Andrews
Hastings, TN34
2.6/5, 8 reviews
38% recommended
33% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“Review for Andrews in Hastings, East Sussex.......”

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Mar 10,2020
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Warren
By: 'Emma'
Mar 10,2020
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Review for Andrews in Hastings, East Sussex.

I can only assume the 4 star reviews on Andrews' own website are fake - AVOID ANDREWS AT ALL COSTS.

We had a year long tenancy to rent a flat through Andrews. If they ever need something from you, you will receive countless emails and telephone calls to sort out the issue; if you need something from them, you will have to fight tooth and nail to hear anything back, for many weeks or even months.

A massive issue was that our ceilings and shower lights would leak dirty brown rainwater. We took photos, videos and sent multiple emails to Andrews, only to hear back (a couple months later) that the issue was beyond our control and that it was on our heads to minimise the damage caused (and also try not to get electrocuted in the shower I suppose?!).

Our bottom oven also stopped working, and finally 3 months later the landlord came round to have a look - to everyone's surprise, Andrews had never passed on the videos, photos, etc of the leaks or any other issues to the landlord. They had kept him in the dark as much as us.

Finally at the end of the tenancy, I requested our deposit back. No response (unsurprisingly). Please note that whenever we went into the actual agency in Hastings, the person who was assigned to us (changed every few months without ever notifying us) would always seem to be out, or have the day off, or be too busy.

Emailed again, no response. Emailed with a formal letter (template from Shelter) basically threatening to take them to court if they continued to ignore us, heard back from them 15 minutes later.

They then sent an inspector and cleaning company to view the flat, sent awful quality photos saying we had left it in a disgusting condition and that cleaning costs (to clean the stains and damage caused by the leaking ceilings!!) would cost us £400, basically all of our deposit.

Contacted the landlord, who agreed that Andrews were unreasonable and gave us all our money back.

Andrews is a disgusting service who have no intention of providing help or even just simply TALKING to their customers. They do not care about your safety in your home, you are money to them, that's it.

I feel so sorry for anyone who continues to use Andrews, and we are ecstatic that we are no longer with them - and that our old landlord has also cut them off and moved to a different agency!
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Opening Hours
Address

Andrews
Andrews Building Robertson Street
Hastings
East Sussex
TN34 1HY
01424 719944

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 50% £0 £0
Lettings 0% 50% £650 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 2 1 1 0 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

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“Review for Andrews in Hastings, East Sussex.......”

Share on :
Mar 10,2020
Minithumbdown
Warren
By: 'Emma'
Mar 10,2020
0 people found
this helpful
Review for Andrews in Hastings, East Sussex. I can only assume the 4 star reviews on Andrews' own website are fake - AVOID ANDREWS AT ALL COSTS. We had a year long tenancy to rent a flat through Andrews. If they ever need something from you, ...
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“Sales reps they sent (a different one each time) to ......”

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Jan 27,2018
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By: 'KP'
Jan 27,2018
2 people found
this helpful
Sales reps they sent (a different one each time) to show potential buyers round were woefully poor in knowledge. I asked to pull out of the contract as i was not happy and was told i would be breaking the contract, and then advised to ...
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“I was a tenant in a property let by Andrews ......”

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Nov 15,2017
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By: 'fedupwithandrews'
Nov 15,2017
2 people found
this helpful
I was a tenant in a property let by Andrews in Hastings. The service given by Andrews was appalling overall, in the management of the property, sorting problems, lack of response to requests and finally holding onto a deposit and not replying to emails. I ...
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Comment on agent fees
indifferent
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“Provided an enthusiastic and confident appraisal of my flat. That ......”

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Apr 04,2016
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By: 'Annie'
Apr 04,2016
0 people found
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Provided an enthusiastic and confident appraisal of my flat. That and the nice visible centrally located premises and optimistic approach to the instruction were the main reasons for my choice of agent. A good offer was achieved within three weeks during a normally slow time ...
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“Warren was excellent in recommending a conveyancing specialist. He gave ......”

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Jul 12,2015
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Warren
By: 'Mark'
Jul 12,2015
0 people found
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Warren was excellent in recommending a conveyancing specialist. He gave me valuable information regarding the best way for my business interest to progress. He is obviously extremely experienced in property rental and purchase advice and sensible ways to save time and money. Thank you Warren, ...
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“I regret choosing Andrews, Hastings to sell my property (they ......”

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Sep 20,2014
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Olivia
By: 'Stephen'
Sep 20,2014
1 people found
this helpful
I regret choosing Andrews, Hastings to sell my property (they were also managing the rental). I dealt with various members of staff and found two of them to be rude and argumentative (Olivia & Ben). The whole office are very poor at communication between each other ...
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What agent could do to change your mind?
1. Returning calls. We all get busy, but failing to return calls one many occasions isn't acceptable. 2. there were several times when a course of action was agreed with an agent, only to find it hadn't been carried out or information wasn't communicated to the team. I would recommend when something is agreed it be carried out and the team updated. 3. You have at least two staff members who need customer service training, being argumentative with a client is unprofessional.
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“We were please the agents found the tenant quickly, but ......”

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Dec 23,2013
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By: 'Jonathan'
Dec 23,2013
0 people found
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We were please the agents found the tenant quickly, but other issues have led me to be wary of using them again or recommending Andrews. I feel the agents were not clear or honest with me or my tenant. As a new landlord I asked ...
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“Very good...”

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Feb 13,2012
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By: 'DM'
Feb 13,2012
0 people found
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Very good...
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By: Head of Compliance & Customer Services
Feb 13, 2012
View all comments (1)
Thank You for your positive feedback. Customer Services, Andrews Letting & Management ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Andrews, Hastings TN34 1HY



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