Originally dealt with Oliver Hawkins and David Newham of the Bracknell branch, local to the property I will be renting. Oliver was proactive and accomodating in arranging viewings. David was always very polite, friendly and happy to answer questions. Since paying my holding deposit, my point of contact in finalising arrangements (references, questions regarding the property for the purposes of contents insurance, final payment, etc.) has been Gemma Worral at the Reading office. I have been extremely impressed by her consistently prompt responses, which have always been polite and courteous. Thanks very much.