They advertised properties that are were available, just to get enquiries. They sent me details of something that looked to good to be true, at a great price. The reason is clear - because the properties they advertise are already sold some time ago. When I asked about this, the receptionist said it must have been an error in the mailshot and was very dismissive of me. Had she bothered to put me through to anyone, or asked herself, she would have learned that not only am I a cash buyer (a genuine one!) with a budget of £300,000 to spend, but that I also have two other properties I will seen be letting out in the same area.
Three weeks later, I received the same details again, and when I called up, the receptionist first said it was an error. This seems to be the standard response. When I reminded her we had the same conversation three weeks earlier, she started getting very aggressive and shouted at me. She was incredibly rude and very, very unprofessional.
I have left a message for the managing partner to call me back, but I am not optimistic based on experience to date.