A series of failures in communication from Ludlow Thompson.
Having agreed to move in, subject to a series of conditions (e.g. that items would be fixed and the property fully cleaned), we were given a series of forms for referencing. However, Ludlow Thompson failed to send all the relevant documentation to my partner in time - causing enormous inconvenience and potentially delaying the move in - and refused to accept responsibility for this.
After finally resolving the referencing issues, we were given the keys on the Friday to move in on the Sunday. Ludlow Thompson assured us that the property was ready and that the conditions had been met. When we arrived on the Sunday, we found the property in a state of disrepair and uncleaned with the landlord carrying out some work. The landlord seemed unaware that we were moving in that day. It turns out that when Ludlow Thompson assured us the property was ready, they had failed to inspect it (and did not do so until several weeks after we\'d moved in).
Having lived through several months of Ludlow Thompson not responding or very slowly responding to issues with the property that they were managing (emails bouncing, etc), we had a gas leak on 1 January 2012 as a result of work that had taken place a few days earlier. When I called the Ludlow Thompson emergency line they told us that they\'d stopped managing the property the day before and so would not be able to help.
We received no advance notice that Ludlow Thompson would stop managing the property. We also received no advance notice that we should pay the landlord directly rather than through the agency. It was only after I called to check several weeks later that they told me.
In short, our experience has been one of maladministration, poor communications and incompetence on the part of Ludlow Thompson.
I strongly suggest potential tenants avoid their services.
What agent could do to change your mind?
The agent could have sent letters, emails or made phone calls to explain the changes to our flat\'s status, and they should have sent the relevant reference forms in time to my partner.