Leaders
Southampton, SO15
3.6/5, 74 reviews
64% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
63% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“I have been dealing with Leaders since they established themselves ......”

Share on :
Nov 26,2012
Minithumbup
By: 'Tam'
Nov 26,2012
1 people found
this helpful
I have been dealing with Leaders since they established themselves in Southampton. As I am away quite a lot, they after my interests with care.
They will e mail me and have my telephone if there is anything they will contact me where ever I am in the wourld
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Leaders
13 London Road
Southampton
Hampshire
SO15 2AE
02380 633446

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £190,000 £3,000,000
Lettings 100% 63% £425 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 4 20 22 7 0 3 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS SAGEagent
Latest Properties

No Properties

“Lucia is a good person, her customer service ......”

Share on :
Sep 24,2023
Minithumbup
Lucia
By: 'Cynthia ejimnkeonye'
Sep 24,2023
1 people found
this helpful
Lucia is a good person, her customer service is the best I have ever seen...
read full review
Was this helpful? Yes

“Boiler not Working...”

Share on :
Aug 21,2023
Minithumbup
Katie
By: 'Robert'
Aug 21,2023
1 people found
this helpful
Had a problem with the boiler and Katie Downer handled the problem in minutes literally within 90 minutes the engineer was knocking at the door. Now that’s what I call a 5 star service. So if you have problems in your home, you know who to ...
read full review
Was this helpful? Yes

“Always request for Ash Gleeson! He’s a great ......”

Share on :
Mar 03,2023
Minithumbup
Ashley
By: 'Abigail O.'
Mar 03,2023
1 people found
this helpful
Always request for Ash Gleeson! He’s a great person! My husband and I have had to deal with several Letting negotiators in cumbersome renting processes but Ash made the same renting process pretty simple and easy. His communication and negotiation skills are exceptional. I ...
read full review
Was this helpful? Yes

“Ash Gleeson is brilliant......”

Share on :
Feb 27,2023
Minithumbup
Ashley
By: 'Prelyn'
Feb 27,2023
1 people found
this helpful
Ash Gleeson made the process simple and easy to understand for us, and we appreciated his patience and expertise. His insight was extremely valuable to us and I don't think we could have done this without him....
read full review
Was this helpful? Yes

“Great communication, very efficient and helpf......”

Share on :
Jul 01,2022
Minithumbup
Mitchell
By: 'Kris Williams'
Jul 01,2022
2 people found
this helpful
Great communication, very efficient and helpful with answering all questions and concerns I have had. Nothing was to much hassle....
read full review
Was this helpful? Yes

“Great communication, very efficient and helpf......”

Share on :
Jul 01,2022
Minithumbdown
Mitchell
By: 'Kris Williams'
Jul 01,2022
0 people found
this helpful
Great communication, very efficient and helpful with answering all questions and concerns I have had. Nothing was to much hassle....
read full review
Was this helpful? Yes

“Ben Pick and Ash Gleeson are so helpful....”

Share on :
May 25,2022
Minithumbdown
Benjamin
By: 'Karen'
May 25,2022
0 people found
this helpful
Ben Pick and Ash Gleeson are so helpful even when you have a tenant nothing is too much trouble.They go out of their way to do all they can...
read full review
Was this helpful? Yes

“I dealt with Lauren Whitehead and she was ver......”

Share on :
Nov 29,2021
Minithumbup
Lauren
By: 'Ryan'
Nov 29,2021
2 people found
this helpful
I dealt with Lauren Whitehead and she was very helpful and professional with everything I requested and more-Property management department...
read full review
Was this helpful? Yes

“Absolutely useless agents and landlords...”

Share on :
Aug 12,2021
Minithumbdown
Mitchell
By: 'M'
Aug 12,2021
2 people found
this helpful
Horrible experience. Left broken furniture in an unfurnished flat that was taking up space and wasnt removed. No repairs including Health and safety issues. Had to live with a broken toilet, no exhaust fans in kitchen or bathroom. A piece of ceiling nearly fell on ...
read full review
Was this helpful? Yes

“Thanks for helping me...”

Share on :
Jul 13,2021
Minithumbup
Benjamin
By: 'Alex'
Jul 13,2021
0 people found
this helpful
Just want to say thank you for brilliant service! all i wanted was some information/help as a landlord thats going through some issues the agency didn't mind talking to me and helping me understand what i need and can do. will be returning to ...
read full review
Was this helpful? Yes

“I would like to thank a gent called kai who d......”

