Mannamead, Plymouth, PL4
4.9/5, 1003 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


“Exceptional service from Cross Keys Estates!......”

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Jun 04,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Matthew Welfle'
Jun 04,2020
0 people found
this helpful
Exceptional service from Cross Keys Estates!

Thank you Lynne for helping with my viewing and starting the ball rolling with my move at this difficult time, and a massive thank you to Jo Rees for going above and beyond with my after move issues, absolutely amazing service cant praise you enough, am extremely grateful!
Was this helpful? Yes
By: lynne duncan
Jun 04, 2020
Thank you so much for the lovely review. Hope that you will be really happy in your new home. Kind Regards
By: Joanne Rees
Jun 04, 2020
Thank you Matthew, very kind of you, we really appreciate you taking the time to leave us such a glowing review.

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Opening Hours
Address

Cross Keys Estates
Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
88 0 121 3 466 5 282 4 32 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA
Latest Properties
Images & Videos

“Fantastic service...”

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Jul 05,2020
Minithumbup
Craig McMillan Duncan
Laura Grubb
By: 'Leah Wood'
Jul 05,2020
0 people found
this helpful
Fantastic service from all of the Mannamead team ! Super impressed with how much effort Craig put in to securing my ideal property for me and then hand delivered me my new keys. Paperwork prepared and sent in no time. Would highly recommend !...
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By: Laura Grubb
Jul 07, 2020
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Hi Leah, Thank you for your kind words! We are wishing you all the best and hope that you will be very happy in your new home. From all of us here in lettings. ...

“What an amazing team got my letting sorted wi......”

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Jul 03,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Paul Adam'
Jul 03,2020
0 people found
this helpful
What an amazing team got my letting sorted with ease and made it very easy to deal with tit all thankyou to Laura Jo jasmine and lynne...
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By: lynne duncan
Jul 06, 2020
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Thank you for the lovely comment. Hope that you will be very happy in your new home. ...

“Excellent service! Quick, efficient and super......”

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Jul 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Rafał Majewski'
Jul 03,2020
0 people found
this helpful
Excellent service! Quick, efficient and super friendly team to work with! I Will definitely recommend and use them again in the future!...
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By: Fiona Hardie
Jul 03, 2020
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Hi Rafal, Thank you for your kind words. We look forward to assisting you on your purchase :) ...

“From the very start of the process we receive......”

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Jul 03,2020
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'Thomas buchanan'
Jul 03,2020
0 people found
this helpful
From the very start of the process we received first class treatment! Professional, honest, fair, and helpful with every question we had. We would really recommend there service if your thinking of selling or buying from them... we felt in good hands from the beginning. ...
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“My experience has been they say what they are......”

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Jul 01,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Kirstie Bass'
Jul 01,2020
0 people found
this helpful
My experience has been they say what they are going to do. Danielle is superb and makes a lot of effort and sense. The whole team are very helpful and friendly....
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By: Fiona Hardie
Jul 03, 2020
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Thank you so much Kirstie, for this lovely review. All the best. ...

“Laura, Jo and Lynne have been fantastic at ge......”

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Jul 01,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Niki Greening'
Jul 01,2020
0 people found
this helpful
Laura, Jo and Lynne have been fantastic at getting us sorted with our new home. Laura got back to me straight away about the property. Lynne made me feel so welcome and didn't rush me during my viewing....
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By: Laura Grubb
Jul 03, 2020
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Thank You for the lovely review Nikki, we hope you will be very happy in your new home ...

“Great experience both as buyers and vendors...”

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Jun 30,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Celia Anderson'
Jun 30,2020
0 people found
this helpful
We bought our property through Cross Keys back in 2013 and we've just completed successfully on the sale of the same property. Both as buyers and vendors, we've found the team to be so helpful and supportive throughout, responding efficiently to enquiries and not getting frustrated ...
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By: Lynn Daw
Jul 01, 2020
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Thank you for the lovely review Celia, I have to say you have been an amazing vendor to deal with responding quickly to any enquiries raised. Thank you so much, Best Wishes Lynn, Rob & Team x ...

