jabakhanji'
Jul 23,2019
0 people found
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Amazing experience with ascend. Kyle was very attentive and helped us a lot as this was my first time renting a property he was very friendly and patient. Thank you :)...
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“Friendly and Professional...”

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Jul 17,2019
Minithumbup
By: 'Hannah Peacock'
Jul 17,2019
0 people found
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Everyone I've spoken to so far have been so friendly yet so professional. They know exactly what they're doing and have made me feel comfortable and reassured during the renting process. Everything has been well informed and I'm excited to be renting a property from ...
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“Satisfied Landlord...”

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Jul 15,2019
Minithumbup
By: 'J'
Jul 15,2019
0 people found
this helpful
I am a landlord who lets property through Ascend. I have found the staff to be very helpful, particularly Kyle who seems to establish an excellent rapport with prospective tenants. He has a professional telephone manner and a helpful manner when calling into the office. ...
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Staff picture Amanda Field
(16)
Staff picture Oliver Sacks
(2)
Staff picture Adam Stephenson
(22)
Staff picture Lucy Sexton
(17)
Staff picture Lora Barker
(11)
Staff picture Joseph McCorkindale
(9)
Staff picture Mark Lewin
(3)
Staff picture Eleanor Crockett
(1)
Staff picture Fiona Trigg
(12)
Staff picture James Hardern
(6)
Staff picture Charlie Poulter
(0)
Staff picture Adam Mack
(0)
Staff picture Nicole Moore
(0)
Staff picture Stephanie Bates
(0)
Staff picture Robyn Young
(1)

Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 12/06/2019, 6:05 PM by Jack Wright
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 10:25 AM 21/06/2017 by Alexandra

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Ascend Properties

Branch - Liverpool, L1