Share on :
Jul 07,2021
Minithumbup
Kai
By: 'Maria Coombs'
Jul 07,2021
2 people found
this helpful
I would like to thank a gent called kai who dealt with helping me this morning,with my queries. Although I was firing questions at him and getting a bit high rate, he re assured me that the situation would be dealt with and he ...
read full review
Was this helpful? Yes

“Good service...”

Share on :
Jun 23,2021
Minithumbup
Ash
By: 'MH'
Jun 23,2021
3 people found
this helpful
Finding a apartment to rent in Southampton with the help of Leaders has been a pleasant experience. Ashley is great with the quick replies and is overall very helpful....
read full review
Was this helpful? Yes

“I'm really happy with the service provided b......”

Share on :
Jun 23,2021
Minithumbup
Ashley
By: 'Anna Carrozzo'
Jun 23,2021
3 people found
this helpful
I'm really happy with the service provided by Leaders. Ash has been really helpful and efficient through the whole process. A good, responsive and professional estate agent. I highly recommend him!...
read full review
Was this helpful? Yes

“Great team and brilliant in the face of adversity (conveyancers are pants)...”

Share on :
Mar 30,2021
Minithumbup
Mark
By: 'Dave'
Mar 30,2021
3 people found
this helpful
Mark, Lizzie and the team at Leaders (and Irene the Move Manager) have been fantastic throughout our move despite having to deal with the worst conveyancing company in the country. Mark and Irene's patience to spend hours on hold to our buyers solicitor were much ...
read full review
Was this helpful? Yes

“We had Sam show us around an apartment on Eas......”

Share on :
Mar 18,2021
Minithumbup
Benjamin
By: 'anja dixon'
Mar 18,2021
4 people found
this helpful
We had Sam show us around an apartment on East street and he was absolutely amazing! So professional and showed us all the details and answered all the questions we had. He was also quick to answer any of our queries over email. We were ...
read full review
Was this helpful? Yes

“Thank you to all at Leaders, especially Mark!......”

Share on :
Mar 18,2021
Minithumbup
Mark
By: 'Jamie'
Mar 18,2021
4 people found
this helpful
Thank you to all at Leaders, especially Mark! Since day 1 of selling my flat, Mark has been extremely professional, friendly, proactive, punctual and just a proper down to earth, honest person to deal with. He always replies to emails/answers his phone very quickly and ...
read full review
Was this helpful? Yes

“Superb...”

Share on :
Feb 08,2021
Minithumbup
Mark
By: 'Bradley'
Feb 08,2021
2 people found
this helpful
Amazing service, couldn't have been any more responsive to any of my requests or queries and were always sure to keep me aware with what was happening which was very helpful coming from a first time buyers POV. Highly recommend....
read full review
Was this helpful? Yes

“Leaders have been fabulous, dealing with a co......”

Share on :
Oct 20,2020
Minithumbup
Mark
By: 'Lesley'
Oct 20,2020
5 people found
this helpful
Leaders have been fabulous, dealing with a complicated sale and a despairing seller - me! Mark and Jules have dealt with everything, professionally, kindly and with humour and tact! I can't say thank you enough to these guys....
read full review
Was this helpful? Yes

“Really quick and efficient service, always ac......”

Share on :
Oct 08,2020
Minithumbup
Mark
By: 'Ms'
Oct 08,2020
4 people found
this helpful
Really quick and efficient service, always accessible and willing to go the extra mile for us! Mark and Lizzie were both really great, even when the process was faltering, and I'd definitely work with Leaders again...
read full review
Was this helpful? Yes

“Brilliant services...”

Share on :
Oct 06,2020
Minithumbup
Ben
By: 'B'
Oct 06,2020
4 people found
this helpful
As a very busy landlord I have contacted Leaders after a very disappointing experience with another well known letting agency in Southampton. I have found the team at Leaders, specially Ben and Ash, very professional and helpful. They always answer the phone/emails and any ...
read full review
Was this helpful? Yes

“good service...”

Share on :
Oct 05,2020
Minithumbup
By: 'Jack'
Oct 05,2020
4 people found
this helpful
From the viewing all the way through to completion I couldn't fault Leaders, they kept the deal together and I would be more than happy to work again with them....
read full review
Was this helpful? Yes

“I have just read some of the reviews for Lead......”

