“fast but rude and inattentive to detail...”
2 Star Review
Mar 09,2020
By:
'Aram'
Mar 09,2020
Branch: London, 60 Upper Montagu Street
Services: Lettings (as a Tenant)
Rent PCM: £3600
Would you recommend?: No
Postcode: NW1
Branch: London, 60 Upper Montagu Street
Lettings (as a Tenant)
Rent PCM: £3600
Postcode: NW1
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people found
this helpful
We rented a flat that they listed. Before we signed up they were helpful and quick to reply to questions. What impressed us less later on is that on two occasions they were confused about basic parts of their job and treated it as though it were out fault.
1. After our first month there, they [Sanam Mohammed] asked why we hadn't paid them rent, because they didn't realize that the landlord was managing the rental himself and we were paying him directly. While they did ask very politely, it was strange that they were confused about this basic question a month into our rental.
2. When it was time to leave, they got confused about our departure date. This may have been because of a miscommunication between them and the landlord; we're not sure. However, we wrote them [Rupert Porpora] a reminder about our departure date because we were surprised at our early they were doing showings and they responded confirming this. Despite this, they signed a lease with a new tenant that started a few days _before_ our departure. They first then asked if we would leave early (with 1-2 days notice) and berated my wife on the phone for putting them in this situation.
It seems that in this business, politeness and attention to detail are both important, and in these areas we were not impressed.
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