I contacted William H Brown 5 weeks ago to inform them the tenants were giving 6 weeks notice. I asked them to market the property as before, using the same details, in order for new tenants to move in within 1 week of them current ttenants leaving. I checked online after a week or so, and couldn\'t find the house so rang them. They said that they hadn\'t received any paperwork from me, I explained I hadn\'t received any from them, so we arranged for some to be sent out. I asked if they could please start marketing it immediately. A week later I checked again, and there was no evidence of the house being marketed. I rang again, and was told that they needed new photo\'s and the phone number of the tenant to arrange to have these taken. I explained that they provided the tenant so had her number, and asked them to contact her to have the photo\'s taken. At week 3 the house was online, but with the old photo (pre-pointing up of the brickwork), and an inaccurate description. I rang again, and spoke to the manager James. I asked him very nicely, whether he could provide the service I needed in the timescales required. I had been informed before every time I rang that they had problems due to a new lettings team, so I wanted an honest answer to give me time to go elsewhere if they were struggling. No, he promised they could do it, and he would ring me back that afternoon with confirmation that everything was in place. He didn\'t, but the next day my tenant told me a viewing had been arranged. Hurrah, things were moving. Guess what, on Saturday gone the online details hadn\'t changed so I rang WHB and complained again. Mark answered and informed me the photo\'s were on his camera and he would upload them there and then. Guess what, they aren\'t on yet. So, we are in the 5th week, and a grand total of 1 viewing has taken place. I actually drummed up 2 viewings by asking friends on Facebook if they knew anyone who wanted a lovely little terrace. And FB wouldn\'t have charged £400 + VAT. So I now have to change agency, and next month I have to look forward to paying the mortgage and my rent. I\'m not a professional landlord I do it out of necessity so I am really upset about this incompetence.
What agent could do to change your mind?
All I have wanted is for reasonable efforts to be made to find a tenant to take on the property. If there were any difficulties or problems eg gaining access, or getting paperwork, I would have expected telephone calls instead of silence. If all the stops were pulled out and tenants were found this week it would be the only way that I would be remotely satisfied