100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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May 01,2020
May 01,2020
2
people found
this helpful
this helpful
Avoid renting from John Payne at all costs.
We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since we saw the property even more maintenance was needed.
This has caused us lots of emotional distress and their poor customer service continued as we went through the complaints process. We took them to the TPO and got a distress and inconvenience award and we have attached the findings below just to show how poor they are.
It seems from the reviews that we aren't the only people they have done this to. The property we were getting was £2100.00pm. For this you would expect a high level of customer service, yet we got the worst we've ever had. Please don't make the same mistake as us and go through these people to rent!
We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since we saw the property even more maintenance was needed.
This has caused us lots of emotional distress and their poor customer service continued as we went through the complaints process. We took them to the TPO and got a distress and inconvenience award and we have attached the findings below just to show how poor they are.
It seems from the reviews that we aren't the only people they have done this to. The property we were getting was £2100.00pm. For this you would expect a high level of customer service, yet we got the worst we've ever had. Please don't make the same mistake as us and go through these people to rent!
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Latest Reviews
1st May 2020
reviewed by 'Catherine'
Opening Hours
Address
John Payne
11-15 Woolwich Road
Greenwich,London
Greater London
SE10 0RA
020 3846 1414
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £2,100 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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May 01,2020
May 01,2020
2
people found
this helpful
this helpful
Avoid renting from John Payne at all costs.
We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since ...
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Apr 08,2020
Apr 08,2020
0
people found
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This company brought along viewers to the apartment I was letting outside of the tenancy agreement with the intention of showing them around when we were not home. We explained we had symptoms of Covid 19 and were self isolating which didn't deter them at all....
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Sep 25,2018
Sep 25,2018
0
people found
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Susan at John Payne in East Greenwich was incredibly helpful and supportive during the buying process. She was always contactable and was regularly in touch with me during what is always a stressful process! I highly recommend John Payne and especially Susan.The after sales ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:00 PM 01/11/2017 by allAgents
