We have rented out our property through Bushells for four years now and the service they provide is excellent. Communication from them is regular and professionally delivered and they are prompt in responding to any calls or emails from ourselves within a couple of hours, sooner if it is urgent. The team are young, dynamic, knowledgeable and friendly; they gave us honest advice about marketing our property competitively; tenants they have vetted and approved have renewed 12 month contracts so the property has never been empty. We were particularly impressed with the way they helped us to resolve some issues with the tenants recently. Bushells were firm with the tenants, but liaised with us skillfully, allowing both sides to resolve the issues in order that landlord/tenant relations stayed in tact and that the tenancy could be renewed for a further term.
Regarding maintenance issues, this year has been a very busy one for the team who manage our property, with a number of minor and fairly major problems with our Edwardian terrace. Bushells have dealt with these extremely time consuming issues with patience and efficiency. At no point have we ever felt that they have found dealing with these tedious (though they really must have been!) and they have attended to the minutiae of quotations, deliveries, contractors\' visits, access to the property and follow-up inspections brilliantly.
All in all, our property, we feel, is in safe hands. We would definitely recommend them as lettings agents.