“Brilliant service for landlords....”

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Jun 30,2020
Minithumbup
Jo Rees
Craig McMillan Duncan
By: 'Anna Mills'
Jun 30,2020
0 people found
this helpful
Brilliant service for landlords. We had a tenant in within 10 days of passing our flat to Crosskeys to manage. Added bonus of a huge discount for being NHS staff. Cannot recommend highly enough, very friendly and easy to talk to but hugely professional at the ...
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By: Jo
Jun 30, 2020
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Thank you so much for your kind comments, you have a fantastic property and we are looking forward to working with you for years to come. ...

“Great Estate Agents...”

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Jun 29,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Yvonne Simmons'
Jun 29,2020
0 people found
this helpful
Having identified a lovely house we wished to buy, Jack & Fiona showed us around the property. Both put us at ease & were well informed about the property & the surrounding area. Both are friendly & professional and have helped the initial stages of the purchase run smoothly. ...
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By: Fiona Hardie
Jun 30, 2020
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Hi Yvonne , thank you for such lovely words, we look forward to assisting in making the sale go through as smoothly as possible for you. Again, myself & Jack appreciate this review. Speak soon :) ...

“Fantastic Service...”

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Jun 23,2020
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Chris Morley'
Jun 23,2020
0 people found
this helpful
We were really impressed from the service we had from Cross Keys. Straight from our initial enquiry through to the sale itself it was faultless. The whole team (Jon, Fiona, Danielle and Rob) were always friendly and professional and couldn’t do enough to assist ...
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By: Fiona Hardie
Jun 23, 2020
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Afternoon Chris, Thank you for your review, Myself, Jon and the team really appreciate your kind words. We are very happy to be the Agent assisting yourself & Wife through the sale of your property & we look forward to getting it to completion as smoothly as possible for you. :) ...

“Lynne went above and beyond to help us find o......”

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Jun 23,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Kalina Quelch'
Jun 23,2020
0 people found
this helpful
Lynne went above and beyond to help us find our new home. I can’t thank Lynne, Laura and Jo enough. Truly exceptional service with a friendly approach. Moving is stressful enough especially with a baby on the way. I can’t thank Lynne enough ...
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By: lynne duncan
Jun 23, 2020
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Hi Kalina. Thank you so much for the amazing comment. really glad that we were able to help you out, I am sure it will all be worth it. Hope that you will both be really happy in you new home. Best Wishes Lynne, Jo and Laura ...

“Crosskeys were so supportive with what became......”

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Jun 23,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Vicky Day'
Jun 23,2020
0 people found
this helpful
Crosskeys were so supportive with what became a complicated house sale. They were always on the end of the phone and always had our best interests at heart. Anyone we spoke to in the Stoke office knew the situation and were always on hand to ...
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By: Lynn Daw
Jun 24, 2020
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Thank you for the lovely review Vicky. Not an easy sale for you ,very stressful at times complicated further by the lockdown. Thankfully it turned out well in the end, hope you will be very happy in your new home. ...

“This is the 2nd home I've sold with Cross Key......”

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Jun 22,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Christine Attewell'
Jun 22,2020
0 people found
this helpful
This is the 2nd home I've sold with Cross Keys. I can not fault them in anyway and would definitely say you will be very very hard pressed to find a better agent. The staff Fiona Hardy, Fiona Wetton, Danielle, Jon and Rob are professional ...
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By: Fiona Hardie
Jun 23, 2020
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Hi Christine, Thank you so much for you kind words in the review. We look forward to assisting you through the sale, & by making it go as smoothly as possible for you. ...

“Fantastic Service...”

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Jun 17,2020
Minithumbup
Lynn Daw
Jack Merriott MNAEA MARLA
By: 'LUCIE CHURCHES'
Jun 17,2020
0 people found
this helpful
Fantastic Service throughout especially under the current circumstances.A big thankyou to Lynn Daw who was always there at the end of the telephone whenever we needed anything...
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By: Lynn Daw
Jun 18, 2020
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Thank you Lucie, Hope your move goes well and you are happy in your new home all the best Lynn :-) ...

