DO NOT USE THIS AGENCY!
This agency make it extremely difficult as a tenant - they have let themseleves in to my rented property with no notice as the letter \'got lost in the post\' on more than one occasion. They have also made it very difficult to end a tenancy and are continuously trying to find new things to charge for that were not previously mentioned. Not only this but they use a pressuriased sales method for their own insurance - pretty much sign the document or dont get the property! I have been renting for 6 years and never have I had an agency this bad!
What agent could do to change your mind?
1. Do not let yourselves in without notice
2. Make it easier for tenants to serve notice - without having to personally go into the branch
3. Do not push your insurance
4. Treat your tenants better and be more helpful especially when it comes to repairs