100% sales valuation accuracy
100% sales fee satisfaction
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2024
allAgents People Awards
May 25,2020
May 25,2020
4
people found
this helpful
this helpful
Absolutely TERRIBLE...
People, be grateful that you weren't trying to contact Sharman Quinney about a deposit refund during the Covid19 pandemic.
I got in touch with them over 5 times (copied the lettings@ email address into several emails) and called my local office Great Shelford three times. They took down my details and said they'd be back twice... Never came back...
On my third phone call, the guy told ME to email a specific person at the Peterborough office who came back within TEN MINUTES like some kind of miracle!
They said "we just hold the deposit, if you have a dispute you must sort it with the landlord first..." This is not good enough because as I EXPLAINED TWICE over the phone and in several emails copying in the lettings@ address (even an email from my landlord saying those exact words are in the lettings@ email inbox....) the landlord told me I had to speak to you.
If that's not the case why did I need to wait A MONTH AND A HALF after calling/emailing you multiple times to FIND THIS OUT???????????
I had just moved into a new house and had been furloughed from my job whilst waiting for contact from Sharman Quinney. I watched bills and car insurance be debited out of my account and put me into my debit overdraft. Still I waited. If someone takes your details twice over the phone, something MUST be going on in the background. Nope!
If you want a good estate agent, this is not going to be the one. I can't believe how frustrated I became waiting for a response. I was ready to snap by the third phone call and I certainly expressed my thoughts on email.
The reason why I'm writing a review?
I didn't even get a flake of empathy. I didn't get a "we're sorry for the unacceptably long response." or an "I understand you have been waiting for too long and our awful communication is to blame." I didn't even get an excuse like "the lettings@ email doesn't work at the moment."
That kind of customer service puts you from zero into less than zero in my book. You can have your 1 star. I won't ever recommend Sharman Quinney. I will actively tell people to avoid you. You were very efficient in TAKING my deposit but you were completely INACTIVE in helping me to get it back.
Sharman Quinney earn interest on deposit holdings. I HAVE TO PAY INTEREST FOR BEING IN MY OVERDRAFT. Thank you SO much.
They
are
useless.
People, be grateful that you weren't trying to contact Sharman Quinney about a deposit refund during the Covid19 pandemic.
I got in touch with them over 5 times (copied the lettings@ email address into several emails) and called my local office Great Shelford three times. They took down my details and said they'd be back twice... Never came back...
On my third phone call, the guy told ME to email a specific person at the Peterborough office who came back within TEN MINUTES like some kind of miracle!
They said "we just hold the deposit, if you have a dispute you must sort it with the landlord first..." This is not good enough because as I EXPLAINED TWICE over the phone and in several emails copying in the lettings@ address (even an email from my landlord saying those exact words are in the lettings@ email inbox....) the landlord told me I had to speak to you.
If that's not the case why did I need to wait A MONTH AND A HALF after calling/emailing you multiple times to FIND THIS OUT???????????
I had just moved into a new house and had been furloughed from my job whilst waiting for contact from Sharman Quinney. I watched bills and car insurance be debited out of my account and put me into my debit overdraft. Still I waited. If someone takes your details twice over the phone, something MUST be going on in the background. Nope!
If you want a good estate agent, this is not going to be the one. I can't believe how frustrated I became waiting for a response. I was ready to snap by the third phone call and I certainly expressed my thoughts on email.
The reason why I'm writing a review?
I didn't even get a flake of empathy. I didn't get a "we're sorry for the unacceptably long response." or an "I understand you have been waiting for too long and our awful communication is to blame." I didn't even get an excuse like "the lettings@ email doesn't work at the moment."
That kind of customer service puts you from zero into less than zero in my book. You can have your 1 star. I won't ever recommend Sharman Quinney. I will actively tell people to avoid you. You were very efficient in TAKING my deposit but you were completely INACTIVE in helping me to get it back.
Sharman Quinney earn interest on deposit holdings. I HAVE TO PAY INTEREST FOR BEING IN MY OVERDRAFT. Thank you SO much.
They
are
useless.
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Latest Reviews
23rd Aug 2016
reviewed by 'Dan'
16th Jul 2016
reviewed by 'Vendor'
9th Apr 2014
reviewed by 'Helpless'
Opening Hours
Address
Sharman Quinney
50 Hargate Way
Peterborough
Cambridgeshire
PE7 8DS
01733 346111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £210,000 | £241,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 1 | 1 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 28,2021
Jun 28,2021
0
people found
this helpful
this helpful
Just bought our house with Sharman Quinney . Christina showed us round a couple of their properties . Lovely bubbly professional manner .she was very attentive to our needs and patient while we took our time looking round asking random questions . Christina had Great vision on how ...
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May 25,2020
May 25,2020
4
people found
this helpful
this helpful
Absolutely TERRIBLE...
People, be grateful that you weren't trying to contact Sharman Quinney about a deposit refund during the Covid19 pandemic.
I got in touch with them over 5 times (copied the lettings@ email address into several emails) and called my local office Great Shelford three ...
read full review
read full review
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Yes
Yes
Jun 08,2019
Jun 08,2019
0
people found
this helpful
this helpful
Christiana was very creative and knowledgable in what she was doing . She also has a pleasant positive personality, that engages us the client....
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Aug 23,2016
Aug 23,2016
0
people found
this helpful
this helpful
Within hours of taking our instruction to market the property we have lots of viewing and have tied up a sale within a couple of weeks. They are excellent at matching their client base to houses available and sending the right people round, so no ...
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Comment on agent fees
Fees Were Competative. Was on with another agent beforehand
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Jul 16,2016
Jul 16,2016
4
people found
this helpful
this helpful
If I could give 0 stars I would have. It's agents like this that give the industry a bad name. Come on guys I know it's tough out there but telling lies, holding back information, not arranging viewings to help sellers get more money for their ...
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What agent could do to change your mind?
Fees weren't too badAttached Filesnbsp;
Comment on agent fees
Fees weren't too bad
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Apr 09,2014
Apr 09,2014
2
people found
this helpful
this helpful
We did not in the end instruct Sharman Quinney to market our property because, frankly, their fee was sky high and because it was fixed provided no incentive for SQ to maximise sale price.
We actually went with an online estate agent (Hatched) instead, paid 75% ...
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What agent could do to change your mind?
Not harassed me or my family.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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