“I've been in a property managed by Crosskeys ......”

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Jun 11,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'James Brown'
Jun 11,2020
0 people found
this helpful
I've been in a property managed by Crosskeys for 3 1/2 years and Jo, Lynne, Laura and Carol have always been professional, prompt and fair managing any issues myself and my housemate had with the property during that period. Highly reccomend....
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By: lynne duncan
Jun 12, 2020
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Thank you for the lovely comment James. Hope that the move in goes well and that you will be happy in new home. ...

“The whole Cross Keys team were absolutely bri......”

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Jun 11,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'TJMD'
Jun 11,2020
0 people found
this helpful
The whole Cross Keys team were absolutely brilliant. I purchased the property as lockdown began and i felt i would be stuck with an empty flat until everything relaxed but within 2 weeks Laura, Jo & Linda found me an excellent tenant who is also a key ...
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By: Laura
Jun 11, 2020
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Thank You for the lovely review Tom, We are glad we could help even in such strange times. Wishing you all the best ...

“Very prompt and efficient service....”

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Jun 10,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Nicki Parker-Jones'
Jun 10,2020
0 people found
this helpful
Very prompt and efficient service from Laura, Jo and Lynne with help and advice where requested. Good links to internet services and the referencing company....
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By: Laura Grubb
Jun 10, 2020
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Thank You for your kind words Nicki, we hope you will be very happy in your new home! ...

“Brilliant throughout the whole process...”

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Jun 10,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Ryan Brown'
Jun 10,2020
0 people found
this helpful
Brilliant throughout the whole process, especially Lynne who was always available to answer any questions queries and deal with any annoying requests that we had! Great service...
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By: lynne duncan
Jun 11, 2020
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Hi Ryan. Thank you for the lovely comment. Hope that the move in goes well and that you will both enjoy living at the property. Kind Regards ...

“We have had previous dealings with Cross Keys......”

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Jun 09,2020
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Christopher Martin Carter'
Jun 09,2020
0 people found
this helpful
We have had previous dealings with Cross Keys in selling a former property and so had no hesitation in asking them to market our home yet again. Communication has been first class with clear advice and a great marketing package that has resulted in offers ...
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By: Jon Curtis
Jun 15, 2020
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Hi Chris, thank you for such a lovely review, we are so pleased to have achieved such a great result for you! ...

“We have completed on the sale of our house to......”

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Jun 09,2020
Minithumbup
Rob Down MNAEA
Jon Curtis MNAEA
By: 'Abigail Hughes'
Jun 09,2020
0 people found
this helpful
We have completed on the sale of our house today and the whole process has been seamless considering the difficulties everyone is facing at this current time. I can’t fault the service we have received from putting our house on the market to completion ...
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By: Fiona Hardie
Jun 12, 2020
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Hi Abigail, We are happy that we could assist in these times. Thanks for such a kind review and all staff at cross keys sends our best wishes for the future. ...

“Sale of Property...”

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Jun 08,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'William Dale'
Jun 08,2020
0 people found
this helpful
Super efficient service. Everyone was very friendly, helpful and very knowledgeable. Fiona Hardie secured a sale within one week of advertising. Jon Curtis surveyed the property, took photo's and prepared the advertising information....
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By: Jon Curtis
Jun 15, 2020
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Thank you for your lovely review Jim, I'm so pleased with such a positive result! ...

“Really professional and personable service fr......”

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Jun 08,2020
Minithumbup
Jo Rees
Danielle Gibbons
By: 'Rebecca Harrison'
Jun 08,2020
0 people found
this helpful
Really professional and personable service from all the staff especially Jo Rees at Crosskeys through this difficult time. I have had regular updates throughout this pandemic and felt reassured by every communication I’ve received. Thank you to all the team....
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By: Joanne Rees
Jun 08, 2020
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Thank you so much for your kind words, it is really appreciated. ...

