Don\'t use these people.
Getting your deposit back - in our case, it was well over a grand - is a nightmare. It took these idiots some 8 weeks to return ours, when the landlord had signed ours off the very day we moved out - and under a contract that said we should receive it within 10 working days! We had sent them final statements from the utility companies, with receipts for payment of the bills. To get the deposit back, we were asked to send in documents that don\'t exist (utility companies do not send out bills saying that you don\'t owe them anything, and they were therefore baffled when I rang them up asking for a statement of zero balance). Bennetts\' justification for this was that it was their policy - even though there is absolutely no mention of this in the tenancy agreement!
They also tried to claim that somehow the landlord might become liable for any unpaid bills - even though a first term law student knows that this is a ridiculous statement to make, as the landlord has no contract with the utility companies. It was only through threatening legal action and getting the utility companies to personally email the fool in charge of our tenancy that I was able to get the deposit paid back - almost two weeks after taking that step, and more than 2 months after moving out. They also did not send us any details of the Tenancy Deposit Scheme as they were obliged to do by the tenancy agreement. On top of this, the leases feature some of the most ridiculous clauses of all time - our favourite being that the lease can be forfeited if "a person residing [at] or visiting the premises has been convicted of using the premises, or allowing it to be used, for immoral or illegal purposes, or has committed an arrestable offence in or in the locality of, the premises". What, so we\'re supposed to run a criminal background check on every single person visiting the house on pain of losing our tenancy without compensation? Do I have to ask the plumber whether he\'s ever committed an offence that he got away with? Totally absurd.
Add to this the blatant lies - "We\'ll call you back today", "We had no idea you were leaving even though you came in and served notice 4 days ago" , "Well maybe the contract says 10 days but I don\'t know the technical details" - as well as the unpleasant, mendacious staff, and you have a pretty awful service to deal with. Go somewhere else.
What agent could do to change your mind?
Adopted a more sensible policy on return of deposits. Actually told us what would be required to get the deposit back instead of moving the goalposts after documents had been sent. Provided rational explanations for their actions instead of making things up. Sent the Tenancy Deposit Scheme certificate as provided in the contract. Featured less ridiculous forfeiture clauses.