Share on :
Oct 01,2020
Minithumbup
Benjamin
By: 'Marios'
Oct 01,2020
5 people found
this helpful
I have just read some of the reviews for Leaders in Southampton,Wow, I’m glad I didn’t read them before I went to Leaders, Otherwise I would not have used them, It’s been nothing but absolute pleasure dealing with them, I bought ...
read full review
Was this helpful? Yes

“I cannot express how absolutely amazing Leade......”

Share on :
Sep 30,2020
Minithumbup
Andrea
By: 'Louise'
Sep 30,2020
5 people found
this helpful
I cannot express how absolutely amazing Leaders have been with a very complicated sale. Jules, Mark and Stef have gone above and beyond for us. We were kept well informed and supported with every hurdle we encountered. It’s been a long road and i ...
read full review
Was this helpful? Yes
By: Louise Alden
Oct 01, 2020
View all comments (2)
Dean Harkness I can assure you that this is not a fake review! It’s sincere and honest. I don’t know anything about your experience with Leaders! But i speak from my own... and have found them to be diligent, informative and very supportive during an extremely stressful time. Please do not use my review to express your feelings. ...

“My experience with Leaders was NOT good. Fro......”

Share on :
Jul 31,2020
Minithumbdown
By: 'Andrew'
Jul 31,2020
4 people found
this helpful
My experience with Leaders was NOT good. From first contact with them they repeatedly failed to call me as agreed, when things then didnt happen my end as fast as they would like threatened the loss of deposits, despit it being their own lateness that ...
read full review
Was this helpful? Yes

“avoid/avoid & avoid...”

Share on :
Jul 14,2020
Minithumbdown
By: 'SAKO'
Jul 14,2020
3 people found
this helpful
Let me introduce myself . I was dealing with Leaders in Southampton , Oceanvillage. I am Landlord for last 10 years. I have never come cross such a miserable service like Leaders . I am giving one star only because the system doesn't allow me to give minus 5 stars . ...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Sep 24,2019
Minithumbup
Ashley
By: 'Sam'
Sep 24,2019
2 people found
this helpful
I have rented a flat with Leaders in Southampton and Ashley Gleeson have been extremely responsive, proactive and professional. I would highly recommend this agency....
read full review
Was this helpful? Yes

“Terrible Customer Service...”

Share on :
Dec 27,2018
Minithumbdown
By: 'CuppaCoffee'
Dec 27,2018
0 people found
this helpful
I don't know where to begin. Such awful customer service. They treat people on housing benefit like crap. Lied to me over the phone. Take everything personally. I was suspicious about something after having been lied to before and the man serving me was outraged ...
read full review
Comment on agent fees
Extortionate, especially for the terrible service.
Was this helpful? Yes

“Mariana...”

Share on :
Nov 03,2018
Minithumbdown
By: 'Mari'
Nov 03,2018
8 people found
this helpful
Worst agency ever. We had just moved out leaving the property in a good state. It was given to us in a very bad condition. At the time I was pregnant and was suffering on how I will brough the baby to that unclean apartment. ...
read full review
Was this helpful? Yes
By: Oliver Hannam
Nov 28, 2018
View all comments (1)
Mari, this is exactly the experience my girlfriend and I had, we were living in a dangerous home and she was mid pregnancy. We have had to move twice now during pregnancy and as were currently in temporary we are going to have to move again. They have now sent us a £2500 bill and refused to pay deposit back. ...

“Good Customer Service...”

Share on :
Sep 13,2018
Minithumbup
Megan
By: 'D'
Sep 13,2018
2 people found
this helpful
To Megan in Leaders - Thanks for all your help Megan, I must say you did a very good job during the process. thanks D Vandenberghe...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Poor admin...”

Share on :
Aug 10,2018
Minithumbdown
By: 'Poo'
Aug 10,2018
5 people found
this helpful
We use Leaders to find tenants for our rental flats and have to say they are excellent at this. However, administratively they are absolutely terrible! They sneak in fees, try to charge the tenants for contract renewals that are not necessary and don't even mention ...
read full review
Comment on agent fees
As above expensive and lots of 'hidden' fees that they try to get through. Make sure you tell tenants not to pay any contract renewal fees as they wont tell the landlord they are charging them!
Was this helpful? Yes
By: Martin Fisher
Aug 10, 2019
View all comments (1)
Totally agree. They are excellent at finding tenants but absolutely awful administratively. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Leaders, Southampton SO15 2AE



Find the Best Agent to
Sell or Rent Your Home