“We have recently sold our family home with Cr......”

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Jun 08,2020
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'Nicola Dawn Joyce'
Jun 08,2020
0 people found
this helpful
We have recently sold our family home with Cross Keys estate agents in Plymouth. Rob Down, Fiona Hardie and the team have been professional and friendly from the start. Rob was knowledgeable and personable when he originally came to view the property and we did ...
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By: Fiona Hardie
Jun 12, 2020
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Hi Nicola, Thank you so much for this kind review, we are over the moon we have secured a sale on the family home & we will do our upmost to make the sale go as smoothly as possible. :) ...

“Great agent, really friendly and professional......”

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Jun 05,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Katie Stanbury'
Jun 05,2020
0 people found
this helpful
Great agent, really friendly and professional. Property put under offer within a week of being advertised. Would definitely recommend and would use again....
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By: Jon Curtis
Jun 15, 2020
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Thank you Katie for such a lovely review, we are delighted to have been able to get such a great result for you! ...

“The Team at Crosskeys have been superb...”

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Jun 04,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Stephen Miller'
Jun 04,2020
0 people found
this helpful
The Team at Crosskeys have been superb with everything that they have done for our family. Starting with Lynne who originally found us a wonderful property after listening to our requirements. Lynne exceeded our expectations with the property that she found for us. Once we ...
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By: lynne duncan
Jun 04, 2020
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Hi Steve and Zoe. Thank you so much for a lovely review its very much appreciated. It has been a pleasure helping you as you have been lovely tenants. I wish you all the best for the future. Take Care ...

“Exceptional service from Cross Keys Estates!......”

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Jun 04,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Matthew Welfle'
Jun 04,2020
0 people found
this helpful
Exceptional service from Cross Keys Estates! Thank you Lynne for helping with my viewing and starting the ball rolling with my move at this difficult time, and a massive thank you to Jo Rees for going above and beyond with my after move issues, absolutely ...
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By: lynne duncan
Jun 04, 2020
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Thank you so much for the lovely review. Hope that you will be really happy in your new home. Kind Regards ...

“thankyou for your help. Your expertise and pr......”

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Jun 04,2020
Minithumbup
Craig McMillan Duncan
Jo Rees
By: 'raymond cooper'
Jun 04,2020
0 people found
this helpful
thankyou for your help. Your expertise and professional approach made the whole ordeal easier to deal with. Graig explained everything clearly which was very helpful....
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By: Joanne Rees
Jun 12, 2020
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Lovely review Raymond, thank you so much. It was a pleasure working with you. ...

“Excellent service right from the start. I wou......”

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Jun 03,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Catherine'
Jun 03,2020
0 people found
this helpful
Excellent service right from the start. I would highly recommend Cross Keys Estates for Lettings, we had a very pleasant experience and continue to do so, Thankyou very much!...
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By: Laura
Jun 08, 2020
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Thank You so much for your kind review Catherine! We hope you will be very happy in your new home ...

“Such an amazing service! Quick, efficient and......”

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Jun 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Fiona Fochler'
Jun 03,2020
0 people found
this helpful
Such an amazing service! Quick, efficient and super friendly team to work with! Will deffinitly use them again in the future!...
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By: Fiona Hardie
Jun 04, 2020
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HI Fiona, Thank you so much for your kind review, myself and Danielle really appreciate it. we look forward to assisting you through the sale . ...
Staff picture Jack Merriott MNAEA MARLA
(205)
Staff picture Jon Curtis MNAEA
(156)
Staff picture Rob Down MNAEA
(245)
Staff picture Craig McMillan Duncan
(31)
Staff picture Danielle Gibbons
(163)
Staff picture Fiona Hardie
(72)
Staff picture Jo Rees
(60)
Staff picture Lynne Duncan
(53)
Staff picture Katherine Lane
(52)
Staff picture Laura Grubb
(30)
Staff picture Lynn Daw
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Staff picture Fiona Wetton
(8)
Staff picture Yvette Beer
(5)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Mannamead, Plymouth, PL4